ServiceNow

ServiceNow, Inc., established in 2004 and headquartered in Santa Clara, California, specializes in enterprise cloud computing solutions. The company's core business is to define, structure, manage, and automate services for enterprises worldwide. ServiceNow offers a wide range of applications, including IT service management, digital workflow products for various enterprise departments, and an IT operations management product. Its Now platform provides workflow automation, electronic service catalogs, and other collaboration tools. The company serves diverse industries such as government, financial services, healthcare, and technology, selling its products through a direct sales team and resale partners. ServiceNow was formerly known as Service-now.com and changed its name in 2012.

Yoni Douek

Director, Analytics

Lou Fiorello

Vice President and General Manager, Security and OT Products, ServiceNow

Vaibhav Narayanam

Senior Director, Corporate Development and Venture Investments, ServiceNow

David Parsons

Senior Vice President, Global Alliances and Partner Ecosystem

Past deals in RPA

8Flow

Series A in 2025
8Flow develops an enterprise-grade self-learning workflow automation platform designed to analyze and automate customer support workflows. This platform focuses on understanding the actions of individual agents as they resolve tickets, utilizing task mining techniques to streamline operations. By automating repetitive tasks across various systems, including ticketing, business applications, spreadsheets, customer order databases, and CRM platforms, 8Flow enables its clients to enhance efficiency in their business functions. The platform supports a range of applications, from finance and invoice processing to sales and inventory management, facilitating improved productivity and effectiveness in customer support operations.

Intellibot.io

Acquisition in 2021
Intellibot is an artificial intelligence company that specializes in robotic process automation (RPA) solutions tailored for modern enterprises. Its proprietary platform incorporates advanced features such as machine learning, natural language processing, and computer vision, allowing organizations to develop their own software robots that efficiently manage everyday business processes. Intellibot's technology enhances operational efficiency by improving search capabilities and enabling natural language queries across various channels, including on-site, voice, and chatbots. The platform also includes entity extraction functionalities that classify text elements, minimizing the need for human intervention. With a focus on security and scalability, Intellibot aims to streamline automation adoption for businesses, ultimately transforming their digital workforce and driving significant improvements in process management.
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