Madrona

Ravenna specializes in an AI-driven internal help desk platform, primarily serving IT and operations teams. The platform integrates with Slack, transforming any message into support tickets, automating service requests, and streamlining workflows. It also generates AI-powered knowledge and provides analytics to help teams measure and improve their performance over time.

AnswerIQ Inc. is a Seattle-based company that provides artificial intelligence solutions to enhance customer support efficiency and accuracy while lowering operational costs. Founded in 2017, the company offers a range of services, including Self Assist, which intelligently deflects tickets by understanding their context; a Customer Support AI Chatbot that automates responses and guides users to relevant knowledge articles; and Automated Customer Support Triage, which classifies issues across various systems. Additionally, AnswerIQ's Automated Ticket Response solution allows for automatic replies based on set criteria, while Agent Assist speeds up ticketing processes and integrates seamlessly with existing customer experience management systems. The company also provides Analytics Assessment Tools to identify inefficiencies in support operations. As a spin-out from GE and a subsidiary of Freshworks Inc., AnswerIQ leverages its advanced algorithms to optimize the customer support landscape for various organizations.

Ticketure is an innovative ticketing system that enables flexibility in constructing timed admission and membership experience for staff. The system providing stellar customer service its easy-to-use mobile solution comes complete with the tools to eliminate barriers and usher your visitors straight into the adventure efficiently. With a combination of one-off events, repeating and timed entry events, managing event schedules can often be a complex process. Ticketure includes a complete Business Intelligence (BI) suite which allows you to slice and segment data for macro and micro understanding of sales, operation, and customers. In addition, the APIs allow for information sharing with other systems and reporting environments, allowing Ticketure to push information directly into an organization's existing BI solutions.