Index Ventures

Incident.io is a Slack-integrated incident management tool that streamlines the process of announcing, managing, and resolving incidents within a single channel. The platform facilitates effective communication during outages by enabling organizations to report incidents in a consistent format. It provides default solutions for incident handling, such as creating dedicated communication channels for team discussions, updating customers, and assigning specific roles to team members. Additionally, Incident.io offers a virtual war room feature for managing incidents directly within Slack, and it automates key workflows to enhance efficiency. This approach helps organizations respond more effectively to incidents and improves overall communication during critical situations.

Incident.io is a Slack-integrated incident management tool that streamlines the process of announcing, managing, and resolving incidents within a single channel. The platform facilitates effective communication during outages by enabling organizations to report incidents in a consistent format. It provides default solutions for incident handling, such as creating dedicated communication channels for team discussions, updating customers, and assigning specific roles to team members. Additionally, Incident.io offers a virtual war room feature for managing incidents directly within Slack, and it automates key workflows to enhance efficiency. This approach helps organizations respond more effectively to incidents and improves overall communication during critical situations.

Discord is a communication platform that provides voice, video, and text services for individuals and communities to connect and interact. Initially designed for gamers, it has since expanded its user base to include various groups such as hiking clubs, art communities, and study groups. The platform enables seamless communication through voice-over-internet protocol and instant messaging, accessible on both desktop and mobile devices. This versatility allows users to engage with friends and communities effectively, whether for leisure or collaborative activities, without compromising performance during gaming or other online interactions.

Confluent, Inc. is a technology company that specializes in developing a data platform for real-time data integration, stream processing, and analytics. The company’s offerings include a suite of products based on Apache Kafka, an open-source messaging system that facilitates the collection and processing of data from various sources. Key products include Confluent Cloud, a managed streaming data service; Confluent Operator, which manages Apache Kafka on Kubernetes; KSQL, an open-source streaming SQL engine for interactive queries; and ksqlDB, an event streaming database. Confluent's platform empowers organizations to create a real-time data pipeline, enabling immediate action on data insights. Founded in 2014 and headquartered in Mountain View, California, Confluent serves a range of sectors, including financial services, retail, automotive, and government, and generates most of its revenue from subscriptions and services primarily in the United States. The company also has additional offices in several major cities across the U.S., Europe, and Australia.

Quill is a computer software company that provides a messaging software built for productivity, not engagement. The company is a team of engineers and designers who previously helped build and launch Stripe, Square, and OpenAI. It was founded in 2017 and is headquartered in San Francisco, California.

RetentionForce is an all-in-one marketing software for small and medium businesses. The state-of-art marketing solution uses conversational technologies/chatbots in Facebook Messenger. The software helps to attract, engage and retain clients via the loyalty program, referral program, customer reviews and feedback collection tool, SMS and Messenger marketing, marketing automation, and more. The result-oriented platform is incredibly easy-to-use, but at the same time it covers all the main marketing needs of the small and medium businesses, that heavily depend on repeat customers RetentionForce minimizes the manual work needed with set it forget it automations and ready to use content templates making it perfectly suitable for small businesses’ needs. DESIRE The system combines 10 tools that seamlessly and automatically work together specifically designed for online and offline businesses. The platform is highly customizable; the businesses can choose to use either of the features or integrate the entire system of powerful marketing tools for sustainable growth. Start from a free plan, and continue to grow with RetentionForce plans and packages, as we have the right solution for every stage of your business.

Sphere has been acquired by Twitter! Read more on blog.sphere.me Sphere is a chat app that turns groups into close, vibrant, purposeful and productive communities, instantly. Sphere has raised $30M of venture capital from top investors such as Index Ventures, Mike Moritz and Brian Chesky.

Netomi develops a conversational artificial intelligence platform designed to enhance customer experiences for brands and businesses. The platform enables seamless interactions on mobile messaging applications, allowing users to make product recommendations, inquire about product availability, and receive assistance with purchases. Additionally, it automates routine customer service tasks across various sectors, including retail, e-commerce, gaming, telecommunications, and travel. Netomi's solutions support multiple channels, such as messaging, chat, email, and voice, and are designed to be easily integrated with popular tools like Zendesk, Salesforce, and Shopify. Founded in 2015 and based in San Mateo, California, with additional offices in New York and Gurugram, India, Netomi has established itself as a leader in customer experience AI, emphasizing operational efficiency and customer satisfaction. Its no-code deployment model allows for quick implementation and scalability, enabling businesses to meet evolving customer expectations effectively.

Confluent, Inc. is a technology company that specializes in developing a data platform for real-time data integration, stream processing, and analytics. The company’s offerings include a suite of products based on Apache Kafka, an open-source messaging system that facilitates the collection and processing of data from various sources. Key products include Confluent Cloud, a managed streaming data service; Confluent Operator, which manages Apache Kafka on Kubernetes; KSQL, an open-source streaming SQL engine for interactive queries; and ksqlDB, an event streaming database. Confluent's platform empowers organizations to create a real-time data pipeline, enabling immediate action on data insights. Founded in 2014 and headquartered in Mountain View, California, Confluent serves a range of sectors, including financial services, retail, automotive, and government, and generates most of its revenue from subscriptions and services primarily in the United States. The company also has additional offices in several major cities across the U.S., Europe, and Australia.

Discord is a communication platform that provides voice, video, and text services for individuals and communities to connect and interact. Initially designed for gamers, it has since expanded its user base to include various groups such as hiking clubs, art communities, and study groups. The platform enables seamless communication through voice-over-internet protocol and instant messaging, accessible on both desktop and mobile devices. This versatility allows users to engage with friends and communities effectively, whether for leisure or collaborative activities, without compromising performance during gaming or other online interactions.

Rebtel is a company focused on addressing the challenges faced by migrants, including communication, work, and banking issues. Founded in Stockholm, Sweden, Rebtel offers a mobile application that provides Voice over Internet Protocol (VoIP) services, allowing users to make international calls, send messages, and transfer money at ultra-low rates. The company also features an independent work program called Activist, designed to create job opportunities for its users. With a diverse team of 85 employees from over 35 nationalities, Rebtel has established itself as a profitable and innovative player in the telecommunications sector, leveraging technology to facilitate seamless connections for those crossing borders in search of better opportunities.

Discord is a communication platform that provides voice, video, and text services for individuals and communities to connect and interact. Initially designed for gamers, it has since expanded its user base to include various groups such as hiking clubs, art communities, and study groups. The platform enables seamless communication through voice-over-internet protocol and instant messaging, accessible on both desktop and mobile devices. This versatility allows users to engage with friends and communities effectively, whether for leisure or collaborative activities, without compromising performance during gaming or other online interactions.

Hustle, Inc. operates a peer-to-peer text messaging platform that allows organizations to communicate directly with their contacts. Founded in 2014 and based in San Francisco, the company offers a software-as-a-service solution that supports personal text messaging for various purposes, including event attendance, fundraising, admissions, recruiting, advocacy, and sales and marketing. Hustle's platform emphasizes two-way conversations, enabling users to engage in meaningful dialogues with large audiences. It also provides tools for tracking goals, managing contacts, and viewing conversation histories, which help clients strengthen relationships and enhance their outreach efforts. Through this approach, Hustle aims to connect organizations with a broader demographic in an efficient and effective manner.

Confluent, Inc. is a technology company that specializes in developing a data platform for real-time data integration, stream processing, and analytics. The company’s offerings include a suite of products based on Apache Kafka, an open-source messaging system that facilitates the collection and processing of data from various sources. Key products include Confluent Cloud, a managed streaming data service; Confluent Operator, which manages Apache Kafka on Kubernetes; KSQL, an open-source streaming SQL engine for interactive queries; and ksqlDB, an event streaming database. Confluent's platform empowers organizations to create a real-time data pipeline, enabling immediate action on data insights. Founded in 2014 and headquartered in Mountain View, California, Confluent serves a range of sectors, including financial services, retail, automotive, and government, and generates most of its revenue from subscriptions and services primarily in the United States. The company also has additional offices in several major cities across the U.S., Europe, and Australia.

Netomi develops a conversational artificial intelligence platform designed to enhance customer experiences for brands and businesses. The platform enables seamless interactions on mobile messaging applications, allowing users to make product recommendations, inquire about product availability, and receive assistance with purchases. Additionally, it automates routine customer service tasks across various sectors, including retail, e-commerce, gaming, telecommunications, and travel. Netomi's solutions support multiple channels, such as messaging, chat, email, and voice, and are designed to be easily integrated with popular tools like Zendesk, Salesforce, and Shopify. Founded in 2015 and based in San Mateo, California, with additional offices in New York and Gurugram, India, Netomi has established itself as a leader in customer experience AI, emphasizing operational efficiency and customer satisfaction. Its no-code deployment model allows for quick implementation and scalability, enabling businesses to meet evolving customer expectations effectively.

Discord is a communication platform that provides voice, video, and text services for individuals and communities to connect and interact. Initially designed for gamers, it has since expanded its user base to include various groups such as hiking clubs, art communities, and study groups. The platform enables seamless communication through voice-over-internet protocol and instant messaging, accessible on both desktop and mobile devices. This versatility allows users to engage with friends and communities effectively, whether for leisure or collaborative activities, without compromising performance during gaming or other online interactions.

Hustle, Inc. operates a peer-to-peer text messaging platform that allows organizations to communicate directly with their contacts. Founded in 2014 and based in San Francisco, the company offers a software-as-a-service solution that supports personal text messaging for various purposes, including event attendance, fundraising, admissions, recruiting, advocacy, and sales and marketing. Hustle's platform emphasizes two-way conversations, enabling users to engage in meaningful dialogues with large audiences. It also provides tools for tracking goals, managing contacts, and viewing conversation histories, which help clients strengthen relationships and enhance their outreach efforts. Through this approach, Hustle aims to connect organizations with a broader demographic in an efficient and effective manner.

Imzy aims to be a platform for genuine conversations with like-minded people. Imzy allows users to join online communities based on their interests, hobbies, lifestyle, fandoms, and more, and connect with people all over the world. The Imzy app offers many features which include threaded discussion forums for in-depth conversations, live chat and messaging for instant interaction, and a sustainable business model that allows members and community leaders to benefit and earn money.

Front is a communication hub that centralizes customer interactions across various digital channels to enhance relationship management. The platform focuses on streamlining conversations by integrating collaboration tools and contextual data from multiple systems, allowing teams to provide timely, accurate, and personalized communications. Over 7,500 businesses, including notable names like Shopify, Airbnb, and Hulu, utilize Front to improve their customer engagement. The company's multi-channel inbox platform specializes in consolidating communication, facilitating internal discussions, and incorporating social features, thus enabling users to chat effectively and save time. By placing customer conversations at the forefront, Front empowers organizations to build stronger relationships through each interaction.

Intercom, Inc. is a customer communication platform designed for web and mobile businesses, facilitating personalized interactions with customers at scale. The platform allows teams to engage with their audience through various channels, including websites, mobile applications, and email. Intercom offers several key products: Acquire for real-time website chat, Engage for targeted onboarding and retention messaging, Learn for customer feedback collection, and Support for customer assistance within applications. With a global customer base exceeding 25,000 organizations, such as notable companies like Atlassian, Amazon, and Lyft, Intercom processes over 500 million messages each month, reaching more than 600 million active users. Founded in 2011 and headquartered in San Francisco, California, with an office in Dublin, Ireland, Intercom is dedicated to transforming customer service through effective messaging and automation.

Slack Technologies, Inc. operates a cloud-based communication and collaboration platform designed to enhance organizational communication. Founded in 2009 and headquartered in San Francisco, California, Slack enables users to exchange messages, share files, and integrate with a variety of business tools and services. The platform is utilized by teams across multiple industries, from startups to large enterprises, promoting increased efficiency and productivity. Slack's offerings are provided under a software-as-a-service model, and the company also manages the Slack Fund, which invests in teams developing innovative products aimed at improving workplace productivity.

Gitter is a chat and networking platform that helps its users manage, grow, and connect with communities through messaging, content, and discovery. The platform also provides integrations with GitHub, Trello, Jenkins, Travis CI, Heroku, Sentry, BitBucket, HuBoard, Logentries, Pagerduty, and Sprintly. Its mission is to connect developers, helping them form deep relationships with one another and the technologies they use. Gitter is operated from London, United Kingdom.

Confluent, Inc. is a technology company that specializes in developing a data platform for real-time data integration, stream processing, and analytics. The company’s offerings include a suite of products based on Apache Kafka, an open-source messaging system that facilitates the collection and processing of data from various sources. Key products include Confluent Cloud, a managed streaming data service; Confluent Operator, which manages Apache Kafka on Kubernetes; KSQL, an open-source streaming SQL engine for interactive queries; and ksqlDB, an event streaming database. Confluent's platform empowers organizations to create a real-time data pipeline, enabling immediate action on data insights. Founded in 2014 and headquartered in Mountain View, California, Confluent serves a range of sectors, including financial services, retail, automotive, and government, and generates most of its revenue from subscriptions and services primarily in the United States. The company also has additional offices in several major cities across the U.S., Europe, and Australia.

Slack Technologies, Inc. operates a cloud-based communication and collaboration platform designed to enhance organizational communication. Founded in 2009 and headquartered in San Francisco, California, Slack enables users to exchange messages, share files, and integrate with a variety of business tools and services. The platform is utilized by teams across multiple industries, from startups to large enterprises, promoting increased efficiency and productivity. Slack's offerings are provided under a software-as-a-service model, and the company also manages the Slack Fund, which invests in teams developing innovative products aimed at improving workplace productivity.

Secret offers an online platform that enables users to share their personal secrets with other users anonymously. It owns and operates a mobile application that helps users to share and connect with friends. The company was founded in 2015 and is headquartered in San Francisco, California.

Sinch is a cloud communications company that facilitates connections between businesses and customers through various engagement tools, including mobile messaging, voice, and video services. Founded in 2008 and headquartered in Stockholm, Sweden, Sinch operates in over 30 countries and serves as a software provider for mobile operators. The company's platform is designed to support enterprise-level communications, integrating programmable APIs and cloud services that enable businesses to incorporate messaging, voice, and video capabilities into their applications and processes. The primary revenue for Sinch comes from its Messaging segment, which includes fees for managing messages and delivering personalized video and multimedia messages for enterprises.

Path is a mobile photo-sharing and messaging service for building personal social networks with up to 150 contacts. Currently Path Places. Path Talk and Path sold to Daum Kakao May 28, 2015. Path brings people closer together. Guided by the belief that mobile technology will fundamentally change the cultural, social, and economic landscape, Path focuses on simplicity, quality, and privacy to provide the best mobile personal networking service in the world. Path was designed with the people they love, closest friends, and family in mind.

Secret offers an online platform that enables users to share their personal secrets with other users anonymously. It owns and operates a mobile application that helps users to share and connect with friends. The company was founded in 2015 and is headquartered in San Francisco, California.

Zendesk is a customer service platform that specializes in developing cloud-based software to enhance customer engagement and improve relationships between organizations and their clients. Founded in 2007 and headquartered in San Francisco, California, Zendesk offers a range of products that unify customer communication across multiple channels, including self-service, phone, chat, messaging, and email. This software is designed to be user-friendly and easy to implement, allowing organizations to respond quickly to customer needs and scale as they grow. With over 150,000 customers in various industries and support for more than 30 languages, Zendesk aims to empower businesses to innovate and better understand their customers.

Path is a mobile photo-sharing and messaging service for building personal social networks with up to 150 contacts. Currently Path Places. Path Talk and Path sold to Daum Kakao May 28, 2015. Path brings people closer together. Guided by the belief that mobile technology will fundamentally change the cultural, social, and economic landscape, Path focuses on simplicity, quality, and privacy to provide the best mobile personal networking service in the world. Path was designed with the people they love, closest friends, and family in mind.

Path is a mobile photo-sharing and messaging service for building personal social networks with up to 150 contacts. Currently Path Places. Path Talk and Path sold to Daum Kakao May 28, 2015. Path brings people closer together. Guided by the belief that mobile technology will fundamentally change the cultural, social, and economic landscape, Path focuses on simplicity, quality, and privacy to provide the best mobile personal networking service in the world. Path was designed with the people they love, closest friends, and family in mind.

TweetDeck is a Twitter client designed for desktop, web, and mobile devices, featuring a unique columned user interface that allows users to manage and monitor Twitter feeds efficiently. Originally developed as an Adobe AIR application, TweetDeck enables users to organize their main feed into topic or group-specific columns, offering a broader overview of tweets in real-time. The application integrates various social media services, including Twitter and Facebook, to enhance user experience. In 2011, TweetDeck was acquired by Twitter, which subsequently rebuilt the application using HTML5 technology, further improving its functionality and accessibility.

Rebtel is a company focused on addressing the challenges faced by migrants, including communication, work, and banking issues. Founded in Stockholm, Sweden, Rebtel offers a mobile application that provides Voice over Internet Protocol (VoIP) services, allowing users to make international calls, send messages, and transfer money at ultra-low rates. The company also features an independent work program called Activist, designed to create job opportunities for its users. With a diverse team of 85 employees from over 35 nationalities, Rebtel has established itself as a profitable and innovative player in the telecommunications sector, leveraging technology to facilitate seamless connections for those crossing borders in search of better opportunities.