Sierra Ventures

Balto develops AI-powered real-time guidance and conversation analytics for contact centers. Its SaaS platform listens to live calls and provides instant prompts, tips, and corrective suggestions to sales and service agents to identify pain signals, handle objections, and balance talk time, with dashboards for managers to monitor performance and compliance. The solution aims to prevent missed opportunities and costly compliance mistakes by guiding agents during calls and flagging non-compliant language. The platform serves sales, customer service, accounts receivable, and compliance quality use cases. Balto was founded in 2017 and is based in Saint Louis, Missouri.

Balto develops AI-powered real-time guidance and conversation analytics for contact centers. Its SaaS platform listens to live calls and provides instant prompts, tips, and corrective suggestions to sales and service agents to identify pain signals, handle objections, and balance talk time, with dashboards for managers to monitor performance and compliance. The solution aims to prevent missed opportunities and costly compliance mistakes by guiding agents during calls and flagging non-compliant language. The platform serves sales, customer service, accounts receivable, and compliance quality use cases. Balto was founded in 2017 and is based in Saint Louis, Missouri.

Balto develops AI-powered real-time guidance and conversation analytics for contact centers. Its SaaS platform listens to live calls and provides instant prompts, tips, and corrective suggestions to sales and service agents to identify pain signals, handle objections, and balance talk time, with dashboards for managers to monitor performance and compliance. The solution aims to prevent missed opportunities and costly compliance mistakes by guiding agents during calls and flagging non-compliant language. The platform serves sales, customer service, accounts receivable, and compliance quality use cases. Balto was founded in 2017 and is based in Saint Louis, Missouri.