Salesforce

Receptionist is a media consultancy that provides operational services to enhance business communication efficiency. They specialize in developing a reception system designed to replace traditional internal landline-dependent messaging tools. Their system directly notifies all smartphones of the person in charge, bypassing telephone staff and enabling businesses to significantly reduce meeting start times.

Community is a messaging and engagement platform that enables two-way, direct communication between influencers, brands, public figures, creators, artists, and their audiences at scale. The platform connects businesses and organizations with consumers through a secure channel, including a unique 10-digit phone number, and aims to facilitate authentic interactions while addressing data privacy concerns and reducing the toxicity often associated with traditional social media.

Charles is a prominent WhatsApp marketing platform based in Berlin, specializing in conversational commerce. The company provides an intuitive interface that allows brands to effectively manage and enhance their communication with consumers through messaging applications. Its core offerings include Campaigns, which enable brands to send targeted marketing messages and monitor customer responses, and Journeys, designed for creating automated conversational flows. This functionality includes tools such as product finders and promotional competitions, all while ensuring compliance with GDPR regulations. Additionally, Charles supports brands with analytics and proactive assistance, enhancing customer engagement and driving sales growth.

Front is a communication hub that centralizes customer interactions across various digital channels to enhance relationship management. The platform focuses on streamlining conversations by integrating collaboration tools and contextual data from multiple systems, allowing teams to provide timely, accurate, and personalized communications. Over 7,500 businesses, including notable names like Shopify, Airbnb, and Hulu, utilize Front to improve their customer engagement. The company's multi-channel inbox platform specializes in consolidating communication, facilitating internal discussions, and incorporating social features, thus enabling users to chat effectively and save time. By placing customer conversations at the forefront, Front empowers organizations to build stronger relationships through each interaction.

Founded in 2016, Aiven specializes in hosting and managing open-source databases and messaging systems on major cloud platforms for global businesses. Its offerings include PostgreSQL, Redis, InfluxDB, Grafana, Elasticsearch, Kafka, and Cassandra. Headquartered in Helsinki with offices worldwide, Aiven enables clients to focus on application development while it handles data infrastructure management.

Zeals, a Japanese company, specializes in conversational commerce, serving over 400 large enterprises. It offers ZEALS Chatbot Commerce, enabling automated, human-like customer engagement via messaging apps.

Troops is a developer of a revenue communications platform that enhances sales velocity, forecast accuracy, visibility, and collaboration for sales teams. The platform integrates with Salesforce to provide real-time transparency around sales data and operates as a Slackbot, enabling users to configure reports, communicate deal wins, and access information on both standard and custom Salesforce objects. By employing artificial intelligence, Troops allows users to create customizable notifications, view, and update data across various applications. This functionality helps sales teams receive actionable pipeline alerts and increases their overall sales activity.

Community is a messaging and engagement platform that enables two-way, direct communication between influencers, brands, public figures, creators, artists, and their audiences at scale. The platform connects businesses and organizations with consumers through a secure channel, including a unique 10-digit phone number, and aims to facilitate authentic interactions while addressing data privacy concerns and reducing the toxicity often associated with traditional social media.

Founded in 2016, Aiven specializes in hosting and managing open-source databases and messaging systems on major cloud platforms for global businesses. Its offerings include PostgreSQL, Redis, InfluxDB, Grafana, Elasticsearch, Kafka, and Cassandra. Headquartered in Helsinki with offices worldwide, Aiven enables clients to focus on application development while it handles data infrastructure management.

SameSky Health specializes in multicultural patient engagement solutions. Its platform connects payers, providers, and health systems with diverse Medicare populations, offering multi-channel messaging, care navigation, data insights, and consultancy services to enhance engagement, reduce emergency room visits, and improve healthcare outcomes.

Slack operates a cloud-based communication and collaboration platform for teams, enabling users to exchange messages, share files, integrate with business tools, and increase efficiency.

Receptionist is a media consultancy that provides operational services to enhance business communication efficiency. They specialize in developing a reception system designed to replace traditional internal landline-dependent messaging tools. Their system directly notifies all smartphones of the person in charge, bypassing telephone staff and enabling businesses to significantly reduce meeting start times.

Bonobo AI is a Tel Aviv-based company established in 2017 that specializes in marketing automation and behavioral insights for conversational human-machine interactions. The company's platform centralizes fragmented customer interaction data from various channels and utilizes artificial intelligence to generate actionable insights throughout the customer journey. By analyzing all customer interactions, Bonobo AI enables organizations to understand their customers better, enhancing personalization and driving customer satisfaction and loyalty. The platform empowers clients to improve conversion rates, retention, and upselling opportunities, ultimately fostering stronger customer relationships at scale.

Receptionist is a media consultancy that provides operational services to enhance business communication efficiency. They specialize in developing a reception system designed to replace traditional internal landline-dependent messaging tools. Their system directly notifies all smartphones of the person in charge, bypassing telephone staff and enabling businesses to significantly reduce meeting start times.

Hustle, Inc. is a technology company that operates an online peer-to-peer text messaging platform designed to enhance communication for organizations. Founded in 2014 and based in San Francisco, California, Hustle provides a software-as-a-service solution that enables users to send personalized text messages for various purposes, including event attendance, fundraising, admissions, recruiting, advocacy, and sales and marketing. The platform facilitates two-way conversations, allowing organizations to engage in authentic dialogues with large audiences, thereby fostering genuine connections with supporters and customers. Hustle’s tools also support goal tracking, contact management, and conversation history viewing, empowering clients to strengthen relationships and broaden their outreach efforts effectively.

Hustle, Inc. is a technology company that operates an online peer-to-peer text messaging platform designed to enhance communication for organizations. Founded in 2014 and based in San Francisco, California, Hustle provides a software-as-a-service solution that enables users to send personalized text messages for various purposes, including event attendance, fundraising, admissions, recruiting, advocacy, and sales and marketing. The platform facilitates two-way conversations, allowing organizations to engage in authentic dialogues with large audiences, thereby fostering genuine connections with supporters and customers. Hustle’s tools also support goal tracking, contact management, and conversation history viewing, empowering clients to strengthen relationships and broaden their outreach efforts effectively.

Claire is a U.S.-based company founded in 2015 by Marta Jamrozik and Misha Laskin, specializing in market survey and advertising services via Facebook Messenger. The company's innovative bot assists brands and retailers in testing consumer products, allowing them to identify high and low performers before production. By utilizing surveys, Claire helps businesses optimize their products and advertising campaigns. The platform engages consumers by sending them a link to chat through email, rewarding their participation with loyalty points and giveaways from the brands they represent. Claire analyzes consumer interactions to provide accurate insights, enhancing decision-making for its clients.

Layer, Inc. is a technology company based in San Francisco, California, specializing in the development of an open communications layer platform for the Internet. Founded in 2011, Layer enables developers to integrate rich messaging, voice, and video capabilities into their applications. The company's offerings include Atlas, a customizable UI kit designed for enhancing messaging features, as well as software development kits (SDKs) for both iOS and Android platforms. Additionally, Layer provides a Client API that allows browser-based applications to incorporate chat and communication services, along with a Platform API that facilitates the automation, extension, and integration of these services with other applications. Through its innovative tools, Layer aims to enhance customer interaction for businesses by improving communication between companies and their clients.

HeyWire is a company based in Cambridge, Massachusetts, that specializes in providing a LiveText messaging channel, catering to the communication needs of modern customers and businesses. It offers award-winning solutions that integrate with Salesforce, allowing companies to enhance customer satisfaction and reduce operational costs by enabling conversational text messaging through existing phone numbers. HeyWire's full-stack messaging cloud solution supports various mobile messaging formats, including SMS, and has successfully delivered over 8 billion messages to date. By facilitating seamless connections between consumers and brands, HeyWire empowers businesses to engage with customers effectively across multiple platforms, including SMS, Facebook, Twitter, and other instant messaging services.

RedKix is an enterprise software company headquartered in Israel that focuses on enhancing workplace communication and collaboration. The company offers a unified communication application that integrates real-time messaging, group channels, and email, aiming to streamline interactions among teams, customers, and partners. By eliminating friction in collaboration, RedKix's platform provides users with a simple and efficient experience, facilitating seamless teamwork and improving productivity. As of July 26, 2018, RedKix operates as a subsidiary of Facebook, Inc.

Helpshift develops a customer service platform designed for mobile-first environments. It offers an in-app support system that enables businesses to proactively assist and engage users, featuring functionalities like in-app FAQs, chat, CRM ticketing, campaigns, and surveys. Helpshift pioneered automated in-app messaging, serving over 820 million active consumers monthly across top mobile apps and games worldwide.

Netomi is a company that specializes in developing a conversational artificial intelligence platform aimed at enhancing customer experience in commerce. Founded in 2015 and headquartered in San Mateo, California, with additional offices in New York and Gurugram, Netomi provides a no-code solution that integrates seamlessly with various platforms, including Zendesk, Salesforce, and Shopify. Its technology enables brands and businesses to automate customer interactions across multiple channels, such as mobile messaging, chat, email, and voice, allowing them to make product recommendations, answer queries about availability, and assist with purchases. Netomi's platform is designed to improve customer satisfaction and operational efficiency while reducing costs and reliance on developers. The company has established itself as a leader in customer experience AI, leveraging advanced AI technologies to help enterprises meet evolving customer expectations and deliver exceptional service.

Twilio is a cloud-based communications company that empowers developers and businesses to build and integrate voice, video, messaging, and authentication into their applications via a robust set of APIs. By merging cloud computing, web services, and telecommunications, Twilio is transforming traditional telecom, enabling more contextual and personalized customer interactions. The company's Super Network ensures fast, cost-effective communication across the globe.

Layer, Inc. is a technology company based in San Francisco, California, specializing in the development of an open communications layer platform for the Internet. Founded in 2011, Layer enables developers to integrate rich messaging, voice, and video capabilities into their applications. The company's offerings include Atlas, a customizable UI kit designed for enhancing messaging features, as well as software development kits (SDKs) for both iOS and Android platforms. Additionally, Layer provides a Client API that allows browser-based applications to incorporate chat and communication services, along with a Platform API that facilitates the automation, extension, and integration of these services with other applications. Through its innovative tools, Layer aims to enhance customer interaction for businesses by improving communication between companies and their clients.

Flotype Inc. is a venture-backed company building a suite of enterprise technology for real-time messaging. Flotype takes a unique approach by building developer-friendly technologies focused on ease-of-use and simplicity, while still exceeding enterprise-grade performance expectations. Flotype licenses enterprise-grade middleware, Bridge, to customers ranging from social web and software enterprises to financial and fleet management groups. Other offerings include NowJS, a free, open-source framework, for developers seeking real-time interactivity on Node.js and JavaScript browsers. NowCluster is available for companies seeking scalability and reliability for NowJS applications. Established in 2010 and based in Berkeley, California, Flotype is venture-backed by Andreessen Horowitz, Ignition Partners, InterWest Partners, and Salesforce.com.

Navajo Systems specializes in data security and encryption software for businesses, drawing inspiration from historical methods used by the United States Marine Corps during World War II. During the war, the Marines enlisted members of the Navajo tribe to develop a secure communication system, leveraging their unique language to encode messages. This innovative approach to secure communications has influenced Navajo Systems' technology, which aims to provide robust solutions for safeguarding sensitive information in a corporate environment. The company was acquired by Salesforce.com in August 2011, further enhancing its capabilities in the field of data security.

Zorap enables real-time participatory events, activities, ad-hoc meetings and calls on the internet. The company's media-agnostic multi-point sharing and communication service enables sharing of live media - including photos, music, videos, and other types of files — either from their computer, or from sources on the internet. The services also allow users to share webcams, microphones, and text. Up to 50 people can participate simultaneously. Zorap integrates with social media sites (iMeem or YouTube as examples), social networks (Ning or Facebook as examples) and user presence info (multiple sources). Additional integrations will facilitate shared game experiences and product "show and tell." The company has raised $1M in funding from private investors.

Convergence Labs, Inc. is a full service software development agency specializing in applications that feature real time collaboration and collaborative editing. Our mission is to usher in a new era of collaborative software applications that allow people to efficiently and effectively work and play together regardless of their physical location. Convergence Labs has industry leading expertise in real time collaboration technologies (data synchronization, concurrency control, messaging, etc.) as well as collaborative user interface and user experience design. Convergence Labs is the creator of the Convergence Collaboration Platform (https://convergence.io). Convergence is an application development platform focused on allowing developer to rapidly create highly effective collaborative applications. Convergence accelerates application development saving significant amounts of time and money and delivers a collaborative experience your users will love and that differentiates applications from their competitors.