Madrona

Ravenna specializes in an AI-driven internal help desk platform, primarily serving IT and operations teams. The platform integrates with Slack, transforming any message into support tickets, automating service requests, and streamlining workflows. It also generates AI-powered knowledge and provides analytics to help teams measure and improve their performance over time.

Esper, founded in 2018 by Yadhu Gopalan and Shiv Sundar, specializes in device and application management solutions tailored for Android-based dedicated devices. The company's platform equips device manufacturers and chipset vendors with the necessary tools to create a streamlined Android experience, specifically designed for enterprise environments. Esper's software allows businesses to manage their device fleets comprehensively, including capabilities for real-time debugging of applications on remote devices. This functionality enhances the ability to securely deploy, monitor, and optimize applications across various edge devices in the field, fostering innovation in Android development and operations.

Esper, founded in 2018 by Yadhu Gopalan and Shiv Sundar, specializes in device and application management solutions tailored for Android-based dedicated devices. The company's platform equips device manufacturers and chipset vendors with the necessary tools to create a streamlined Android experience, specifically designed for enterprise environments. Esper's software allows businesses to manage their device fleets comprehensively, including capabilities for real-time debugging of applications on remote devices. This functionality enhances the ability to securely deploy, monitor, and optimize applications across various edge devices in the field, fostering innovation in Android development and operations.

Esper, founded in 2018 by Yadhu Gopalan and Shiv Sundar, specializes in device and application management solutions tailored for Android-based dedicated devices. The company's platform equips device manufacturers and chipset vendors with the necessary tools to create a streamlined Android experience, specifically designed for enterprise environments. Esper's software allows businesses to manage their device fleets comprehensively, including capabilities for real-time debugging of applications on remote devices. This functionality enhances the ability to securely deploy, monitor, and optimize applications across various edge devices in the field, fostering innovation in Android development and operations.

AnswerIQ Inc. is a Seattle-based company that provides artificial intelligence solutions to enhance customer support efficiency and accuracy while lowering operational costs. Founded in 2017, the company offers a range of services, including Self Assist, which intelligently deflects tickets by understanding their context; a Customer Support AI Chatbot that automates responses and guides users to relevant knowledge articles; and Automated Customer Support Triage, which classifies issues across various systems. Additionally, AnswerIQ's Automated Ticket Response solution allows for automatic replies based on set criteria, while Agent Assist speeds up ticketing processes and integrates seamlessly with existing customer experience management systems. The company also provides Analytics Assessment Tools to identify inefficiencies in support operations. As a spin-out from GE and a subsidiary of Freshworks Inc., AnswerIQ leverages its advanced algorithms to optimize the customer support landscape for various organizations.

HelloTech, Inc. is a Los Angeles-based company that offers in-home and online information technology support services. Founded in 2014, it provides a range of solutions including computer setup, virus removal, data backup, smart TV installation, iOS training, and technology consultation. With a focus on enhancing the consumer experience, HelloTech utilizes a vetted and background-checked on-demand workforce to assist individuals in managing and upgrading their home technology. The company aims to simplify technology adoption and troubleshooting for consumers, ensuring they can fully enjoy the benefits of modern technology.

ResolutionTube is a mobile augmented reality collaboration platform designed specifically for the customer service sector, with a focus on the field service industry. The platform facilitates real-time connections between field engineers and experts within the organization through a patented video technology. This enables technicians to receive immediate assistance and guidance while on customer service calls. The application offers a range of resources, including installation manuals, service bulletins, and troubleshooting guides, all accessible from a mobile device. Additionally, video chats between technicians and experts are recorded and vetted, contributing to a continually expanding knowledge center that enhances the platform's utility over time.

SourceLabs specializes in providing tools and services designed to support open-source software, with a particular focus on Linux. The company offers subscriptions that include enterprise support, maintenance, and upgrades for various open-source software solutions. Notably, SourceLabs is known for its proprietary Open Source Management System and its involvement in SWiK, a community-driven wiki website dedicated to documenting open-source software. Additionally, the company develops infrastructure software systems tailored for enterprise information technology industries.

Appliant.com is a technology company specializing in web monitoring solutions that assess infrastructure and application performance, availability, and usage with an emphasis on enhancing customer experience. Established in 1997 in Seattle, the company serves e-businesses, enterprises, and service providers, helping them optimize their investments in web applications and infrastructure. Appliant.com offers its services as an Application Service Provider (ASP) solution through its Lateral Line Network, which utilizes a network of unobtrusive monitors deployed across the Internet. This system captures real-time data from actual users, providing clients with a comprehensive view of their website's performance and usage. Appliant.com remains privately held and continues to be a leader in its field.