Sapphire Sport I

Sapphire Sport I, established in 2019, is an early-stage venture capital fund managed by Sapphire Ventures, a global software-focused firm with over $11 billion in assets under management. Based in Austin, Texas, Sapphire Sport I invests in the United States, Europe, and Israel, targeting the intersection of sport, media, and entertainment technology. The fund, with a commitment of $115 million, aims to back 5 to 6 companies, investing between $3 to $7 million each, to address the broader sport technology markets.

Steve Abbott

Partner

Jason Brooke

Vice President

Mackenzie Chapman

Associate

Hillary Cook

Senior Associate

Georgie Davies

Tech Investor

Rajeev Dham

Partner

Kevin Diestel

Partner

Cathy Gao

Partner

David Hartwig

Co-Founder and Partner

Doug Higgins

Co-Founder and Partner

Alex Lehman

Investor

Paul Levine

Partner

Adam Liu

Senior Associate

Mahau Ma

Operating Partner

Rico Mallozzi

Principal

Nino Marakovic

Co-Founder, CEO and Partner

Sam Procter

Senior Associate

Anders Ranum

Partner

Aditya Reddy

Senior Associate

Andrew Slade

Associate

Michael Spirito

Partner

Chloe Steinberg

Partner

Casber Wang

Partner

Andrew Yanover

Associate

Past deals in Technical Support

UJET

Series D in 2024
UJET, Inc. is a customer support software company that develops a cloud contact center platform tailored for modern customer experiences. Founded in 2015 and headquartered in San Francisco, with additional offices in New York and Seoul, UJET focuses on optimizing customer communications through voice and chat solutions. The platform integrates seamlessly with popular services like Salesforce, Zendesk, and Kustomer, enabling a unified approach to customer service that minimizes the need for customers to switch between different channels. By incorporating artificial intelligence, UJET enhances automation and boosts efficiency in customer interactions. Features such as online messaging, mobile capabilities, and a wait time messaging tool provide real-time updates, empowering agents to manage incoming calls effectively and resolve client issues promptly.

Gorgias

Series C in 2024
Gorgias, established in 2015, is a San Francisco-based company specializing in a unique customer service platform tailored for e-commerce businesses. It streamlines customer support across multiple channels, including email, voice, SMS, live chat, and social media, using advanced automation and AI capabilities. Gorgias serves over 12,000 merchants, such as Steve Madden and Glossier, and has expanded its team to over 250 employees across eight global offices. As a certified B Corporation, it prioritizes sustainable and equitable workplace practices.

Moveworks

Series C in 2021
Moveworks, Inc. is a technology company that develops a cloud-based AI platform aimed at enhancing employee productivity by automating IT support tasks. Founded in 2016 and headquartered in Mountain View, California, with an additional office in Culver City, Moveworks provides an AI assistant that enables employees to efficiently resolve various support issues, such as ordering hardware, raising software requests, and checking the status of open tickets. The platform utilizes natural language processing and a conversational interface to interpret complex requests, execute multi-step processes, and learn from past interactions. Major companies, including Databricks and Broadcom, leverage Moveworks to streamline workflows and improve the efficiency of information retrieval across their enterprise systems.

Gorgias

Series B in 2020
Gorgias, established in 2015, is a San Francisco-based company specializing in a unique customer service platform tailored for e-commerce businesses. It streamlines customer support across multiple channels, including email, voice, SMS, live chat, and social media, using advanced automation and AI capabilities. Gorgias serves over 12,000 merchants, such as Steve Madden and Glossier, and has expanded its team to over 250 employees across eight global offices. As a certified B Corporation, it prioritizes sustainable and equitable workplace practices.

UJET

Series C in 2020
UJET, Inc. is a customer support software company that develops a cloud contact center platform tailored for modern customer experiences. Founded in 2015 and headquartered in San Francisco, with additional offices in New York and Seoul, UJET focuses on optimizing customer communications through voice and chat solutions. The platform integrates seamlessly with popular services like Salesforce, Zendesk, and Kustomer, enabling a unified approach to customer service that minimizes the need for customers to switch between different channels. By incorporating artificial intelligence, UJET enhances automation and boosts efficiency in customer interactions. Features such as online messaging, mobile capabilities, and a wait time messaging tool provide real-time updates, empowering agents to manage incoming calls effectively and resolve client issues promptly.

Moveworks

Series B in 2019
Moveworks, Inc. is a technology company that develops a cloud-based AI platform aimed at enhancing employee productivity by automating IT support tasks. Founded in 2016 and headquartered in Mountain View, California, with an additional office in Culver City, Moveworks provides an AI assistant that enables employees to efficiently resolve various support issues, such as ordering hardware, raising software requests, and checking the status of open tickets. The platform utilizes natural language processing and a conversational interface to interpret complex requests, execute multi-step processes, and learn from past interactions. Major companies, including Databricks and Broadcom, leverage Moveworks to streamline workflows and improve the efficiency of information retrieval across their enterprise systems.

iYogi

Series D in 2010
iYogi, Inc. is an on-demand software and services company that specializes in providing online technical support for various computing and communication devices. Founded in 2007 and headquartered in Gurugram, India, iYogi offers a range of services including optimization, diagnosis and repair, setup and installation, virus removal, usability training, networking, and managed services. The company caters to both consumers and small businesses, supporting a wide array of software applications and hardware, including computers, mobiles, gaming devices, and servers. With a focus on convenience, iYogi delivers subscription-based support that allows clients to optimize and secure their technology with 24/7 access to technicians. Its services reach customers in several countries, including the United States, the United Kingdom, Canada, Australia, India, and the GCC states.

iYogi

Series C in 2010
iYogi, Inc. is an on-demand software and services company that specializes in providing online technical support for various computing and communication devices. Founded in 2007 and headquartered in Gurugram, India, iYogi offers a range of services including optimization, diagnosis and repair, setup and installation, virus removal, usability training, networking, and managed services. The company caters to both consumers and small businesses, supporting a wide array of software applications and hardware, including computers, mobiles, gaming devices, and servers. With a focus on convenience, iYogi delivers subscription-based support that allows clients to optimize and secure their technology with 24/7 access to technicians. Its services reach customers in several countries, including the United States, the United Kingdom, Canada, Australia, India, and the GCC states.

iYogi

Series B in 2008
iYogi, Inc. is an on-demand software and services company that specializes in providing online technical support for various computing and communication devices. Founded in 2007 and headquartered in Gurugram, India, iYogi offers a range of services including optimization, diagnosis and repair, setup and installation, virus removal, usability training, networking, and managed services. The company caters to both consumers and small businesses, supporting a wide array of software applications and hardware, including computers, mobiles, gaming devices, and servers. With a focus on convenience, iYogi delivers subscription-based support that allows clients to optimize and secure their technology with 24/7 access to technicians. Its services reach customers in several countries, including the United States, the United Kingdom, Canada, Australia, India, and the GCC states.
Spot something off? Help us improve by flagging any incorrect or outdated information. Just email us at support@teaserclub.com. Your feedback is most welcome.