Salesforce is a leading cloud-based software company that specializes in customer relationship management (CRM) solutions. It offers a suite of applications designed to help businesses manage their sales, customer service, marketing, e-commerce, and analytics. The company's flagship Customer 360 platform integrates customer data from various systems and devices, providing a unified view that enhances decision-making and operational efficiency. Salesforce's offerings include Service Cloud for customer support, Marketing Cloud for digital marketing, and Commerce Cloud for e-commerce solutions, among others. Additionally, Salesforce Ventures, the company's investment arm, supports emerging enterprise software companies, providing them with funding, resources, and access to a vast network in the cloud ecosystem. Through its innovative solutions and strategic investments, Salesforce enables organizations to connect with their customers more effectively and drive business growth.
GM and Vice President, Media Cloud, Salesforce Industries
Suzanne DiBianca
EVP Corporate Relations and Chief Impact Officer
Paul Drews
Managing Director, Salesforce Ventures
Claudine Emeott
Senior Director, Impact Investing
Dan Farber
SVP Strategic Communications
Takuya Hosomura
Principal
Achyut Jajoo
SVP and GM, Manufacturing and Automotive
Kenneth I. Juster
EVP, Law, Policy and Corporate Strategy
Nowi Kallen
Managing Director
Alex Kayyal
SVP and Managing Partner
David Kellenberger
Principal
Rohit Mahna
SVP and General Manager
Sherrick Murdoff
Vice President, Partner Investments and M&A
Fatima Paruk MD
Senior Vice President and Chief Health Officer
Bill Patterson
EVP and GM, CRM Applications
Katie Schwartz
Principal, Salesforce Ventures
John Somorjai
Executive Vice President, Corporate Development
Jim Steele
President, Global Strategic Customers
Past deals in Speech Recognition
Tenyx
Acquisition in 2024
Tenyx is a developer of advanced voice-based intelligent technologies that leverage proprietary neuroscience-inspired artificial intelligence. The company's platform is designed to enhance customer service by creating intelligent voice agents capable of addressing core challenges faced by current AI services. Tenyx's technology allows clients to continuously learn and adapt from new information in real-time, thereby improving the efficiency and effectiveness of customer interactions.
RevComm
Series B in 2024
RevComm is the startup company developing Voice x AI-enabled cloud services .
Replicant
Series B in 2022
Replicant is an artificial intelligence company that specializes in voice technology aimed at enhancing customer service experiences and reducing operational costs. The company has developed a conversational AI platform that enables natural interactions over the phone and through various digital channels, allowing consumers to address their support needs effectively. By focusing on the ability of machines to engage in complex conversations, Replicant's technology is designed to understand colloquial speech patterns, including slang and humor. This capability enables businesses to automate routine customer service inquiries while still empowering human agents to handle more complex issues. Through its innovative tools, Replicant aims to transform the way businesses interact with their customers by providing always-on support and seamless communication solutions.
Cogito
Debt Financing in 2020
Cogito is a technology company focused on improving the emotional intelligence of phone professionals through the use of artificial intelligence and machine learning. Its innovative software analyzes various behavioral signals during voice interactions, offering real-time coaching to agents and assessing customer experience throughout each call. This system is designed to strengthen human connections, helping enterprises enhance relationships with customers, boost sales performance, and improve the overall quality of service provided. By leveraging behavioral science, Cogito aims to transform the way organizations engage with their clientele.
Cogito
Series C in 2019
Cogito is a technology company focused on improving the emotional intelligence of phone professionals through the use of artificial intelligence and machine learning. Its innovative software analyzes various behavioral signals during voice interactions, offering real-time coaching to agents and assessing customer experience throughout each call. This system is designed to strengthen human connections, helping enterprises enhance relationships with customers, boost sales performance, and improve the overall quality of service provided. By leveraging behavioral science, Cogito aims to transform the way organizations engage with their clientele.
Voicea
Convertible Note in 2019
Voicea, based in Menlo Park, California, specializes in artificial intelligence-driven enterprise voice assistant software designed to enhance workplace productivity. The company's flagship product, EVA (Enterprise Voice Assistant), serves as an intelligent meeting facilitator that captures discussions in real-time, making meetings searchable and documenting critical decisions and action items. By integrating advanced speech recognition and AI technologies, EVA enables professionals to conduct more efficient and effective meetings, transforming conversations into actionable business initiatives. Founded in 2016 and previously known as Voicera, Voicea became a subsidiary of Cisco Systems in 2019, drawing leadership from experts with backgrounds at major tech companies such as Oracle, Facebook, and LinkedIn.
Cogito
Series C in 2018
Cogito is a technology company focused on improving the emotional intelligence of phone professionals through the use of artificial intelligence and machine learning. Its innovative software analyzes various behavioral signals during voice interactions, offering real-time coaching to agents and assessing customer experience throughout each call. This system is designed to strengthen human connections, helping enterprises enhance relationships with customers, boost sales performance, and improve the overall quality of service provided. By leveraging behavioral science, Cogito aims to transform the way organizations engage with their clientele.
Voicea
Series A in 2018
Voicea, based in Menlo Park, California, specializes in artificial intelligence-driven enterprise voice assistant software designed to enhance workplace productivity. The company's flagship product, EVA (Enterprise Voice Assistant), serves as an intelligent meeting facilitator that captures discussions in real-time, making meetings searchable and documenting critical decisions and action items. By integrating advanced speech recognition and AI technologies, EVA enables professionals to conduct more efficient and effective meetings, transforming conversations into actionable business initiatives. Founded in 2016 and previously known as Voicera, Voicea became a subsidiary of Cisco Systems in 2019, drawing leadership from experts with backgrounds at major tech companies such as Oracle, Facebook, and LinkedIn.
TalkIQ
Series A in 2017
Since 2014, TalkIQ has offered voice‐to‐text transcription and analytics for clients across a wide variety of industries. Using cutting edge deep‐learning algorithms, proprietary speech recognition and predictive analytics technology, we give our clients visibility into all of their phone conversations, extracting insights for uses ranging from sales optimization, to customer service, compliance, and more. Our recommendations enable teams to save time and maximize productivity, though quick access to action-oriented data & analysis. TalkIQ is backed by prominent Silicon Valley VC firms and is helmed by an advisory board with decades of experience in the speech and language recognition fields.
Voicea
Seed Round in 2017
Voicea, based in Menlo Park, California, specializes in artificial intelligence-driven enterprise voice assistant software designed to enhance workplace productivity. The company's flagship product, EVA (Enterprise Voice Assistant), serves as an intelligent meeting facilitator that captures discussions in real-time, making meetings searchable and documenting critical decisions and action items. By integrating advanced speech recognition and AI technologies, EVA enables professionals to conduct more efficient and effective meetings, transforming conversations into actionable business initiatives. Founded in 2016 and previously known as Voicera, Voicea became a subsidiary of Cisco Systems in 2019, drawing leadership from experts with backgrounds at major tech companies such as Oracle, Facebook, and LinkedIn.
Cogito
Series B in 2016
Cogito is a technology company focused on improving the emotional intelligence of phone professionals through the use of artificial intelligence and machine learning. Its innovative software analyzes various behavioral signals during voice interactions, offering real-time coaching to agents and assessing customer experience throughout each call. This system is designed to strengthen human connections, helping enterprises enhance relationships with customers, boost sales performance, and improve the overall quality of service provided. By leveraging behavioral science, Cogito aims to transform the way organizations engage with their clientele.
Cogito
Series A in 2015
Cogito is a technology company focused on improving the emotional intelligence of phone professionals through the use of artificial intelligence and machine learning. Its innovative software analyzes various behavioral signals during voice interactions, offering real-time coaching to agents and assessing customer experience throughout each call. This system is designed to strengthen human connections, helping enterprises enhance relationships with customers, boost sales performance, and improve the overall quality of service provided. By leveraging behavioral science, Cogito aims to transform the way organizations engage with their clientele.
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