Salesforce

Salesforce is a cloud-based software company that provides enterprise customer relationship management software and applications on a subscription basis. It designs and develops cloud-based enterprise software for sales, customer service, marketing automation, e-commerce, analytics, and application development, offering a comprehensive suite including Service Cloud, Marketing Cloud, Commerce Cloud, MuleSoft for data integration, and the Salesforce Platform. Its Customer 360 platform unifies customer data across systems, apps, and devices to help organizations sell, service, market, and conduct commerce more effectively.

Samuel Ackah-Yensu

Investor

Adrianna Alterman

Principal

Ken Asada

Partner

Jess Bartos

Investor

Marc Benioff

Co-Founder, Co-CEO and Chairman

Arundhati Bhattacharya

Chairperson and CEO

Kevin Chen

Investor

Robert DeSisto

SVP, GM B2B and B2C Commerce

Olivia Donatelli

Investor

Paul Drews

Managing Director

Claudine Emeott

Partner

Dan Farber

SVP Strategic Communications

Kartik Gupta

Investor

Kartikeya Gupta

Principal

Takuya Hosomura

Principal

Achyut Jajoo

Senior Vice President and General Manager of Manufacturing and Automotive

Nowi Kallen

Managing Director

David Kellenberger

Principal

Jody Kohner

EVP, Global Enablement

Zak Kokosa

Investor

Rohit Mahna

SVP and General Manager

Sherrick Murdoff

Partner

Fatima Paruk

SVP and Chief Health Officer, Salesforce Health and Life Sciences

Bill Patterson

EVP and GM, CRM Applications

Lauryn Poyser

Investor

Dom Pusateri

Investor

Alexandra Quie

Investor

Laura Rowson

Investor

Katie Schwartz Thiry

Managing Director

John Somorjai

President

Jason Spinell

Partner, Slack Fund

Jim Steele

President, Global Strategic Customers

Emily Zhao

Investor

Past deals in Business Intelligence

Thunder

Venture Round in 2024
Thunder is a management consulting company focused on delivering business value through intelligent frameworks and solutions. The company specializes in assisting leading brands in addressing complex challenges using Salesforce. Additionally, Thunder operates an online data analysis platform that converts data into transformative business outcomes. This platform provides a service cloud for customer support and marketing clouds for digital marketing campaigns, allowing users to leverage data analysis to achieve a competitive advantage.

Sylvera

Venture Round in 2024
Sylvera is a carbon data provider based in London, United Kingdom, established in 2020. The company specializes in developing machine learning-based tools to monitor the performance of carbon offset projects. These tools enable remote tracking of project performance at intervals of up to a week, facilitating the integration of carbon data into both internal and external reporting frameworks. By offering enhanced transparency around carbon offsets, Sylvera aims to assist businesses and governments in reducing reputational risks associated with carbon emissions, ultimately promoting real-world climate action.

Saltbox

Series A in 2024
Founded in 2021, Saltbox is a Salesforce consultancy specializing in transforming the buying process for manufacturers and consumer goods companies. They offer comprehensive services including strategy, design, implementation, and enablement to optimize B2B organizations' purchasing journeys.

Certinia

Private Equity Round in 2024
Certinia offers a comprehensive cloud-based platform that integrates various aspects of service operations. This includes cloud accounting software, billing applications, financial and human capital management, along with supply chain solutions.

Writer

Series C in 2024
Writer is a full-stack generative AI platform that enables organizations to build, deploy, and manage AI-powered writing and content across departments such as operations, products, sales, human resources, and marketing. The platform combines an integrated suite of large language models, graph-based retrieval-augmented generation, AI guardrails, and development tools to create customizable applications for content generation, digital assistants, and data analysis, while ensuring secure and compliant operations and rapid deployment to improve productivity and drive innovation and return on investment.

Melio

Series E in 2024
Melio is a fintech company that specializes in providing small businesses with digital tools to manage their business-to-business payments and receivables. Its platform offers a streamlined accounts payable and receivable dashboard, allowing businesses to transfer and receive payments efficiently. By simplifying the payment workflow, Melio enables small businesses to improve their cash flow and reduce or eliminate late payment costs. This approach enhances oversight and control over finances, allowing businesses to focus more on customer engagement rather than back-office operations. Overall, Melio aims to empower small businesses by minimizing time and costs associated with payment processes.

Zoomin

Acquisition in 2024
Zoomin Software Ltd., established in 2015 and headquartered in Tel Aviv-Yafo, Israel, specializes in transforming underutilized technical product content into a valuable business resource. The company's core product is an intelligent software platform that ingests diverse product content, such as manuals, API documentation, and support articles, and delivers it as a unified source of product answers across various customer touchpoints. These include documentation sites, customer service portals, and online communities. Zoomin's platform also offers detailed analytics and actionable insights, enabling businesses to enhance user engagement and provide swift, accurate product-related information.

AironWorks

Venture Round in 2024
AironWorks specializes in cybersecurity training platforms designed to counter social engineering and targeted attacks. Utilizing Israeli-developed technology, it provides practical training to enhance security levels, enabling businesses to focus on core operations with confidence.

Protect AI

Series B in 2024
Protect AI is a cybersecurity company focusing on safeguarding machine learning (ML) and artificial intelligence (AI) platforms throughout their lifecycle. It offers a modular security platform that integrates runtime threat detection, red teaming tools, and third-party research integration to enable enterprise customers to proactively defend AI applications from evolving threats.

Altana Technologies

Series C in 2024
Altana Technologies is a company that specializes in transforming both public and non-public data into an intelligent, interconnected map of the global supply chain. By utilizing its platform, Altana Atlas, the company enables enterprises, governments, and logistics providers to connect and collaborate, fostering trust and transparency across business networks. The platform offers comprehensive trade data management services by integrating internal and external data, providing clean data sets, and delivering real-time insights related to transactions, ownership, movements, and risks in the global trade network. Through advanced machine learning techniques, Altana Technologies equips organizations across various sectors with the tools to enhance the safety, efficiency, and profitability of trade, contributing to a more resilient, secure, and sustainable approach to globalization.

Xbit

Venture Round in 2024
Xbit is a developer of a shift management system that provides an innovative chatbot service for shop owners. This platform enables businesses to efficiently gather employee availability and create effective shift schedules. By addressing customer issues and needs, Xbit implements tailored solutions that enhance operational efficiency. The company focuses on optimizing business processes, allowing clients to reduce costs while maintaining high service quality through proper personnel allocation.

Spiff

Acquisition in 2023
Spiff Inc. is a developer of a cloud-based sales commission automation software designed to streamline and enhance the management of sales compensation. Founded in 2017 and headquartered in Sandy, Utah, with an additional office in Mountain View, California, Spiff's platform allows organizations to design and modify commission plans, create rules, and manage complex team structures with ease. The software provides sales representatives with personalized dashboards that track their performance against goals, offers detailed commission traces, and generates payroll reports. Utilizing machine learning, Spiff integrates seamlessly with various commission systems, including ERP, payments, and payroll, to minimize errors and ensure accurate data management. The solution is tailored for finance and sales operations, as well as sales and marketing teams, enabling businesses to optimize their commission structures and ultimately drive sales growth.

Thunder

Series A in 2023
Thunder is a management consulting company focused on delivering business value through intelligent frameworks and solutions. The company specializes in assisting leading brands in addressing complex challenges using Salesforce. Additionally, Thunder operates an online data analysis platform that converts data into transformative business outcomes. This platform provides a service cloud for customer support and marketing clouds for digital marketing campaigns, allowing users to leverage data analysis to achieve a competitive advantage.

Protect AI

Series A in 2023
Protect AI is a cybersecurity company focusing on safeguarding machine learning (ML) and artificial intelligence (AI) platforms throughout their lifecycle. It offers a modular security platform that integrates runtime threat detection, red teaming tools, and third-party research integration to enable enterprise customers to proactively defend AI applications from evolving threats.

Sylvera

Series B in 2023
Sylvera is a carbon data provider based in London, United Kingdom, established in 2020. The company specializes in developing machine learning-based tools to monitor the performance of carbon offset projects. These tools enable remote tracking of project performance at intervals of up to a week, facilitating the integration of carbon data into both internal and external reporting frameworks. By offering enhanced transparency around carbon offsets, Sylvera aims to assist businesses and governments in reducing reputational risks associated with carbon emissions, ultimately promoting real-world climate action.

FLUX

Series B in 2023
FLUX Inc. is a company based in Shibuya-ku, Japan, that specializes in developing digital marketing solutions to enhance online business performance. Founded in 2018, FLUX offers a range of products, including the FLUX Header Bidding Solution, which fosters fair competition among advertisers and boosts advertising revenue. Additionally, the company provides FLUX LTV Analytics, a tool that utilizes customer data and advanced statistical methods to predict customer lifetime value. FLUX also features a Digital Experience Platform (DXP) that personalizes and optimizes the digital customer experience through its proprietary digital identification technology, enabling businesses to engage effectively across various digital touchpoints.

Tribble

Pre Seed Round in 2023
Tribble is a technology company that specializes in developing autonomous agents for businesses. These agents integrate with existing systems, learn from company data, and perform actions within the tools already in use. The company's cloud-based platform aims to automate repetitive tasks, streamline business processes, and manage customer relationships, thereby reducing manual effort and enabling clients to focus on core business activities to drive growth and revenue.

Spiff

Series C in 2023
Spiff Inc. is a developer of a cloud-based sales commission automation software designed to streamline and enhance the management of sales compensation. Founded in 2017 and headquartered in Sandy, Utah, with an additional office in Mountain View, California, Spiff's platform allows organizations to design and modify commission plans, create rules, and manage complex team structures with ease. The software provides sales representatives with personalized dashboards that track their performance against goals, offers detailed commission traces, and generates payroll reports. Utilizing machine learning, Spiff integrates seamlessly with various commission systems, including ERP, payments, and payroll, to minimize errors and ensure accurate data management. The solution is tailored for finance and sales operations, as well as sales and marketing teams, enabling businesses to optimize their commission structures and ultimately drive sales growth.

Biztory

Venture Round in 2023
Biztory is a data consultancy firm that specializes in helping organizations access and interpret their data more efficiently. The company provides a range of services, including deployment and support for tools like Tableau, Snowflake, Fivetran, and Salesforce. Biztory focuses on data transformation, analytics, and training, ensuring clients can derive actionable insights to meet their business objectives. As a Tableau Gold reseller, Biztory emphasizes a user-friendly approach to data management and analysis, offering comprehensive digital data strategies that cater to the unique needs of each organization.

Simpplr

Series D in 2023
Simpplr is a provider of an AI-powered employee experience platform that helps organizations deliver personalized, frictionless internal experiences and improve engagement. The platform unifies communication, recognition, collaboration, knowledge sharing, and internal processes within a single digital workplace, enabling employees to search knowledge articles, post questions, collaborate, and access onboarding and support resources. Simpplr is headquartered in Silicon Valley, California, with offices in the United Kingdom, Canada, and India.

NetBox Labs

Series A in 2023
NetBox Labs simplifies complex network management for operators through its open and composable products. Its flagship offering, NetBox Cloud, provides an enterprise-grade SaaS version of the open-source NetBox.

Baseconnect

Series B in 2023
Founded in Kyoto, Japan in 2017, Baseconnect develops and operates BaseconnectList, a corporate sales support database. It offers Musubu, a cloud-based platform utilizing AI to target corporate sales and create company lists for prospective customers, enhancing sales efficiency.

Faros AI

Series A in 2023
Faros AI connects the dots between your engineering data sources – ticketing, source control, CI/CD, and more – giving unprecedented visibility and insight into your engineering processes.

Apromore

Series B in 2022
Apromore is a provider of process mining solutions aimed at enhancing organizational efficiency and effectiveness. The platform enables business teams to visualize, analyze, and improve existing processes by utilizing data from various enterprise systems. Apromore's technology is built on an open-source foundation and incorporates AI-driven capabilities, facilitating a user-friendly experience with a wide range of data connections. This allows organizations to identify inefficiencies, friction points, and compliance violations within their processes. By leveraging advanced data science techniques in a no-code environment, Apromore empowers teams to make informed decisions and achieve operational excellence, ultimately leading to improved customer experiences and better risk management.

Alation

Series E in 2022
Alation is a Redwood City, California-based provider of enterprise data intelligence platforms. Its flagship platform combines AI-driven data search and discovery with data governance, data stewardship, analytics, and digital transformation capabilities, along with privacy, risk, and compliance solutions. The platform supports metadata management and collaboration by linking data sources, usage, and lineage to guide self-service analytics and governance. By integrating machine learning with human insight, Alation helps organizations find the right data, understand its provenance, and govern its use, enabling faster, evidence-based decision making across teams.

Sequence

Seed Round in 2022
Sequence is focused on creating an innovative financial operations stack specifically for B2B companies. The company develops financial software that simplifies operational processes by offering APIs and tools designed to enhance pricing, billing, and related services. By leveraging data and analytics, Sequence enables businesses to implement dynamic billing and collections systems that adapt to changing market demands. This approach supports companies as they scale from initial funding stages to public offerings, allowing operators to build, iterate, and expand into new markets and product verticals. Additionally, Sequence provides real-time insights into business performance, facilitating informed decision-making.

Uptima

Venture Round in 2022
Uptima is a consulting firm focused on helping businesses identify and generate revenue. The company provides a range of services, including advisory services, change management, managed services, data integration, Salesforce billing, manufacturing cloud solutions, and DocuSign contract lifecycle management and e-signature. By offering these services, Uptima enables companies to optimize their operations, enhance service delivery, and improve profitability.

Thunder

Venture Round in 2022
Thunder is a management consulting company focused on delivering business value through intelligent frameworks and solutions. The company specializes in assisting leading brands in addressing complex challenges using Salesforce. Additionally, Thunder operates an online data analysis platform that converts data into transformative business outcomes. This platform provides a service cloud for customer support and marketing clouds for digital marketing campaigns, allowing users to leverage data analysis to achieve a competitive advantage.

Genesis Global

Venture Round in 2022
Genesis Global Technology Limited specializes in developing custom software and solutions tailored for the capital markets. Founded in 2015 and headquartered in London, with an additional office in New York, the company provides a range of platforms designed to enhance trading and operational efficiency. Its offerings include an automated quoting system for managing requests for quotes, an order execution management system, and a trade allocation manager that facilitates various trading processes. Additionally, Genesis Global offers tools for data management and reconciliation, such as a short/long code manager and a matcher. The company is led by a team of industry veterans with substantial experience in trading technologies across multiple asset classes, aiming to deliver innovative solutions that align with the evolving needs of clients in the financial sector.

Balance

Series B in 2022
Balance provides a digital payments platform for B2B online purchasing, aiming to simplify the experience for both buyers and vendors. Founded in 2019 by Bar Geron and Yoni Shuster, it is headquartered in Tel Aviv, Israel. The B2B checkout platform processes online payments and employs a machine learning engine for real-time authentication and financial risk assessment, offering flexibility for businesses to pay on their own terms.

Monte Carlo

Series D in 2022
Founded in 2019 by Barr Moses and Lior Gavish, Monte Carlo is a software company based in San Francisco. It helps organizations enhance trust in their data by eliminating and preventing data downtime through its digital data reliability platform. The platform monitors and alerts for missing or inaccurate data, empowering stronger data teams and delivering reliable insights that drive true business value.

LinearB

Series B in 2022
LinearB is a leading provider of Software Engineering Intelligence (SEI) platforms, aimed at enhancing productivity and performance for engineering teams within modern enterprises. Established in 2018 and headquartered in Los Angeles, California, the company serves over 3,000 engineering leaders globally. LinearB's platform offers a suite of features that include workforce training analysis, organizational benchmarking, and priority-ranked improvement recommendations, all designed to leverage objective, data-driven insights. This enables organizations to enhance developer experience, optimize project delivery, and implement effective workflow automations. By translating engineering data into actionable insights, LinearB facilitates scalable and resilient operations while ensuring visibility into the business impact of engineering efforts.

Theta Lake

Series B in 2022
Theta Lake develops an AI-based compliance application for video, audio, and unified digital communications. Its platform integrates with popular collaboration tools like Zoom, Microsoft Teams, Slack, and others to detect compliance risks in real-time.

Faros AI

Seed Round in 2022
Faros AI connects the dots between your engineering data sources – ticketing, source control, CI/CD, and more – giving unprecedented visibility and insight into your engineering processes.

Traction on Demand

Acquisition in 2022
Traction on Demand is North America's largest dedicated Salesforce consulting and application development firm, recognized for delivering innovative cloud technology solutions across various sectors, including financial services, education, manufacturing, and healthcare. As a Salesforce Platinum Consulting Partner and Salesforce.org Premium Partner, the company has successfully completed over 6,000 projects, providing strategy, technology integration, and data analytics services. Traction on Demand caters to both prominent brands and non-profit organizations, helping them enhance their operations through technology. The firm has earned accolades for its rapid growth and effective management, becoming one of Canada’s first 100 certified B Corporations. Additionally, Traction on Demand has consistently ranked as a top workplace in Canada since 2014, achieving the number one spot in 2019.

Genesis Global

Series C in 2022
Genesis Global Technology Limited specializes in developing custom software and solutions tailored for the capital markets. Founded in 2015 and headquartered in London, with an additional office in New York, the company provides a range of platforms designed to enhance trading and operational efficiency. Its offerings include an automated quoting system for managing requests for quotes, an order execution management system, and a trade allocation manager that facilitates various trading processes. Additionally, Genesis Global offers tools for data management and reconciliation, such as a short/long code manager and a matcher. The company is led by a team of industry veterans with substantial experience in trading technologies across multiple asset classes, aiming to deliver innovative solutions that align with the evolving needs of clients in the financial sector.

Databook

Series B in 2022
Databook is a technology company that builds a customer intelligence platform for enterprise sales teams. Its award‑winning solution combines licensed data, patented algorithms and domain expertise to help sales organizations identify high‑value accounts, prioritize key buyers, and tailor messaging that resonates with buyer pain points. The platform delivers customized recommendations and content that enable teams to align solutions with customer needs, resulting in larger deals and faster sales cycles. Clients such as Salesforce, Microsoft and Databricks report significant improvements in deal size and cycle time after adopting Databook.

Sylvera

Series A in 2022
Sylvera is a carbon data provider based in London, United Kingdom, established in 2020. The company specializes in developing machine learning-based tools to monitor the performance of carbon offset projects. These tools enable remote tracking of project performance at intervals of up to a week, facilitating the integration of carbon data into both internal and external reporting frameworks. By offering enhanced transparency around carbon offsets, Sylvera aims to assist businesses and governments in reducing reputational risks associated with carbon emissions, ultimately promoting real-world climate action.

Highspot

Series F in 2022
Highspot is a cloud-based sales enablement platform that helps organizations improve customer engagement and drive revenue. The platform combines intelligent content management, training and coaching, contextual guidance, and engagement analytics to optimize pitches and content. It supports unified sales enablement with features such as semantic search, content recommendations, and CRM integration, along with the creation of sales playbooks and portals for marketing and sales teams. It enables targeting by role, profile, and industry, and provides real-time alerts on how customers interact with content to inform guidance and coaching. Founded in 2012, Highspot is headquartered in Seattle, with an additional office in London.

Airbyte

Series B in 2021
Airbyte is an open-source data integration platform that automates the movement of data from applications, APIs, and databases into data warehouses. It offers a library of pre-built connectors and allows custom connector development, enabling organizations to build end-to-end data pipelines quickly. The platform supports integration with over a thousand data sources and processes large volumes of data daily, helping businesses consolidate data for analytics and reporting. It is designed to be developer-friendly and scalable, facilitating real-time data synchronization and ensuring data consistency across systems.

Genesys

Private Equity Round in 2021
Genesys provides enterprise and customer engagement software and cloud platforms that help organizations deliver proactive, predictive, and hyper-personalized experiences across marketing, sales, and service channels. By integrating digital channels, AI, automation, and workforce management, the company enables omnichannel interactions and back-office modernization to improve employee productivity and engagement while accelerating revenue velocity. The platform supports organizations in industries such as retail, financial services, government, and healthcare, aiming to deepen customer connections, build trust, and foster loyalty through consistent, tailored experiences.

Klue

Series B in 2021
Klue is a B2B SaaS company that specializes in market and competitive intelligence, founded in 2015 by Jason Smith and Sarathy Naicker, and is based in Vancouver, Canada. The company offers a competitive enablement platform that assists sales and revenue teams in utilizing competitive intelligence to enhance their business outcomes. Klue's platform aggregates and organizes intelligence from various internal and external sources, providing actionable insights that help organizations navigate competitive environments effectively. By leveraging this curated intelligence, businesses can make informed decisions and improve their competitive positioning in the market.

Calixa

Series A in 2021
Calixa is a developer of a customer management platform that consolidates customer data and tools into a single, user-friendly product. The platform integrates with various third-party services, such as Stripe, Zendesk, Intercom, and Sendgrid, allowing teams to access and manage all customer-related information in one interface. By replacing a fragmented collection of tools and processes, Calixa streamlines customer management tasks, enabling users to understand their customers better, track segments, automate alerts, and take immediate action. This comprehensive solution aims to enhance efficiency and improve customer interactions for businesses.

Crossbeam

Series C in 2021
Crossbeam, Inc. is a Philadelphia-based company that offers a software-as-a-service (SaaS) platform designed to facilitate collaborative data sharing among businesses. Founded in 2018, Crossbeam enables companies to identify overlapping customers and prospects with their partners, thereby enhancing partnership opportunities. The platform provides businesses with tools to connect data, create targeted populations, and analyze shared customer insights effectively. With its focus on ecosystem-led growth, Crossbeam serves over 19,000 companies, helping them attract, convert, and nurture customer relationships through their partner networks. The platform also ensures that data remains current and secure, allowing companies to close deals, improve product offerings, and assess their performance comprehensively.

Thunder

Venture Round in 2021
Thunder is a management consulting company focused on delivering business value through intelligent frameworks and solutions. The company specializes in assisting leading brands in addressing complex challenges using Salesforce. Additionally, Thunder operates an online data analysis platform that converts data into transformative business outcomes. This platform provides a service cloud for customer support and marketing clouds for digital marketing campaigns, allowing users to leverage data analysis to achieve a competitive advantage.

Tact.ai

Venture Round in 2021
Tact.ai is an enterprise AI company that develops a conversational AI platform, Tact.ai, enabling connectivity between applications and devices for sales teams. The platform includes AI Sales Assistance, which uses chat and voice to automate administrative tasks, and Intelligent Workspace, a seller-controlled workspace for coordinating deal teams, partners, and customers. It enhances sales workflows by connecting data with email, calendar, and social channels through natural text, touch, and voice interactions. The company serves technology, sales, and life sciences customers, including Fortune 500 companies, across the United States, Europe, and India. Founded in 2011 and headquartered in Silicon Valley, it is backed by venture firms such as Microsoft M12, Salesforce Ventures, Novartis, Lilly, and McKesson Ventures.

Melio

Series D in 2021
Melio is a fintech company that specializes in providing small businesses with digital tools to manage their business-to-business payments and receivables. Its platform offers a streamlined accounts payable and receivable dashboard, allowing businesses to transfer and receive payments efficiently. By simplifying the payment workflow, Melio enables small businesses to improve their cash flow and reduce or eliminate late payment costs. This approach enhances oversight and control over finances, allowing businesses to focus more on customer engagement rather than back-office operations. Overall, Melio aims to empower small businesses by minimizing time and costs associated with payment processes.

Leala

Seed Round in 2021
Leala is a Tokyo-based company that specializes in cloud-based applications designed for law firms and legal professionals. Its platform automates routine tasks by centralizing essential information such as client details, case files, contracts, billing, and correspondence history. Additionally, Leala's system offers features for schedule and task management, along with capabilities for data extraction, aggregation, analysis, and strategic planning. This comprehensive approach enhances work efficiency and quality for legal practitioners while optimizing overall management processes.

Monte Carlo

Series C in 2021
Founded in 2019 by Barr Moses and Lior Gavish, Monte Carlo is a software company based in San Francisco. It helps organizations enhance trust in their data by eliminating and preventing data downtime through its digital data reliability platform. The platform monitors and alerts for missing or inaccurate data, empowering stronger data teams and delivering reliable insights that drive true business value.

Yellow.ai

Series C in 2021
Yellow.ai is a global leader in enterprise-grade conversational AI, empowering businesses to engage customers at scale. Trusted by over 1000 enterprises across 85 countries, including prominent brands like Domino's, Sephora, and Hyundai, Yellow.ai's platform delivers human-like interactions through dynamic AI agents. It facilitates seamless customer engagement across various channels such as web, app, voice assistants, IVR, and email. Recognized by leading industry analysts, the company has raised over $102M from top-tier investors and operates in six countries.

Simpplr

Series C in 2021
Simpplr is a provider of an AI-powered employee experience platform that helps organizations deliver personalized, frictionless internal experiences and improve engagement. The platform unifies communication, recognition, collaboration, knowledge sharing, and internal processes within a single digital workplace, enabling employees to search knowledge articles, post questions, collaborate, and access onboarding and support resources. Simpplr is headquartered in Silicon Valley, California, with offices in the United Kingdom, Canada, and India.

Gong

Series E in 2021
Gong.io, Inc. develops and markets a sales conversation intelligence platform designed to enhance the performance of remote sales teams. The platform captures, analyzes, and delivers insights from customer interactions, providing valuable deal and people intelligence. Its Revenue Intelligence solution supports various applications, including sales improvement, training, onboarding, strategy, engagement, enablement, and conversation analysis. The cloud-based platform employs artificial intelligence to automatically record and transcribe sales conversations, integrating results from audio sources and web-conferencing tools with customer relationship management systems. This functionality enables organizations to save time, improve win rates, enhance strategic decision-making, and ultimately drive revenue growth. Founded in 2015, Gong.io is headquartered in San Francisco, California, with an additional office in Ramat Gan, Israel.

Alation

Series D in 2021
Alation is a Redwood City, California-based provider of enterprise data intelligence platforms. Its flagship platform combines AI-driven data search and discovery with data governance, data stewardship, analytics, and digital transformation capabilities, along with privacy, risk, and compliance solutions. The platform supports metadata management and collaboration by linking data sources, usage, and lineage to guide self-service analytics and governance. By integrating machine learning with human insight, Alation helps organizations find the right data, understand its provenance, and govern its use, enabling faster, evidence-based decision making across teams.

Spiff

Series B in 2021
Spiff Inc. is a developer of a cloud-based sales commission automation software designed to streamline and enhance the management of sales compensation. Founded in 2017 and headquartered in Sandy, Utah, with an additional office in Mountain View, California, Spiff's platform allows organizations to design and modify commission plans, create rules, and manage complex team structures with ease. The software provides sales representatives with personalized dashboards that track their performance against goals, offers detailed commission traces, and generates payroll reports. Utilizing machine learning, Spiff integrates seamlessly with various commission systems, including ERP, payments, and payroll, to minimize errors and ensure accurate data management. The solution is tailored for finance and sales operations, as well as sales and marketing teams, enabling businesses to optimize their commission structures and ultimately drive sales growth.

Salto

Series B in 2021
Founded in 2019 by veteran entrepreneurs, Salto specializes in streamlining business application configuration. Its innovative solution automatically extracts configurations from various applications like Salesforce and NetSuite, translating them into a collaborative, version-control-friendly language called NaCl. This enables easy testing, tracking, and rollback of configuration changes across multiple platforms.

Databook

Series A in 2021
Databook is a technology company that builds a customer intelligence platform for enterprise sales teams. Its award‑winning solution combines licensed data, patented algorithms and domain expertise to help sales organizations identify high‑value accounts, prioritize key buyers, and tailor messaging that resonates with buyer pain points. The platform delivers customized recommendations and content that enable teams to align solutions with customer needs, resulting in larger deals and faster sales cycles. Clients such as Salesforce, Microsoft and Databricks report significant improvements in deal size and cycle time after adopting Databook.

Studist

Seed Round in 2021
Studist develops the Teachme Biz platform, enabling businesses to create and share standard operating procedure manuals using images and videos. Its mission is to minimize information loss during transmission within companies.

Zoomin

Series C in 2021
Zoomin Software Ltd., established in 2015 and headquartered in Tel Aviv-Yafo, Israel, specializes in transforming underutilized technical product content into a valuable business resource. The company's core product is an intelligent software platform that ingests diverse product content, such as manuals, API documentation, and support articles, and delivers it as a unified source of product answers across various customer touchpoints. These include documentation sites, customer service portals, and online communities. Zoomin's platform also offers detailed analytics and actionable insights, enabling businesses to enhance user engagement and provide swift, accurate product-related information.

Genesis Global

Series B in 2021
Genesis Global Technology Limited specializes in developing custom software and solutions tailored for the capital markets. Founded in 2015 and headquartered in London, with an additional office in New York, the company provides a range of platforms designed to enhance trading and operational efficiency. Its offerings include an automated quoting system for managing requests for quotes, an order execution management system, and a trade allocation manager that facilitates various trading processes. Additionally, Genesis Global offers tools for data management and reconciliation, such as a short/long code manager and a matcher. The company is led by a team of industry veterans with substantial experience in trading technologies across multiple asset classes, aiming to deliver innovative solutions that align with the evolving needs of clients in the financial sector.

Highspot

Series E in 2021
Highspot is a cloud-based sales enablement platform that helps organizations improve customer engagement and drive revenue. The platform combines intelligent content management, training and coaching, contextual guidance, and engagement analytics to optimize pitches and content. It supports unified sales enablement with features such as semantic search, content recommendations, and CRM integration, along with the creation of sales playbooks and portals for marketing and sales teams. It enables targeting by role, profile, and industry, and provides real-time alerts on how customers interact with content to inform guidance and coaching. Founded in 2012, Highspot is headquartered in Seattle, with an additional office in London.

Melio

Series C in 2021
Melio is a fintech company that specializes in providing small businesses with digital tools to manage their business-to-business payments and receivables. Its platform offers a streamlined accounts payable and receivable dashboard, allowing businesses to transfer and receive payments efficiently. By simplifying the payment workflow, Melio enables small businesses to improve their cash flow and reduce or eliminate late payment costs. This approach enhances oversight and control over finances, allowing businesses to focus more on customer engagement rather than back-office operations. Overall, Melio aims to empower small businesses by minimizing time and costs associated with payment processes.

Xbit

Series A in 2020
Xbit is a developer of a shift management system that provides an innovative chatbot service for shop owners. This platform enables businesses to efficiently gather employee availability and create effective shift schedules. By addressing customer issues and needs, Xbit implements tailored solutions that enhance operational efficiency. The company focuses on optimizing business processes, allowing clients to reduce costs while maintaining high service quality through proper personnel allocation.

Zoomin

Series B in 2020
Zoomin Software Ltd., established in 2015 and headquartered in Tel Aviv-Yafo, Israel, specializes in transforming underutilized technical product content into a valuable business resource. The company's core product is an intelligent software platform that ingests diverse product content, such as manuals, API documentation, and support articles, and delivers it as a unified source of product answers across various customer touchpoints. These include documentation sites, customer service portals, and online communities. Zoomin's platform also offers detailed analytics and actionable insights, enabling businesses to enhance user engagement and provide swift, accurate product-related information.

Acumen Solutions

Acquisition in 2020
Acumen Solutions is a global cloud consultancy that specializes in strategic consulting and innovative solutions aimed at enhancing business performance for its clients. The firm provides expertise in areas such as customer relationship management, business intelligence, enterprise resource planning, and enterprise transformation. With a focus on driving revenue growth and strengthening customer relationships, Acumen Solutions collaborates with Fortune 500 companies to develop tailored strategies that address complex challenges beyond technological fixes. Additionally, the company serves the public sector by streamlining operations and boosting productivity. Committed to social responsibility, Acumen Solutions also engages in initiatives that create sustainable impact within communities.

Salto

Series A in 2020
Founded in 2019 by veteran entrepreneurs, Salto specializes in streamlining business application configuration. Its innovative solution automatically extracts configurations from various applications like Salesforce and NetSuite, translating them into a collaborative, version-control-friendly language called NaCl. This enables easy testing, tracking, and rollback of configuration changes across multiple platforms.

Qatalog

Series A in 2020
Qatalog develops a virtual workspace that integrates disparate SaaS tools, allowing users to search across platforms, share updates, manage processes, and track goals. Incorporated in 2019, it is headquartered in London.

Xbit

Venture Round in 2020
Xbit is a developer of a shift management system that provides an innovative chatbot service for shop owners. This platform enables businesses to efficiently gather employee availability and create effective shift schedules. By addressing customer issues and needs, Xbit implements tailored solutions that enhance operational efficiency. The company focuses on optimizing business processes, allowing clients to reduce costs while maintaining high service quality through proper personnel allocation.

Xica

Series D in 2020
Founded in Tokyo, Japan in 2012, Xica specializes in applied data science. It offers MAGELLAN, Japan's leading Marketing Mix Modeling tool, supporting over 200 major brands. The company automates, visualizes, and optimizes both offline and online marketing effectiveness.

Mobify

Acquisition in 2020
Mobify Research and Development, Inc. is a mobile customer engagement platform that enhances and manages relationships between retailers and their connected customers. Founded in 2007 and headquartered in Vancouver, Canada, with additional offices in Chicago and Reading, Mobify specializes in Progressive Web Apps, enabling brands to improve conversion rates on mobile devices. The platform offers a suite of solutions, including tools for personalizing customer engagement through big data, managing mobile interactions from a centralized location, and optimizing app performance for developers. Prominent global brands such as Lancôme and Carnival Cruise Line utilize Mobify's services to foster customer loyalty and drive revenue growth. As a subsidiary of salesforce.com, Mobify continues to support retailers in meeting evolving customer expectations and maintaining a competitive advantage in the market.

Gong

Series D in 2020
Gong.io, Inc. develops and markets a sales conversation intelligence platform designed to enhance the performance of remote sales teams. The platform captures, analyzes, and delivers insights from customer interactions, providing valuable deal and people intelligence. Its Revenue Intelligence solution supports various applications, including sales improvement, training, onboarding, strategy, engagement, enablement, and conversation analysis. The cloud-based platform employs artificial intelligence to automatically record and transcribe sales conversations, integrating results from audio sources and web-conferencing tools with customer relationship management systems. This functionality enables organizations to save time, improve win rates, enhance strategic decision-making, and ultimately drive revenue growth. Founded in 2015, Gong.io is headquartered in San Francisco, California, with an additional office in Ramat Gan, Israel.

Cogito

Debt Financing in 2020
Cogito enhances emotional intelligence in phone professionals via AI-powered behavioral science. Its software analyzes voice signals during calls, providing real-time coaching for agents and measuring customer experience.

Simpplr

Series B in 2020
Simpplr is a provider of an AI-powered employee experience platform that helps organizations deliver personalized, frictionless internal experiences and improve engagement. The platform unifies communication, recognition, collaboration, knowledge sharing, and internal processes within a single digital workplace, enabling employees to search knowledge articles, post questions, collaborate, and access onboarding and support resources. Simpplr is headquartered in Silicon Valley, California, with offices in the United Kingdom, Canada, and India.

Crossbeam

Series B in 2020
Crossbeam, Inc. is a Philadelphia-based company that offers a software-as-a-service (SaaS) platform designed to facilitate collaborative data sharing among businesses. Founded in 2018, Crossbeam enables companies to identify overlapping customers and prospects with their partners, thereby enhancing partnership opportunities. The platform provides businesses with tools to connect data, create targeted populations, and analyze shared customer insights effectively. With its focus on ecosystem-led growth, Crossbeam serves over 19,000 companies, helping them attract, convert, and nurture customer relationships through their partner networks. The platform also ensures that data remains current and secure, allowing companies to close deals, improve product offerings, and assess their performance comprehensively.

Hearsay Systems

Venture Round in 2020
Hearsay Systems, Inc. is a technology company that specializes in digital communication solutions for the financial services industry. Founded in 2009 and headquartered in San Francisco, California, with additional offices in cities such as New York and London, the company develops a client engagement platform aimed at assisting financial advisors in enhancing their business relationships. Hearsay's offerings include Hearsay Social, which automates social selling; Hearsay Sites for local website management; Hearsay Relate for SMS supervision; and the Hearsay Platform that connects various advisor engagement tools. The platform processes and prioritizes data from multiple digital channels, providing actionable insights that guide advisors in client interactions. Hearsay Systems serves a diverse range of sectors, including asset management, insurance, and wealth management, and also offers training, support, and compliance advisory services to its clients.

Nextview

Venture Round in 2020
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Coastal Cloud

Venture Round in 2020
Coastal Cloud LLC is an information technology consulting firm headquartered in Palm Coast, Florida, with additional offices in Louisville, Kentucky, and Denver, Colorado. Founded in 2012, the company specializes in providing consulting, implementation, and managed services across various industries, including healthcare, public sector, manufacturing, nonprofit, education, telecommunications, high technology, and financial services. Coastal Cloud is recognized as the only platinum Salesforce consulting partner based in Florida, leveraging its expertise in Force.com and Salesforce.org to help clients transition from outdated systems to more flexible and cost-effective solutions. The firm offers a comprehensive range of services, including strategy and design, development, integration, migration, user training, and ongoing support. Coastal Cloud also has strategic partnerships with leading technology providers such as Salesforce, Tableau, Formstack, Nintex, and Avalara, enabling it to deliver tailored solutions that enhance enterprise operations and improve overall client effectiveness through cloud computing technologies.

A5

Private Equity Round in 2020
Founded in 2004, A5 is a full-service solutions provider specializing in digital transformation for businesses. The company assists organizations in enhancing efficiency, productivity, and revenue through a structured approach known as the A5 process. This method identifies challenges within a brand, diagnoses issues, and implements tailored solutions, while also providing ongoing progress reporting to ensure long-term success. A5 offers a range of consulting services focused on critical areas such as the campaign-to-cash process and customer experience. Their expertise includes the implementation and support of various software systems, including configure-price-quote, sales force automation, sales performance management, master data management, and enterprise resource planning. By leveraging advanced digital technologies, A5 enables businesses to streamline operations and drive revenue growth.

Process Street

Series A in 2020
Founded in 2014, Process Street is a San Francisco-based SaaS platform enabling non-technical teams to create, automate, track, and optimize human-centric processes without coding. Its key features include workflow automation, real-time compliance monitoring, centralized documentation, and AI-powered task oversight.

Snowflake

Series G in 2020
Snowflake is a cloud-based data platform that enables businesses to consolidate and analyze data from various sources, build data-driven applications, and share insights securely. Its platform offers the flexibility of big data platforms and the cost-effectiveness of cloud solutions.

Kyruus

Series D in 2020
Kyruus, Inc. is a Boston-based company that develops web-based software solutions aimed at optimizing physician networks for hospitals, health systems, and life science companies. Founded in 2010, Kyruus offers a suite of analytically driven products designed to enhance provider search and scheduling, ensuring that patients are matched with the most suitable healthcare providers. Key offerings include Kyruus Passport, which allows physicians to track their activity and productivity, and Kyruus Profiles, which enables administrators to analyze physician performance metrics. Additionally, the company provides Kyruus MDSeekyr, a platform for identifying high-value providers, and Kyruus Insight Reports, which help executives evaluate network activity and performance trends. By leveraging a proprietary provider data management platform, Kyruus enhances patient engagement and aligns provider supply with patient demand, ultimately improving the overall healthcare experience. Kyruus also maintains offices in San Francisco and New York.

Highspot

Series D in 2019
Highspot is a cloud-based sales enablement platform that helps organizations improve customer engagement and drive revenue. The platform combines intelligent content management, training and coaching, contextual guidance, and engagement analytics to optimize pitches and content. It supports unified sales enablement with features such as semantic search, content recommendations, and CRM integration, along with the creation of sales playbooks and portals for marketing and sales teams. It enables targeting by role, profile, and industry, and provides real-time alerts on how customers interact with content to inform guidance and coaching. Founded in 2012, Highspot is headquartered in Seattle, with an additional office in London.

WhiteSky Labs

Venture Round in 2019
WhiteSky Labs, established in 2009 and based in Sydney, Australia, is an IT company specializing in cloud-based business solutions. It offers a suite of off-the-shelf products, including an eBook Publishing System (SkyVUE), an eCampaign System (SkyBUZZ), a member management system (SkySMILE), an asset lease management system (SkyTRAK), a digital asset management solution (SkyDAM), and a learning management system (SkyTEACH). Additionally, WhiteSky Labs provides custom development services such as mobile app and website development, Mulesoft integration, and software development. The company serves various industries, including automotive, health and fitness, infrastructure, and real estate, helping clients centralize their business operations, sales, marketing, customer service, staff training, and asset management.

Minit

Series A in 2019
Minit is a technology company specializing in process intelligence software that aids organizations in analyzing, monitoring, and enhancing their internal processes. By automating the analysis of business workflows, Minit's software enables users to discover process bottlenecks, identify improvement opportunities, and conduct financial and business hours-aware analyses. This results in significant efficiency improvements, potentially reaching up to 30%, which can translate into substantial cost savings for businesses. Minit's client base is global, with a strong presence in Europe and an expanding footprint worldwide. The company, a spinoff from GRADIENT ECM, aims to make complex processes transparent and provide actionable insights across various industry sectors. Minit has garnered recognition for its innovative solutions, receiving multiple awards, including the BPM Next Innovation Award and the BPM Hot Vendor designation. Through its technology, Minit empowers organizations to enhance productivity and uncover cost-saving opportunities in their operations.

Tenfold

Series C in 2019
Tenfold enhances customer interactions by integrating real-time customer data into conversations via its intelligent desktop agent. This enables businesses to improve customer engagement across voice channels, leveraging the power of voice and intelligence of CRM.

Traction on Demand

Private Equity Round in 2019
Traction on Demand is North America's largest dedicated Salesforce consulting and application development firm, recognized for delivering innovative cloud technology solutions across various sectors, including financial services, education, manufacturing, and healthcare. As a Salesforce Platinum Consulting Partner and Salesforce.org Premium Partner, the company has successfully completed over 6,000 projects, providing strategy, technology integration, and data analytics services. Traction on Demand caters to both prominent brands and non-profit organizations, helping them enhance their operations through technology. The firm has earned accolades for its rapid growth and effective management, becoming one of Canada’s first 100 certified B Corporations. Additionally, Traction on Demand has consistently ranked as a top workplace in Canada since 2014, achieving the number one spot in 2019.

Akeneo

Series C in 2019
Akeneo is a global leader in Product Experience Management (PXM) solutions, specializing in enhancing product information management (PIM) for merchants and brands. The company provides a platform that centralizes and harmonizes marketing and technical information for product listings, enabling retailers to deliver consistent and enriched experiences across various sales channels, including eCommerce, mobile, print, and retail points of sale. Akeneo's solutions improve the quality and accuracy of product data while simplifying the management of product catalogs. By offering validation workflows and data quality insights, Akeneo helps brands create meaningful connections with their customers.

Cogito

Series C in 2019
Cogito enhances emotional intelligence in phone professionals via AI-powered behavioral science. Its software analyzes voice signals during calls, providing real-time coaching for agents and measuring customer experience.

Crossbeam

Series A in 2019
Crossbeam, Inc. is a Philadelphia-based company that offers a software-as-a-service (SaaS) platform designed to facilitate collaborative data sharing among businesses. Founded in 2018, Crossbeam enables companies to identify overlapping customers and prospects with their partners, thereby enhancing partnership opportunities. The platform provides businesses with tools to connect data, create targeted populations, and analyze shared customer insights effectively. With its focus on ecosystem-led growth, Crossbeam serves over 19,000 companies, helping them attract, convert, and nurture customer relationships through their partner networks. The platform also ensures that data remains current and secure, allowing companies to close deals, improve product offerings, and assess their performance comprehensively.

Tableau Software

Acquisition in 2019
Tableau Software empowers individuals and organizations to see and understand their data. It develops analytics and visualization software, offering an intuitive platform for customers to visualize and analyze data, predominantly delivered as an on-premises solution.

Simpplr

Series B in 2019
Simpplr is a provider of an AI-powered employee experience platform that helps organizations deliver personalized, frictionless internal experiences and improve engagement. The platform unifies communication, recognition, collaboration, knowledge sharing, and internal processes within a single digital workplace, enabling employees to search knowledge articles, post questions, collaborate, and access onboarding and support resources. Simpplr is headquartered in Silicon Valley, California, with offices in the United Kingdom, Canada, and India.

Highspot

Series D in 2019
Highspot is a cloud-based sales enablement platform that helps organizations improve customer engagement and drive revenue. The platform combines intelligent content management, training and coaching, contextual guidance, and engagement analytics to optimize pitches and content. It supports unified sales enablement with features such as semantic search, content recommendations, and CRM integration, along with the creation of sales playbooks and portals for marketing and sales teams. It enables targeting by role, profile, and industry, and provides real-time alerts on how customers interact with content to inform guidance and coaching. Founded in 2012, Highspot is headquartered in Seattle, with an additional office in London.

Bonobo AI

Acquisition in 2019
Bonobo AI is a Tel Aviv-based company established in 2017 that specializes in marketing automation and behavioral insights for conversational human-machine interactions. The company's platform centralizes fragmented customer interaction data from various channels and utilizes artificial intelligence to generate actionable insights throughout the customer journey. By analyzing all customer interactions, Bonobo AI enables organizations to understand their customers better, enhancing personalization and driving customer satisfaction and loyalty. The platform empowers clients to improve conversion rates, retention, and upselling opportunities, ultimately fostering stronger customer relationships at scale.

Studist

Venture Round in 2019
Studist develops the Teachme Biz platform, enabling businesses to create and share standard operating procedure manuals using images and videos. Its mission is to minimize information loss during transmission within companies.

MapAnything

Acquisition in 2019
MapAnything, Inc. is a geo-productivity software company that develops solutions designed to enhance productivity and planning for businesses using Salesforce and ServiceNow. Founded in 2006 and based in Charlotte, North Carolina, with additional offices in Atlanta, Sydney, and London, MapAnything offers a suite of applications that include mapping, route planning, and territory management. Its flagship product, MapAnything, provides tools for field productivity, prospecting, and business process automation. The company also offers specialized solutions like MapAnything Live for IoT workflows and vehicle telematics, and MapAnything for ServiceNow, which focuses on IT service and asset management. With a diverse customer base exceeding 1,400 clients across various sectors—including financial services, healthcare, technology, and government—MapAnything is recognized as a Gold Salesforce App Innovation Partner and has received accolades for its innovative location analytics. The company, formerly known as Cloudbilt, Inc., rebranded in 2015 and operates as a subsidiary of Salesforce.

ThousandEyes

Series D in 2019
ThousandEyes, Inc. is a network monitoring software company that focuses on enhancing the performance of applications and network infrastructure. Founded in 2010 and headquartered in San Francisco, California, with an additional office in London, the company provides a cloud platform that delivers comprehensive visibility into user experiences across any network. ThousandEyes enables organizations to visualize network intelligence, analyze real-time performance data, and consolidate previously isolated performance metrics. Its solutions cater to enterprise IT, online operations, and network security, helping businesses improve digital experiences, modernize their enterprise WAN, and facilitate cloud migrations. The platform is utilized by a wide range of prominent global brands, including major corporations and top SaaS companies, making it integral to their operational success. ThousandEyes operates as a subsidiary of Cisco Systems, Inc.

Alation

Series C in 2019
Alation is a Redwood City, California-based provider of enterprise data intelligence platforms. Its flagship platform combines AI-driven data search and discovery with data governance, data stewardship, analytics, and digital transformation capabilities, along with privacy, risk, and compliance solutions. The platform supports metadata management and collaboration by linking data sources, usage, and lineage to guide self-service analytics and governance. By integrating machine learning with human insight, Alation helps organizations find the right data, understand its provenance, and govern its use, enabling faster, evidence-based decision making across teams.

Scout RFP

Series C in 2019
Scout RFP Inc. is a cloud-based sourcing platform that specializes in automating the enterprise buying process for both buyers and suppliers. Founded in 2013 and headquartered in San Francisco, California, the platform facilitates the management of requests for proposals and buying events across various sectors, including engineering, finance, and software development. By streamlining procurement processes, Scout RFP enhances collaboration among stakeholders and suppliers, providing improved visibility and centralized management of projects. The platform equips Chief Procurement Officers with the necessary tools to drive profitability and transform their organizations, ultimately leading to better business outcomes. In December 2019, Scout RFP became a subsidiary of Workday, Inc.

Loop & Tie

Venture Round in 2019
Loop & Tie operates a gift management platform that enhances business engagement through personalized gifting solutions. Instead of sending identical gifts to all recipients, companies can select from a diverse collection of gift options tailored to their budget, allowing recipients to choose what they prefer via a branded online interface. This platform streamlines the gifting process and provides valuable engagement insights through an analytics dashboard that tracks recipient selections, thank you notes, and budget metrics. Additionally, businesses can customize gift collections with their own products and experiences, benefiting from Loop & Tie's capabilities in logistics and fulfillment for on-demand storage and shipping. Overall, Loop & Tie aids companies in fostering lasting relationships with customers while optimizing their gifting strategies.

Akeneo

Corporate Round in 2018
Akeneo is a global leader in Product Experience Management (PXM) solutions, specializing in enhancing product information management (PIM) for merchants and brands. The company provides a platform that centralizes and harmonizes marketing and technical information for product listings, enabling retailers to deliver consistent and enriched experiences across various sales channels, including eCommerce, mobile, print, and retail points of sale. Akeneo's solutions improve the quality and accuracy of product data while simplifying the management of product catalogs. By offering validation workflows and data quality insights, Akeneo helps brands create meaningful connections with their customers.

Tenfold

Series B in 2018
Tenfold enhances customer interactions by integrating real-time customer data into conversations via its intelligent desktop agent. This enables businesses to improve customer engagement across voice channels, leveraging the power of voice and intelligence of CRM.
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