Rackspace Technology

HelpSocial, Inc. is a company founded in 2014 and based in San Antonio, Texas, that specializes in developing a social platform tailored for customer support. The platform integrates information from various business channels to provide immediate context for social media interactions. It facilitates the use of digital communication tools, such as social media and messaging apps, within customer service environments. HelpSocial's unique offering includes an API that enables businesses to monitor social networks and connect their teams, enhancing their social customer service capabilities. The platform also incorporates artificial intelligence and machine learning, allowing AI bots to remember customer interactions and understand the broader context of their comments. This functionality reduces training time for creating conversational responses and supports companies in adopting automated service solutions.

SharePoint911, founded in 2004 by Microsoft MVP Shane Young, specializes in SharePoint consulting, management, and training services. Drawing on Young's extensive experience in systems administration and consulting, the company adopts a focused approach to assist clients with SharePoint-related issues. By emphasizing small consulting engagements, SharePoint911 aims to provide quick and efficient solutions tailored to the needs of its clients.

Slicehost is an information technology hosting company that offers web development services. Slicehost is acquired by Rackspace. Slicehost was founded in June 2006 and is based in St. Louis, Missouri.