ServiceNow provides cloud-based enterprise software that defines, structures, manages, and automates services across an organization. The company offers IT service management, IT operations management, IT asset management, IT business management, and enterprise development operations to connect workflows across employees, customers, and partners. It also provides customer service management, HR service delivery, security operations, and governance, risk, and compliance solutions, and field service management, all delivered via the Now Platform which enables workflow automation, service catalogs, and collaboration tools. In addition, it offers professional services, training, and customer support programs. ServiceNow serves industries including government, financial services, healthcare, telecommunications, manufacturing, IT services, technology, oil and gas, education, and consumer products, selling its software through a direct sales force and partners. Founded in 2004 and headquartered in Santa Clara, California, the company focuses on expanding its cloud-based workflow automation across enterprise functions beyond IT.
Vice President and General Manager, Security and OT Products
Vaibhav Narayanam
Senior Director, Corporate Development and Venture Investments
David Parsons
Senior Vice President, Global Alliances and Partner Ecosystem
Past deals in Ticketing
8Flow
Series A in 2025
8Flow develops an enterprise-grade self-learning platform that automates customer support workflows. Its platform analyzes agent actions, identifies repetitive tasks, and generates automation across various systems like ticketing platforms, business apps, spreadsheets, databases, and CRMs.
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