StarTek

StarTek, Inc. is a business process outsourcing company that specializes in customer engagement and support services. Founded in 1987 and headquartered in Greenwood Village, Colorado, StarTek operates across multiple geographic regions, including the United States, Canada, and various international markets such as Honduras, Jamaica, and the Philippines. The company offers a comprehensive range of services, including customer care, sales support, technical and product support, order management, and receivables management. StarTek serves diverse industries, such as telecommunications, healthcare, e-commerce, and financial services, delivering solutions that enhance customer experiences and improve operational efficiencies. Its capabilities encompass omnichannel engagement, customer intelligence analytics, and industry-specific processes tailored to meet the unique needs of its clients.

Nishit Shah

Global CFO

5 past transactions

Intelling Group

Acquisition in 2024
Intelling LTD. is a digital marketing and contact center business based in Manchester, United Kingdom, founded in 2012. The company specializes in providing a wide range of customer management services tailored for various sectors, including telecommunications, utilities, gaming, financial services, and energy. Its offerings encompass acquisition services such as inbound and outbound sales, customer retention strategies aimed at reducing churn, and comprehensive customer care solutions that include billing and technical support. Additionally, Intelling provides lead generation services, including appointment setting and online lead generation, alongside training programs covering sales and management development. Through its diverse services, Intelling aims to deliver cost savings, revenue growth, and operational efficiency for its clients.

Movate

Corporate Round in 2021
Movate is a human-centered technology and experiences company that specializes in providing technology consulting and support services across various industries, including telecommunications, media, retail, e-commerce, and emerging brands. The company focuses on enhancing digital customer experiences, infrastructure, engineering, and insights, along with offering enterprise product services. Through its offerings, Movate aims to deliver trusted and reliable support for both consumer and enterprise needs, driving innovation and efficiency in the technology landscape.

Aegis Limited

Acquisition in 2018
Aegis Limited, established in 1992 and headquartered in Mumbai, India, specializes in information technology and business process outsourcing (BPO) services. The company provides a range of BPO solutions, including customer lifecycle management through various communication channels, finance and accounting services, and human resources outsourcing, which encompasses recruitment, payroll administration, and workforce automation. Additionally, Aegis Limited offers spend management consulting and infrastructure services. Its enterprise application solutions include ERP systems, business analytics, and automation tools. The company also features AegisLISA, a platform designed to optimize social media engagement through technology and analytics. Aegis Limited serves diverse industries, including banking and financial services, telecommunications, energy, healthcare, retail, and gaming, with operational presence in multiple countries, including Argentina, Australia, Costa Rica, Malaysia, and the United States.

Accent Marketing Services

Acquisition in 2015
Accent Marketing Services, L.L.C. is a provider of performance marketing and customer engagement solutions in the United States. The company specializes in a comprehensive range of pre-acquisition, acquisition, support, retention, and growth services tailored to enhance customer interactions and drive business results. Its offerings include conversion marketing, lead management, sales campaigns, customer care, technical support, and satisfaction surveys. Additionally, Accent Marketing Services provides social media monitoring, database management, graphic design, fulfillment, and inbound call center services. With a focus on improving customer experiences and fostering loyalty, the company aims to effectively support businesses in achieving their marketing and engagement objectives.

Ideal Dialogue

Acquisition in 2013
Ideal Dialogue is a customer experience service provider based in Lutz, Florida, dedicated to enhancing the interactions between organizations and their customers. The company offers solutions that focus on various aspects of the customer experience, including hiring, training, leadership development, quality monitoring, and executive insights. A key offering is IDEAL Voice, an agent audition system that evaluates candidates' abilities to understand and engage in meaningful dialogue. By leveraging these services, Ideal Dialogue enables its clients to foster more engaging and effective conversations with their customers, ultimately improving overall satisfaction and loyalty.
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