Edify is a cloud-native platform that provides an all-in-one solution for contact center operations and unified communications. Its flagship product, Edify CX, delivers a comprehensive omnichannel experience, allowing users to manage customer interactions seamlessly across various channels. The platform incorporates artificial intelligence and machine learning to facilitate automated assistance, enhancing operational efficiency. In addition to Edify CX, the company offers Edify EX for unified communications, Edify Developer for communication platform as a service (CPaaS), and Edify Workflows, which provides no-code solutions to replace traditional voice response and automation systems. Edify aims to strengthen connections between businesses and their customers, as well as improve internal communication among teams, all backed by a robust uptime guarantee.
Sipera Systems
Acquisition in 2011
Sipera Systems is a leading provider of communications security solutions, specializing in the protection of Unified Communications (UC) systems. The company offers innovative products designed to secure various applications, including voice-over IP (VoIP), video conferencing, messaging, and collaboration tools. Sipera's "Borderless UC" approach allows secure communications across any device and location, facilitating the seamless adoption of advanced communication technologies. Supported by research from the Sipera VIPER Lab, the company's solutions address critical security needs such as remote workforce deployment, distributed call centers, and protection against toll fraud, while ensuring business continuity and compliance. By delivering application-layer security for real-time communications, Sipera enables organizations to operate in converged IP networks with reduced risk and enhanced returns on investment.
Adomo, Inc. is a messaging solutions provider that specializes in integrating its technology into the telephony and data networks of enterprises. Founded in 1999 and based in Cupertino, California, the company offers a range of services including pre-installation project management, implementation, and custom speech tuning and voice applications. Adomo serves various industries, including financial, legal, healthcare, and manufacturing. As of 2009, Adomo operates as a subsidiary of Avaya Inc.
Ubiquity Software
Acquisition in 2007
Ubiquity Software is a developer of software applications that leverage Session Initiation Protocol (SIP) technology. The company specializes in creating a range of applications, including voice-over-IP telephony, audio and video conferencing, unified messaging, and push-to-talk services. Additionally, Ubiquity Software provides solutions for multiplayer online gaming and other multimedia push services, positioning itself as a key player in the communications and multimedia application market.
Tenovis GmbH
Acquisition in 2004
Tenovis GmbH is a provider of enterprise communications systems and services. Tenovis provides communications solutions, including telephony, call and contact centres, customer relationship management, messaging, networking and services to companies and public authorities across Europe.