Twilio

Twilio is a cloud-based communications company that empowers developers and businesses to build and integrate voice, video, messaging, and authentication into their applications via a robust set of APIs. By merging cloud computing, web services, and telecommunications, Twilio is transforming traditional telecom, enabling more contextual and personalized customer interactions. The company's Super Network ensures fast, cost-effective communication across the globe.

Elena Donio

President, Twilio Data and Applications

Jeff Lawson

Co-Founder and CEO

Khozema Shipchandler

CEO and Board Member

Past deals in Messaging

Treble.ai

Series A in 2022
Treble.ai, Inc. is a technology company based in Colombia that specializes in enhancing customer support for businesses through its innovative platform. The platform enables companies to gather customer feedback via SMS and email, facilitating a deeper understanding of customer needs. Additionally, Treble.ai automates customer interactions through popular messaging apps like WhatsApp, allowing businesses to streamline their communication processes. By providing tools for effective marketing and engagement, Treble.ai aims to make mobile communications more agile and personalized, helping businesses worldwide adapt to the evolving demands of their users.

Courier

Series B in 2022
Courier is a developer of notification management software that enables businesses to efficiently route user notifications across multiple channels, such as email, SMS, and messaging platforms. Its API allows developers to optimize notification delivery by considering various factors, including user engagement history and real-time online status. This flexibility permits the creation of reusable messages that can be tailored for specific channels, ensuring relevant and timely communication. With a strong focus on customer success, Courier has established long-lasting relationships with its clients by continuously adapting to technological advancements and industry changes. The company is committed to maintaining stability in its management while pushing the boundaries of innovation to meet the evolving needs of its customers.

Postscript

Series C in 2022
Postscript is an eCommerce SMS platform that facilitates communication between brands and their customers through text message marketing. The platform allows users to create and manage SMS marketing campaigns seamlessly, utilizing features such as multimedia messaging and detailed analytics to enhance engagement and drive sales. By automating messages based on customer interactions, Postscript helps businesses overcome challenges associated with declining email engagement and fosters a more direct and personalized connection with their audience. This targeted approach aims to improve overall sales and revenue for eCommerce businesses.

Zipwhip

Acquisition in 2021
Zipwhip, Inc. is a Seattle-based company that operates a cloud-based texting platform, enabling businesses in the United States and Canada to text-enable their existing landline and toll-free phone numbers. Founded in 2007, Zipwhip provides a solution that allows small and mid-sized businesses, such as auto repair shops, dentists, and beauty salons, to enhance customer service and drive sales through two-way text conversations. The platform facilitates effective communication by allowing customers the option to text or call, thereby increasing engagement and productivity. With a focus on modernizing customer interactions, Zipwhip supports various sectors, including foodservice, staffing agencies, and public services, by enabling them to handle inquiries, schedule appointments, send reminders, and take orders via text messaging.

Community

Venture Round in 2021
Community is a social engagement platform that enables seamless two-way communication between influencers and their audiences. By providing a unique 10-digit phone number, it connects businesses, brands, public figures, and creators directly with their consumers. The platform is designed to facilitate interaction without the negative aspects often associated with social media, such as conflicting commercial interests and data privacy concerns. Community’s approach allows influencers from various sectors, including global brands, sports teams, and artists, to engage with their audiences on a personal level, fostering genuine connections and enhancing overall engagement.

ValueFirst

Acquisition in 2021
ValueFirst, founded in 2003, is a company that specializes in connecting businesses with consumers through various telecom and internet channels. It offers a range of communication solutions, including Apple Business Messaging, chatbots, email, Google Business Messaging, Instagram, RCS Business Messaging, SMS, voice, and WhatsApp, enabling brands to create engaging conversational experiences. With a focus on providing enterprise digital services, ValueFirst assists clients in enhancing customer interactions and streamlining communication. The company employs approximately 500 individuals and has a presence in India, Indonesia, the Kingdom of Saudi Arabia, and the United Arab Emirates. Through its innovative platforms and smart APIs, ValueFirst aims to support businesses in driving revenue growth and improving customer satisfaction.

Quiubas Mobile

Acquisition in 2020
Quiubas Mobile is a leading enterprise messaging provider based in Mexico, specializing in SMS messaging services across Mexico and Latin America. With over ten years of experience in the industry, Quiubas operates an online platform that enables clients to send short messages and conduct large-scale calls using a text-to-speech feature. The company boasts direct connections in over 51 countries and has expanded its presence to the Netherlands, India, the United States, Colombia, and Serbia. As a prominent messaging aggregator, Quiubas Mobile is recognized as a significant player in the global messaging market, offering quality services tailored to meet the communication needs of various clients.

Courier

Series A in 2020
Courier is a developer of notification management software that enables businesses to efficiently route user notifications across multiple channels, such as email, SMS, and messaging platforms. Its API allows developers to optimize notification delivery by considering various factors, including user engagement history and real-time online status. This flexibility permits the creation of reusable messages that can be tailored for specific channels, ensuring relevant and timely communication. With a strong focus on customer success, Courier has established long-lasting relationships with its clients by continuously adapting to technological advancements and industry changes. The company is committed to maintaining stability in its management while pushing the boundaries of innovation to meet the evolving needs of its customers.

Cell-Ed

Seed Round in 2018
Cell-Ed, Inc. is a mobile e-learning solution provider focused on helping employers and education organizations reach, retain, and upskill low-skilled and low-literate workers worldwide. Founded in 2014 and headquartered in Palo Alto, California, the company offers a comprehensive mobile messaging platform that facilitates training and engagement for entry-level workers across various devices, including smartphones, tablets, computers, and even flip phones. Its platform enables users to access courses and coaching, receive notifications, complete surveys, and track their engagement and progress. This system provides actionable insights to help participants acquire essential literacy, language, and workforce-ready skills, ultimately empowering low-income workers to enhance their employability and increase their hourly wages.

Hustle

Series A in 2017
Hustle, Inc. is a technology company that operates an online peer-to-peer text messaging platform designed to enhance communication for organizations. Founded in 2014 and based in San Francisco, California, Hustle provides a software-as-a-service solution that enables users to send personalized text messages for various purposes, including event attendance, fundraising, admissions, recruiting, advocacy, and sales and marketing. The platform facilitates two-way conversations, allowing organizations to engage in authentic dialogues with large audiences, thereby fostering genuine connections with supporters and customers. Hustle’s tools also support goal tracking, contact management, and conversation history viewing, empowering clients to strengthen relationships and broaden their outreach efforts effectively.

Beepsend SMS

Acquisition in 2017
Beepsend offers global connectivity with solutions for SMS-MT, HLR Lookup, Premium SMS and Billing services. By being an operator with it's own infrastructure, Beepsend is competitive, offering a high-capacity platform with connectivity suitable for various clients’ needs. Beepsend is accredited by the Swedish Telecom Regulatory Authority as a Swedish mobile operator and certified by GSMA as an Open Connectivity Solution Provider for SMS Hubbing.

Babelverse

Seed Round in 2013
Babelverse is a San Francisco-based company that operates an online platform specializing in speech translation services. Founded in 2010, it is recognized as the first and only human-powered universal translator, offering on-demand interpretation in real-time across various languages. Babelverse's technology enables remote bilinguals and professional linguists to provide translation services during live interactions, whether for mobile conversations, conferences, or video content. The platform facilitates global communication by allowing users to engage in conversations seamlessly, leveraging both online technology and mobile applications.
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