Salesforce

Salesforce is a global cloud computing company that specializes in providing business software on a subscription basis, primarily known for its customer relationship management (CRM) solutions. Founded in 1999 and based in California, Salesforce offers a comprehensive suite of products, including Sales Cloud for managing customer information, Service Cloud for customer support, Marketing Cloud for digital marketing, and Analytics Cloud for data insights. The Customer 360 platform integrates customer data across various systems to enhance sales, service, marketing, and commerce functions. Additionally, Salesforce Ventures, the company's venture capital arm, invests in technology-related startups, providing funding and access to its extensive cloud ecosystem. Since its inception in 2009, Salesforce Ventures has supported over 250 enterprise cloud startups worldwide, promoting innovation and encouraging corporate philanthropy through initiatives like Pledge 1%.

Samuel Ackah-Yensu

Investor

Adrianna Alterman

Director, Salesforce Ventures Impact Fund

Jess Bartos

Investor

Arundhati Bhattacharya

Chairman and Ceo Salesforce India

Craig Butters

Director, Customer Success

Kevin Chen

Investor

Max Comparetto

Co-Founder, Salesforce Web3 Studio

Robert DeSisto

SVP, GM B2B and B2C Commerce

Olivia Donatelli

Associate

Paul Drews

Managing Director, Salesforce Ventures

Claudine Emeott

Partner, Salesforce Ventures Impact Fund

Dan Farber

SVP Strategic Communications

Sarah Franklin

EVP and GM, Platform, Trailhead, and AppExchange at Salesforce

Matthew Garratt

Managing Partner

Kartik Gupta

Investor

Kartikeya Gupta

Investor - Global Investments

Achyut Jajoo

SVP and GM, Manufacturing and Automotive

Alex Kayyal

SVP and Managing Partner

Robert Keith

Managing Director, Salesforce Ventures

Jody Kohner

EVP, Global Enablement

Zak Kokosa

Investor

Sherrick Murdoff

Vice President, Partner Investments and M&A

Fatima Paruk

SVP and Chief Health Officer, Salesforce Health and Life Sciences

Lauryn Poyser

Investor

Dom Pusateri

Investor

Alexandra Quie

Investor

Laura Rowson

Investor

Katie Schwartz

Managing Director

John Somorjai

Executive Vice President, Corporate Development

Jason Spinell

Partner, Slack Fund

Jim Steele

President, Global Strategic Customers

Emily Zhao

Investor

Past deals in VoIP

Vivun

Series C in 2022
Vivun Inc. is a software company based in Oakland, California, founded in 2018. It specializes in developing an AI-powered platform for presales pipeline management, which aims to enhance the operational efficiency of B2B technology companies. The platform provides tools for opportunity management, competitive intelligence, and battle cards, facilitating a strategic connection between sales and product teams. By consolidating metrics and insights from individual contributors, Vivun enables organizations to increase forecast accuracy, uncover revenue by revitalizing dormant opportunities, and improve product offerings based on collective field insights. The company serves a diverse clientele, including startups, growth-stage companies, and large enterprises.

Genesys

Private Equity Round in 2021
Genesys Telecommunications Laboratories, Inc. specializes in providing cloud and on-premises customer experience and contact center solutions. The company’s platform allows enterprises to manage and enhance multimodal omnichannel interactions, facilitating both virtual and traditional call center operations. Its offerings include SIP communications for telephony and management systems, an interactive voice response platform integrating self-service and agent-assisted transactions, and a workforce optimization solution that encompasses management, analytics, and customer feedback. Genesys also leverages artificial intelligence and automation through its forecasting and scheduling services to improve employee productivity. The company's services are utilized by various industries, including banking, healthcare, retail, and telecommunications, to create personalized customer experiences. Founded in 1990 and headquartered in Daly City, California, Genesys maintains a strategic partnership with Infosys and serves over 11,000 organizations across more than 100 countries.

OVice

Series A in 2021
oVice, Inc. is a technology company that creates a virtual space focused on voice chat to enhance remote communication. Founded in 2020 and headquartered in Tokyo, Japan, the company aims to facilitate more natural interactions among users, whether they are working remotely or in physical office environments. Its platform allows users to engage in conversations without the need to switch rooms, enabling clear voice communication that adjusts based on proximity. This design fosters seamless networking and collaboration, even in settings with average internet speeds. By prioritizing human-like interactions, oVice aims to improve the overall experience of online communication in coworking spaces.

Hopin

Series D in 2021
Hopin Ltd operates an online events platform that facilitates the creation of engaging virtual events, allowing users to connect globally. Founded in 2019 and based in London, the platform supports a diverse range of events, including networking meetups, conferences, webinars, and workshops. It enables interactive experiences where attendees can engage through one-on-one networking, group sessions, keynote presentations, and interactive expo areas. The platform caters to various needs, from corporate training sessions to large-scale international conferences and even personal events like weddings. By providing tools for real-time interaction, Hopin enhances the way communities and brands connect with their audiences online.

Gong

Series E in 2021
Gong.io, Inc. develops and markets a sales conversation intelligence platform designed to enhance the performance of remote sales teams. The platform captures, analyzes, and delivers insights from customer interactions, providing valuable deal and people intelligence. Its Revenue Intelligence solution supports various applications, including sales improvement, training, onboarding, strategy, engagement, enablement, and conversation analysis. The cloud-based platform employs artificial intelligence to automatically record and transcribe sales conversations, integrating results from audio sources and web-conferencing tools with customer relationship management systems. This functionality enables organizations to save time, improve win rates, enhance strategic decision-making, and ultimately drive revenue growth. Founded in 2015, Gong.io is headquartered in San Francisco, California, with an additional office in Ramat Gan, Israel.

Hopin

Series C in 2021
Hopin Ltd operates an online events platform that facilitates the creation of engaging virtual events, allowing users to connect globally. Founded in 2019 and based in London, the platform supports a diverse range of events, including networking meetups, conferences, webinars, and workshops. It enables interactive experiences where attendees can engage through one-on-one networking, group sessions, keynote presentations, and interactive expo areas. The platform caters to various needs, from corporate training sessions to large-scale international conferences and even personal events like weddings. By providing tools for real-time interaction, Hopin enhances the way communities and brands connect with their audiences online.

Vivun

Series B in 2021
Vivun Inc. is a software company based in Oakland, California, founded in 2018. It specializes in developing an AI-powered platform for presales pipeline management, which aims to enhance the operational efficiency of B2B technology companies. The platform provides tools for opportunity management, competitive intelligence, and battle cards, facilitating a strategic connection between sales and product teams. By consolidating metrics and insights from individual contributors, Vivun enables organizations to increase forecast accuracy, uncover revenue by revitalizing dormant opportunities, and improve product offerings based on collective field insights. The company serves a diverse clientele, including startups, growth-stage companies, and large enterprises.

Hopin

Series B in 2020
Hopin Ltd operates an online events platform that facilitates the creation of engaging virtual events, allowing users to connect globally. Founded in 2019 and based in London, the platform supports a diverse range of events, including networking meetups, conferences, webinars, and workshops. It enables interactive experiences where attendees can engage through one-on-one networking, group sessions, keynote presentations, and interactive expo areas. The platform caters to various needs, from corporate training sessions to large-scale international conferences and even personal events like weddings. By providing tools for real-time interaction, Hopin enhances the way communities and brands connect with their audiences online.

Gong

Series D in 2020
Gong.io, Inc. develops and markets a sales conversation intelligence platform designed to enhance the performance of remote sales teams. The platform captures, analyzes, and delivers insights from customer interactions, providing valuable deal and people intelligence. Its Revenue Intelligence solution supports various applications, including sales improvement, training, onboarding, strategy, engagement, enablement, and conversation analysis. The cloud-based platform employs artificial intelligence to automatically record and transcribe sales conversations, integrating results from audio sources and web-conferencing tools with customer relationship management systems. This functionality enables organizations to save time, improve win rates, enhance strategic decision-making, and ultimately drive revenue growth. Founded in 2015, Gong.io is headquartered in San Francisco, California, with an additional office in Ramat Gan, Israel.

Hopin

Series A in 2020
Hopin Ltd operates an online events platform that facilitates the creation of engaging virtual events, allowing users to connect globally. Founded in 2019 and based in London, the platform supports a diverse range of events, including networking meetups, conferences, webinars, and workshops. It enables interactive experiences where attendees can engage through one-on-one networking, group sessions, keynote presentations, and interactive expo areas. The platform caters to various needs, from corporate training sessions to large-scale international conferences and even personal events like weddings. By providing tools for real-time interaction, Hopin enhances the way communities and brands connect with their audiences online.

Hopin

Series A in 2020
Hopin Ltd operates an online events platform that facilitates the creation of engaging virtual events, allowing users to connect globally. Founded in 2019 and based in London, the platform supports a diverse range of events, including networking meetups, conferences, webinars, and workshops. It enables interactive experiences where attendees can engage through one-on-one networking, group sessions, keynote presentations, and interactive expo areas. The platform caters to various needs, from corporate training sessions to large-scale international conferences and even personal events like weddings. By providing tools for real-time interaction, Hopin enhances the way communities and brands connect with their audiences online.

Vlocity

Acquisition in 2020
Vlocity, Inc. develops industry-specific cloud and mobile software designed to facilitate digital transformation for businesses. The company offers a range of solutions, including Omniscript, which features drag-and-drop visual designers for data integration and script configuration. Its product suite includes omni-channel sales, customer order management, and service solutions tailored for the communications, media, technology, energy, utilities, insurance, healthcare, and government sectors. Vlocity's tools also encompass Industry Console for streamlined interactions, Dataraptor for data mapping and transformation, and process engines for product comparison and pricing. Founded in 2014 and based in San Francisco, California, Vlocity serves large enterprises seeking to enhance sales, service, and marketing agility while improving operational efficiency and digital adoption. The company has operated as a subsidiary of Salesforce since June 2020.

Tenfold

Series C in 2019
Tenfold is a company that specializes in customer service technology aimed at enhancing customer interactions across voice and digital channels. Its software aggregates business data from sales, service, and marketing, providing a unified, real-time view of the customer. This integration with customer relationship management systems and phone systems allows businesses to respond promptly and make informed decisions, ultimately improving customer satisfaction and driving business growth. Through its intelligent integrated desktop agent, Tenfold facilitates effective customer conversations by leveraging both voice capabilities and CRM insights.

Voicea

Convertible Note in 2019
Voicea is a technology company that specializes in artificial intelligence-based enterprise voice assistant software designed to enhance meeting productivity. Its flagship product, the Enterprise Voice Assistant (EVA), functions as an intelligent meeting facilitator by listening, taking notes, and identifying key decisions and action items during meetings. This capability allows users to make meetings searchable and ensures that discussions translate into actionable initiatives. Founded in 2016 and headquartered in Menlo Park, California, Voicea was formerly known as Voicera until its rebranding in December 2018. The company operates as a subsidiary of Cisco Systems, Inc., and is led by professionals with experience from major technology firms.

Vlocity

Series C in 2019
Vlocity, Inc. develops industry-specific cloud and mobile software designed to facilitate digital transformation for businesses. The company offers a range of solutions, including Omniscript, which features drag-and-drop visual designers for data integration and script configuration. Its product suite includes omni-channel sales, customer order management, and service solutions tailored for the communications, media, technology, energy, utilities, insurance, healthcare, and government sectors. Vlocity's tools also encompass Industry Console for streamlined interactions, Dataraptor for data mapping and transformation, and process engines for product comparison and pricing. Founded in 2014 and based in San Francisco, California, Vlocity serves large enterprises seeking to enhance sales, service, and marketing agility while improving operational efficiency and digital adoption. The company has operated as a subsidiary of Salesforce since June 2020.

Tenfold

Series B in 2018
Tenfold is a company that specializes in customer service technology aimed at enhancing customer interactions across voice and digital channels. Its software aggregates business data from sales, service, and marketing, providing a unified, real-time view of the customer. This integration with customer relationship management systems and phone systems allows businesses to respond promptly and make informed decisions, ultimately improving customer satisfaction and driving business growth. Through its intelligent integrated desktop agent, Tenfold facilitates effective customer conversations by leveraging both voice capabilities and CRM insights.

Quovo

Series B in 2018
Quovo Inc. is a financial data platform that specializes in providing connectivity and insights for consumer financial accounts from over 14,000 institutions. Founded in 2009 and based in New York, Quovo's technology enables businesses to retrieve, organize, and analyze data, thereby enhancing their customer relationships and improving service personalization. The platform offers automated portfolio data management, including features like data normalization, reconciliation, and client onboarding through Autoverified Micro-deposits. Quovo serves a diverse clientele, including small- and mid-sized investors, endowments, family offices, and financial advisors. Its solutions are utilized by notable fintech companies and retail banks, making it a vital player in the digital finance landscape. In January 2019, Quovo became a subsidiary of Plaid Inc.

Voicea

Series A in 2018
Voicea is a technology company that specializes in artificial intelligence-based enterprise voice assistant software designed to enhance meeting productivity. Its flagship product, the Enterprise Voice Assistant (EVA), functions as an intelligent meeting facilitator by listening, taking notes, and identifying key decisions and action items during meetings. This capability allows users to make meetings searchable and ensures that discussions translate into actionable initiatives. Founded in 2016 and headquartered in Menlo Park, California, Voicea was formerly known as Voicera until its rebranding in December 2018. The company operates as a subsidiary of Cisco Systems, Inc., and is led by professionals with experience from major technology firms.

Voicea

Series A in 2018
Voicea is a technology company that specializes in artificial intelligence-based enterprise voice assistant software designed to enhance meeting productivity. Its flagship product, the Enterprise Voice Assistant (EVA), functions as an intelligent meeting facilitator by listening, taking notes, and identifying key decisions and action items during meetings. This capability allows users to make meetings searchable and ensures that discussions translate into actionable initiatives. Founded in 2016 and headquartered in Menlo Park, California, Voicea was formerly known as Voicera until its rebranding in December 2018. The company operates as a subsidiary of Cisco Systems, Inc., and is led by professionals with experience from major technology firms.

Twilio

Corporate Round in 2018
Twilio is a cloud communications platform that enables developers and businesses to integrate voice, video, messaging, and authentication features into their applications. Founded in 2008 and based in San Francisco, Twilio offers a range of application programming interfaces (APIs) and prebuilt solutions to enhance customer engagement experiences. The platform supports the creation of voice, VoIP, and SMS applications, allowing users to build customized communication tools. By leveraging a global network of carrier relationships, known as the Super Network, Twilio facilitates efficient and cost-effective communication, thereby reinventing the telecom landscape. Additionally, Twilio has established funds to support startups in Europe that utilize its cloud communication services to develop innovative business solutions.

TalkIQ

Series A in 2017
TalkIQ is a company that specializes in voice-to-text transcription and analytics, providing insights derived from customer conversations across various industries. Since its inception in 2014, TalkIQ has utilized advanced deep-learning algorithms and proprietary speech recognition technology to enhance business operations. Its platform features a user-friendly dashboard that synthesizes conversations, offering real-time recommendations and predictive analytics. This enables businesses to identify key moments during customer interactions, such as recognizing purchase intent and managing objections, ultimately optimizing sales processes and improving customer service. TalkIQ's solutions aim to enhance productivity by facilitating quick access to actionable data and insights. The company is supported by notable Silicon Valley venture capital firms and advised by experts with extensive experience in speech and language recognition.

Appiphony

Venture Round in 2017
Appiphony, LLC is a company based in Chicago, Illinois, that specializes in designing and developing Salesforce ISV applications. Founded in 2006, it serves as a product development outsourcer, helping leading technology firms extend their presence on the Salesforce platform. Appiphony leverages its extensive knowledge of the Salesforce ecosystem to address both technical and operational challenges faced by independent software vendors (ISVs). The company also emphasizes user experience through its design practice. In addition to custom application development, Appiphony provides tools and mentorship for the development community, including Strike, an open-source set of components for Salesforce Lightning development, and the ISV Quick Start workshop, aimed at educating new developers on building ISV applications. Its clientele includes notable companies such as Salesforce, Slack, and DocuSign.

Layer

Series B in 2017
Layer, Inc. is a San Francisco-based company that develops an open communications platform designed to enhance customer interactions through rich messaging, voice, and video capabilities. Founded in 2011, Layer provides a variety of developer tools, including Atlas, a customizable UI kit for messaging; SDKs for iOS and Android; and APIs that facilitate the integration of chat and communication services into web and mobile applications. The platform enables businesses to synchronize customer conversations across multiple channels, including mobile, web, and voice, thereby improving customer relationships throughout their lifecycle. Layer emphasizes great engineering and design, aiming to deliver a seamless and engaging experience for both developers and end-users.

Voicea

Seed Round in 2017
Voicea is a technology company that specializes in artificial intelligence-based enterprise voice assistant software designed to enhance meeting productivity. Its flagship product, the Enterprise Voice Assistant (EVA), functions as an intelligent meeting facilitator by listening, taking notes, and identifying key decisions and action items during meetings. This capability allows users to make meetings searchable and ensures that discussions translate into actionable initiatives. Founded in 2016 and headquartered in Menlo Park, California, Voicea was formerly known as Voicera until its rebranding in December 2018. The company operates as a subsidiary of Cisco Systems, Inc., and is led by professionals with experience from major technology firms.

Vlocity

Series B in 2016
Vlocity, Inc. develops industry-specific cloud and mobile software designed to facilitate digital transformation for businesses. The company offers a range of solutions, including Omniscript, which features drag-and-drop visual designers for data integration and script configuration. Its product suite includes omni-channel sales, customer order management, and service solutions tailored for the communications, media, technology, energy, utilities, insurance, healthcare, and government sectors. Vlocity's tools also encompass Industry Console for streamlined interactions, Dataraptor for data mapping and transformation, and process engines for product comparison and pricing. Founded in 2014 and based in San Francisco, California, Vlocity serves large enterprises seeking to enhance sales, service, and marketing agility while improving operational efficiency and digital adoption. The company has operated as a subsidiary of Salesforce since June 2020.

HeyWire

Acquisition in 2016
HeyWire is a provider of a live-text messaging channel that connects consumers with businesses through various messaging formats, including SMS and social media platforms like Facebook and Twitter. The company has developed award-winning solutions that integrate seamlessly with Salesforce, allowing businesses to enable conversational text messaging through their existing phone numbers. This service facilitates direct communication between customers and brands, enhancing customer satisfaction while helping to reduce operational costs. With a proven messaging cloud solution, HeyWire has delivered over 8 billion messages to date. The company is based in Cambridge, Massachusetts.

Quip

Acquisition in 2016
Quip is a living document platform designed to enhance team collaboration by integrating documents, spreadsheets, and communication into a single interface. Founded in 2012 by Bret Taylor and Kevin Gibbs, Quip aims to streamline workflows by allowing users to create and iterate on living documents in real time, regardless of their location or device. Its simple, chat-like interface facilitates immediate collaboration, enabling teams to work together more efficiently. Notable clients include Facebook, New Relic, Instacart, Al Jazeera, Product Hunt, and Pinterest. Quip is headquartered in San Francisco, California.

Phone Appli

Corporate Round in 2016
Phone Appli Inc. is a Tokyo-based company that specializes in developing cloud-based communication solutions for businesses. Founded in 2008, the company offers a variety of services including a collaboration platform that integrates business card management, a cloud phone directory, and tools for video conferencing and call management. Notable products include the PhoneAppli Collaboration Directory, which allows secure access to contacts across devices, and PhoneAppli EZDX, dedicated video conferencing software. Additionally, Phone Appli provides solutions such as PhoneAppli Dial Pickup, which enables call management across various devices, and a simultaneous broadcast system for connecting remote locations. The company focuses on enhancing organizational efficiency through its innovative communication technologies and operates as a subsidiary of NTT Communications Corporation.

Invoca

Series D in 2016
Invoca, Inc. is a company that specializes in AI-powered call tracking and analytics, offering a platform designed to enhance inbound phone marketing. The platform enables marketers to obtain campaign attribution and actionable insights from phone calls, allowing them to understand customer motivations, gather real-time intelligence about callers, and analyze conversation content. Invoca's suite of tools includes call and voice analytics, a real-time engagement engine for automating customer interactions, and an integration hub that connects call intelligence with marketing and sales applications. Its products are tailored for performance marketers and include features such as conversation intelligence and reporting. Invoca also provides solutions compatible with various platforms, including AdWords, Facebook, and Salesforce, catering to consumer and business-to-business marketers as well as agencies. Founded in 2007 and based in Santa Barbara, California, Invoca was previously known as RingRevenue and rebranded in 2013. The company also maintains offices in San Francisco and Denver.

NewVoiceMedia

Series F in 2016
NewVoiceMedia powers customer connections that transform businesses globally. It provides cloud technology that helps businesses sell more, serve better, and grow faster. NewVoiceMedia joins up all communications channels without expensive, disruptive hardware changes and plugs straight into your CRM for full access to hard-won data. It connects over 750 customers including MobileIron, Lumesse, Vax, JustGiving, and Canadian Cancer Society. The company was founded in 2000 and is headquartered in Basingstoke, Hampshire.

Talkdesk

Series A in 2015
Talkdesk, Inc. is a provider of browser-based call center software designed for small and large businesses. The company offers a comprehensive cloud contact center solution that enhances customer engagement through features such as workforce engagement, enterprise collaboration, artificial intelligence, and analytics. Talkdesk's platform enables users to optimize call handling by providing caller information from integrated CRM and helpdesk systems, along with real-time and historical performance monitoring tools. Its services are aimed at improving lead generation, sales revenue, customer satisfaction, and support services. Talkdesk supports a global presence by offering phone numbers from various countries, including the United States and several European nations. Founded in 2011 and headquartered in San Francisco, California, Talkdesk has expanded its operations to cities including London, Lisbon, Madrid, and Salt Lake City, and serves over 1,400 enterprises worldwide, such as IBM and Acxiom.

Twilio

Series E in 2015
Twilio is a cloud communications platform that enables developers and businesses to integrate voice, video, messaging, and authentication features into their applications. Founded in 2008 and based in San Francisco, Twilio offers a range of application programming interfaces (APIs) and prebuilt solutions to enhance customer engagement experiences. The platform supports the creation of voice, VoIP, and SMS applications, allowing users to build customized communication tools. By leveraging a global network of carrier relationships, known as the Super Network, Twilio facilitates efficient and cost-effective communication, thereby reinventing the telecom landscape. Additionally, Twilio has established funds to support startups in Europe that utilize its cloud communication services to develop innovative business solutions.

Speakeasy

Series A in 2015
Speakeasy Tech, Inc. is a San Francisco-based company that specializes in mobile conferencing application software designed to enhance communication and collaboration for businesses. Founded in 2014, the platform provides an intuitive solution for online meetings, enabling users to connect effectively with customers and colleagues. Key features include automatic meeting summaries that track attendance, participation, and call duration, as well as notifications for attendees running late. Speakeasy's technology aims to transform traditional conference call experiences into engaging interactions, ultimately helping businesses increase productivity and strengthen relationships. The application also integrates with customer relationship management systems, assisting users in identifying next steps to drive sales.

Vlocity

Series A in 2015
Vlocity, Inc. develops industry-specific cloud and mobile software designed to facilitate digital transformation for businesses. The company offers a range of solutions, including Omniscript, which features drag-and-drop visual designers for data integration and script configuration. Its product suite includes omni-channel sales, customer order management, and service solutions tailored for the communications, media, technology, energy, utilities, insurance, healthcare, and government sectors. Vlocity's tools also encompass Industry Console for streamlined interactions, Dataraptor for data mapping and transformation, and process engines for product comparison and pricing. Founded in 2014 and based in San Francisco, California, Vlocity serves large enterprises seeking to enhance sales, service, and marketing agility while improving operational efficiency and digital adoption. The company has operated as a subsidiary of Salesforce since June 2020.

NewVoiceMedia

Series E in 2014
NewVoiceMedia powers customer connections that transform businesses globally. It provides cloud technology that helps businesses sell more, serve better, and grow faster. NewVoiceMedia joins up all communications channels without expensive, disruptive hardware changes and plugs straight into your CRM for full access to hard-won data. It connects over 750 customers including MobileIron, Lumesse, Vax, JustGiving, and Canadian Cancer Society. The company was founded in 2000 and is headquartered in Basingstoke, Hampshire.

Layer

Series A in 2014
Layer, Inc. is a San Francisco-based company that develops an open communications platform designed to enhance customer interactions through rich messaging, voice, and video capabilities. Founded in 2011, Layer provides a variety of developer tools, including Atlas, a customizable UI kit for messaging; SDKs for iOS and Android; and APIs that facilitate the integration of chat and communication services into web and mobile applications. The platform enables businesses to synchronize customer conversations across multiple channels, including mobile, web, and voice, thereby improving customer relationships throughout their lifecycle. Layer emphasizes great engineering and design, aiming to deliver a seamless and engaging experience for both developers and end-users.

Layer

Series A in 2014
Layer, Inc. is a San Francisco-based company that develops an open communications platform designed to enhance customer interactions through rich messaging, voice, and video capabilities. Founded in 2011, Layer provides a variety of developer tools, including Atlas, a customizable UI kit for messaging; SDKs for iOS and Android; and APIs that facilitate the integration of chat and communication services into web and mobile applications. The platform enables businesses to synchronize customer conversations across multiple channels, including mobile, web, and voice, thereby improving customer relationships throughout their lifecycle. Layer emphasizes great engineering and design, aiming to deliver a seamless and engaging experience for both developers and end-users.

Invoca

Series C in 2014
Invoca, Inc. is a company that specializes in AI-powered call tracking and analytics, offering a platform designed to enhance inbound phone marketing. The platform enables marketers to obtain campaign attribution and actionable insights from phone calls, allowing them to understand customer motivations, gather real-time intelligence about callers, and analyze conversation content. Invoca's suite of tools includes call and voice analytics, a real-time engagement engine for automating customer interactions, and an integration hub that connects call intelligence with marketing and sales applications. Its products are tailored for performance marketers and include features such as conversation intelligence and reporting. Invoca also provides solutions compatible with various platforms, including AdWords, Facebook, and Salesforce, catering to consumer and business-to-business marketers as well as agencies. Founded in 2007 and based in Santa Barbara, California, Invoca was previously known as RingRevenue and rebranded in 2013. The company also maintains offices in San Francisco and Denver.

NewVoiceMedia

Series C in 2013
NewVoiceMedia powers customer connections that transform businesses globally. It provides cloud technology that helps businesses sell more, serve better, and grow faster. NewVoiceMedia joins up all communications channels without expensive, disruptive hardware changes and plugs straight into your CRM for full access to hard-won data. It connects over 750 customers including MobileIron, Lumesse, Vax, JustGiving, and Canadian Cancer Society. The company was founded in 2000 and is headquartered in Basingstoke, Hampshire.

Hoopla

Series A in 2012
Hoopla Software, Inc. develops and offers visual communication platform that connects, engages, and motivates employees in an organization. Its platform provides sales performance optimization platform as a service which leverages data, game mechanics, and communication tools to cultivate a high performance culture and drive results for sales employees. The company's products include Hoopla TV and Hoopla Mobile. Hoopla Software, Inc. was incorporated in 2008 and is based in San Jose, California.

Flotype

Seed Round in 2012
Flotype Inc. is a venture-backed company building a suite of enterprise technology for real-time messaging. Flotype takes a unique approach by building developer-friendly technologies focused on ease-of-use and simplicity, while still exceeding enterprise-grade performance expectations. Flotype licenses enterprise-grade middleware, Bridge, to customers ranging from social web and software enterprises to financial and fleet management groups. Other offerings include NowJS, a free, open-source framework, for developers seeking real-time interactivity on Node.js and JavaScript browsers. NowCluster is available for companies seeking scalability and reliability for NowJS applications. Established in 2010 and based in Berkeley, California, Flotype is venture-backed by Andreessen Horowitz, Ignition Partners, InterWest Partners, and Salesforce.com.

Dimdim

Acquisition in 2011
Dimdim offers a browser based web conferencing service based on the open source platform. Users can download the open source code and install it to their servers. Attendees are not required to download any software to host or attend a meeting. Dimdim allows presenters to share their desktops, show slides, as well as talk, listen, chat, and broadcast via webcam.

VSee

Series B in 2010
VSee Health Inc. is a telehealth software platform based in Sunnyvale, California, founded in 2003. The company offers a comprehensive telemedicine solution that includes a secure video chat application and customizable virtual clinics, designed to meet the diverse needs of healthcare providers and patients. VSee's technology, developed with insights from Stanford University researchers, allows for seamless integration of video consultations, electronic medical records, and patient metrics, ensuring end-to-end encryption for sensitive data. The platform supports various workflows, including direct-to-consumer services and provider-to-provider consultations. VSee’s services have been utilized in challenging environments, demonstrating their reliability and adaptability. The company serves over 3 million users globally, including notable healthcare organizations such as MDLIVE and the National Institutes of Health.

Informavores

Acquisition in 2009
Informavores develops business orchestration software which revolutionizes the way call centers and customer interactions are managed. Informavores enables clients to reduce costs whilst improving the delivery of internal and online sales, support and customer services - guaranteeing regulatory or process compliance.
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