West Monroe Partners is a North American full-service business and technology consulting firm headquartered in Chicago, Illinois. Founded in 2002, the firm delivers services across advanced analytics, customer experience, mergers and acquisitions, operations excellence, and performance improvement, with strengths in customer predictive analytics, customer relationship management, digital strategy, workforce optimization, enterprise resource planning, change management, human capital management, infrastructure and application management, and data and security management. It serves industries including consumer products, industrials, energy, financial services, healthcare, life sciences, private equity, retail, and software, and employs more than 350 consulting professionals with offices across the United States and Canada.