Freshworks

Freshworks Inc. develops innovative software solutions designed to enhance customer engagement for businesses of all sizes. Founded in 2010 and headquartered in San Mateo, California, the company provides a suite of software-as-a-service products that cater to various business functions. Its offerings include Freshdesk for customer support, Freshsales CRM for sales management, Freshservice for IT service management, and Freshteam for recruitment and employee management. Additionally, Freshworks provides tools like Freshchat for customer interaction, Freshmarketer for marketing automation, and Freshcaller for cloud-based telephony. The company's solutions enable organizations to acquire, engage, and retain customers while offering a comprehensive view of customer interactions. Freshworks has a global presence with offices in multiple countries, including India, the UK, Australia, Germany, France, Singapore, and the Netherlands. Its commitment to delivering user-friendly software ensures a quick return on investment for its clients.

Herve Danzelaud

VP Global Channels and Alliances

Sandie Overtveld

Senior Vice President and General Manager APJ + MEA

Parekh, Adit

Director Corporate Development

19 past transactions

Device42

Acquisition in 2024
Device42, Inc. specializes in providing software solutions for system, network, and data center engineers, as well as IT managers. Founded in 2010 and headquartered in West Haven, Connecticut, with an additional office in Boston, the company offers tools for patch panel cable management, IT inventory management, data center power management, and IP address tracking. Its platform includes features such as Configuration Management Database (CMDB), Application Dependency Mapping (ADM), and a Data Center Infrastructure Management (DCIM) Software Marketplace, which helps organizations maintain an accurate inventory of both IP-based and non-IP assets. Device42's software supports various documentation needs for physical, virtual, and clustered devices, facilitating effective management of hybrid IT environments, cloud migrations, and compliance with internal and external requirements.

Presear Softwares PVT

Non Equity Assistance in 2022
Presear Softwares dominates in building solutions that can assist you with zeroing overheads for technology and increasing mindfulness in your business.

WorqHat

Non Equity Assistance in 2021
WorqHat is a groundbreaking no-code platform builder that utilizes the power of Generative AI to produce brandable Custom Apps, Workflows, and Automation for businesses of all sizes, from solopreneurs and startups to medium-sized enterprises. By automating complex workflows, WorqHat streamlines team collaboration, enables top-notch productivity, and ensures that your business thrives. At the core of WorqHat is our advanced deep learning model - AiCon (short for AI Content Optimization Network). This revolutionary language model has been trained on vast amounts of data to understand natural language with exceptional precision and unmatched speed, allowing for faster and easier platform building. Whether you need to improve your sales and marketing strategy, optimize financial operations, or manage HR workflows, WorqHat offers the flexibility and adaptability necessary to meet your needs. With our intuitive drag-and-drop interface, you can easily design and deploy custom apps with zero coding experience required. Say goodbye to lengthy development cycles, limited functionality, and expensive developers - WorqHat empowers you to bring your vision to life, your way.

Flint

Acquisition in 2020
Flint is the most advanced and innovative open standards-based automation platform. The company's unified platform wires your enterprise’s IT infrastructure together to integrate, orchestrate, and automate all enterprise operations.

AnsweriQ

Acquisition in 2020
AnswerIQ is an artificial intelligence service in the customer support space. We use sophisticated algorithms to read and understand all the interactions from past tickets between the customer support agent and the customer. Once implemented, AnswerIQ enables a business to intelligently classify and automatically respond to simple known issues and more importantly assist the agents with the top three recommended responses to complex questions. It works within the existing customer experience systems like Zendesk, Salesforce etc. eliminating the need to learn any new system. AnswerIQ is a Seattle-based company, a spin out from GE and has licensed the Wise.io customer service platform. The founding team has a successful track record and are passionate about making customer service/support a differentiator for your business.

Fyle

Series A in 2019
Fyle is a real-time expense management solution that simplifies the process of reporting and managing business expenses. It connects seamlessly with existing corporate and small business credit cards, allowing employees to submit receipts effortlessly with a single click. When a purchase is made on a company card, employees receive an instant SMS notification, prompting them to respond with a photo of the corresponding receipt. The platform leverages machine learning technology to automatically extract and verify data from receipts, ensuring compliance with company policies and minimizing the risk of fraud or duplicate entries. This approach enhances visibility and control over employee spending for small businesses.

CanvasFlip

Acquisition in 2019
CanvasFlip is a rapidly growing cloud-based prototyping suite that enables designers to create and validate application design prototypes for mobile and web platforms efficiently. Founded by Vipul Mishra and Manish Jha, CanvasFlip addresses the shortcomings of traditional prototyping tools by offering a more accessible and cost-effective solution for user testing. The platform allows designers to generate prototypes quickly and capture analytics directly on their designs, facilitating early and frequent validation of ideas. By streamlining the design process, CanvasFlip aims to improve the user experience for digital consumers, ensuring that they encounter intuitive applications without struggle. This innovative approach helps product managers and entrepreneurs assess user experience and validate concepts without the complexities and expenses associated with conventional user testing methods.

Fyle

Series A in 2019
Fyle is a real-time expense management solution that simplifies the process of reporting and managing business expenses. It connects seamlessly with existing corporate and small business credit cards, allowing employees to submit receipts effortlessly with a single click. When a purchase is made on a company card, employees receive an instant SMS notification, prompting them to respond with a photo of the corresponding receipt. The platform leverages machine learning technology to automatically extract and verify data from receipts, ensuring compliance with company policies and minimizing the risk of fraud or duplicate entries. This approach enhances visibility and control over employee spending for small businesses.

Natero

Acquisition in 2019
Natero is the only customer success platform to merge machine learning for predicting behavior and big data analytics for deep customer insights. This next generation solution helps SaaS customer success teams maximize customer lifetime.

Fyle

Seed Round in 2018
Fyle is a real-time expense management solution that simplifies the process of reporting and managing business expenses. It connects seamlessly with existing corporate and small business credit cards, allowing employees to submit receipts effortlessly with a single click. When a purchase is made on a company card, employees receive an instant SMS notification, prompting them to respond with a photo of the corresponding receipt. The platform leverages machine learning technology to automatically extract and verify data from receipts, ensuring compliance with company policies and minimizing the risk of fraud or duplicate entries. This approach enhances visibility and control over employee spending for small businesses.

Zarget

Acquisition in 2017
Zarget is a SaaS-based conversion rate optimization company that provides comprehensive solutions for small- and medium-sized businesses. The Zarget platform is a SaaS-based tool with a Chrome plugin capability that includes heatmapping, funnel analysis, A/B testing, split URL testing, live data reporting, and optimization features. Founded in 2015, Zarget is headquartered in Walnut, California.

JoeHukum

Acquisition in 2017
In the fast-moving world, all of us are too occupied with our personal, professional and social commitments. Though there may be money, time is always scarce. We very well understand your situation and therefore, we can help you at every step. JoeHukum knows no bounds when it comes to services, which include making reservations, shopping, education, beauty & health, and other basic services like plumber, electrician, carpenter and many more. Text us the requirement and the location where you need the service, we will make sure that you receive the best available product and service at the earliest and at the most competitive price.

Pipemonk (Formerly ZapStitch)

Acquisition in 2017
Pipemonk is a data integration platform that allows companies to synchronize and move data amongst multiple cloud apps quickly and easily. It builds a "Cloud Data Integration" platform that seamlessly synchronizes and moves data between various Cloud Business Apps (like Shopify, QuickBooks, BigCommerce, etc). It was founded in 2014 and is headquartered in Palo Alto, California.

Chatimity

Acquisition in 2016
Chatimity is a provider of a social chat platform that initially aimed to connect users based on locality and interests, amassing over 3 million users across various platforms. The company developed advanced chat technology, incorporating machine learning and artificial intelligence to enhance user experience through features like a social reputation system for community moderation and spam detection. It also created a chatbot named MITI, which engages users through casual conversation and games. As the business evolved, Chatimity expanded its offerings to include solutions for enterprise use, catering to sales and support needs, and began developing specialized chatbots for sectors such as travel and e-commerce. In pursuit of further growth, the company partnered with Freshdesk to leverage their expertise in enterprise software.

Airwoot

Acquisition in 2016
Airwoot is a real-time customer support provider that enables brands to engage with customers on social media effectively. By utilizing natural language processing and machine learning, Airwoot transforms customer interactions, allowing brands to identify those needing assistance and respond quickly. The platform helps businesses reduce response times, gain insights from customer conversations, and enhance overall customer satisfaction. It serves a variety of consumer internet companies in India, acting as a social media helpdesk that facilitates complaint resolution and feedback collection. Through its innovative approach, Airwoot reinvents the customer experience by fostering meaningful connections between brands and their audiences.

Framebench

Acquisition in 2016
Framebench is a cloud based communication and feedback platform specially for digital agencies and creative design firms. Its your central workplace where you can store & share your creative assets. Remote teams & clients can then review, mark changes required on the assets and even host discussions on them in real time. All of this is automatically documented for viewing at any later time. Such a visual communication workflow allows for crisp & quick feedback, reducing the iterations taken for delivery and first hand sharing with the team members who need to address those changes. Thus, letting design teams focus on what they do best..create!

Konotor

Acquisition in 2015
Konotor is a user engagement platform based in Chennai, India, that facilitates two-way communication between mobile application users and businesses. The platform enhances mobile apps with a rich messaging inbox, allowing for personalized and contextual interactions. It offers segmentation capabilities and event-driven messaging tools, enabling businesses to effectively engage specific user cohorts for purposes such as marketing, re-engagement, feedback, and customer support. As of December 2015, Konotor operates as a subsidiary of Freshdesk Inc. and is available for both iOS and Android platforms.

Frilp

Acquisition in 2015
Frilp (Friend's Help) is powered by your friends and an advanced algorithm that recommends the shops and services that is best suited for you. The goal of frilp is to greatly reduce the time and effort it takes for you to discover that one trusted business which you can use, at a time when you need it badly.

1CLICK

Acquisition in 2015
1Click is a cloud based pluggable video infrastructure company. 1Click provides an easy to use plugin for browser and mobile platform to embed face to face conversations in your business workflows. 1Click is a video/audio collaboration platform. This platform is built using open standards to allow maximum interoperability.
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