PeakSpan Capital

Zingle, a Medallia company (MDLA), is a software solution that helps businesses communicate with customers via texting and other mobile messaging channels. Zingle allows businesses to engage, support, and respond to customers in the new mobile messaging era. Zingle’s cloud-based platform works on any device and provides all the software tools to deliver an instant, actionable, and seamless customer service experience. By combining the immediacy of chat with the flexibility of mobile, Zingle is enabling businesses to provide the "instant gratification" service that their customers increasingly expect across a number of industries. Zingle pioneered the business messaging space in 2009 by being the first to offer business texting on its patented platform. Today over 2,000 businesses use Zingle, including Hyatt, Whole Foods, Marriott, and ZipCar. Zingle is the only company to offer simple yet powerful technology like messaging workflow, analytics, integrations, and automation. More info: http://www.zingle.com.

Inference Solutions Inc. is a provider of cloud-based Intelligent Virtual Agent (IVA) platforms, specializing in advanced self-service applications across various communication channels, including voice, chat, and messaging. Founded in 2011 and headquartered in San Francisco, the company offers a code-free solution called Inference Studio, which allows organizations to design and deploy interactive voice response and call-handling systems without technical expertise. Its platform is utilized by over 550 organizations across diverse sectors and is distributed through prominent telecommunications carriers and contact center providers. Inference Solutions is recognized for enabling service providers to enhance their offerings and generate additional revenue through value-added services.

Cordial is a developer of a cross-channel messaging and data platform that empowers marketers to deliver personalized and emotionally intelligent messages to their customers. The platform enables businesses to collect, normalize, and activate real-time data from various sources within their technology stack, allowing for tailored communication that adapts to changing customer signals. By consolidating technology and eliminating data silos, Cordial helps over 200 brands, including 1-800 Contacts, La Quinta, and Revolve, create engaging brand experiences that enhance customer interactions and drive revenue. The platform facilitates real-time messaging based on customer behavior, enabling brands to connect meaningfully with consumers across all digital devices.