First Round Capital is a venture capital firm based in San Francisco, California, founded in 2004. Specializing in seed-stage investments, it focuses on early-stage technology companies across various sectors, including enterprise, fintech, healthcare, consumer, hardware, artificial intelligence, and web3. First Round Capital aims to support entrepreneurs by providing not only capital but also a range of tailored services and resources designed to foster growth. The firm typically invests around $500,000 as initial funding, often serving as a company’s first outside capital. It actively engages with portfolio companies to enhance their development. With a commitment to community, First Round Capital has established a network that has collectively raised over $2.5 billion in follow-on capital, demonstrating a strong track record of facilitating growth among its investments.
Lamini is an enterprise AI platform that specializes in enabling organizations to create tailored Expert AI solutions efficiently and affordably. The company focuses on optimizing large language model (LLM) workloads across various infrastructures, including developer interfaces and GPU hardware. By leveraging reinforcement learning from human feedback and fine-tuning specific datasets, Lamini enhances the performance of engineering teams, allowing them to exceed the capabilities of general-purpose LLMs. This approach helps businesses effectively utilize their data in AI applications, driving innovation and improving operational outcomes.
Agrawal's AI initiative
Seed Round in 2024
Agrawal's AI initiative operates as an AI company to create software for LLM developers. Parag Agrawal formerly held the position of Twitter's CEO before Elon Musk's takeover now venturing into artificial intelligence as the venture's name and product details have not been revealed.
Eigen Therapeutics
Seed Round in 2022
Eigen Therapeutics is a biotechnology company on a mission to make therapies that make cancer easier to find and eliminate. Eigen is focused on the development of “priming” therapies, therapies that help targeted therapies reach their full potential by addressing cancer heterogeneity, making cancer cells more vulnerable and/or making healthy cells more resilient to treatment. Eigen is building a high-throughput discovery platform to explore the space of priming therapies, leveraging proprietary machine learning algorithms to discover novel associations, new classes of drugs, and new potential therapies that change a cell's state to make it more vulnerable to a targeted therapy. The Eigen platform represents the intersection of biology and engineering, and includes robotic systems, laboratory operations software, and machine learning analysis pipelines—all developed in-house—with the ultimate goal of saving more lives.
Limitless
Seed Round in 2022
Rewind is a personalized AI powered by everything you’ve seen, said, or heard.
Merlin Labs
Series B in 2022
Merlin Labs is an innovative company focused on creating autonomous flight technology for advanced air travel, primarily utilizing fixed-wing aircraft. Founded in 2018 and headquartered in Boston, Massachusetts, the company develops a sophisticated aircraft autonomy system that employs artificial intelligence and machine learning, akin to the technology used in driverless cars. This system aims to facilitate the pilotless transportation of goods and eventually people, establishing a new infrastructure for aerial mobility.
Candid Health
Series A in 2022
Candid Health is a platform that automates revenue cycle management for healthcare providers, facilitating efficient tracking of claims and management of billing processes. Utilizing machine learning and artificial intelligence, the platform streamlines medical billing, coding, and claims processing, thereby reducing administrative burdens and enhancing operational efficiency. By offering end-to-end automation, Candid Health optimizes financial operations for clinics and hospitals, allowing healthcare providers to concentrate on delivering quality, affordable, and accessible care while ensuring faster service reimbursement. The platform seamlessly integrates with existing systems, providing modern tools that simplify the complexities of medical billing and improve overall patient experiences.
Anomalo
Series A in 2021
Anomalo is a developer of an artificial intelligence-based data validation tool that helps organizations continuously inspect and validate the data entering their warehouses. The company’s solution automatically detects and explains issues in enterprise data, facilitating a seamless connection to data warehouses. By employing automated machine learning technology, Anomalo enables companies to validate and document their data with minimal configuration, eliminating the need for users to write any code. This approach streamlines the data validation process, enhancing data integrity and reliability for enterprises.
LiveControl
Series A in 2021
LiveControl revolutionizes video production by moving it into the cloud, utilizing AI and Machine Learning to simplify the process. The company provides remote videography services that allow users to live stream and capture high-quality content effortlessly. Clients, including universities, jazz clubs, and Broadway theaters, benefit from the ability to automate and manage their productions from anywhere in the world. By seamlessly integrating with various live streaming platforms, LiveControl enables videographers to operate cameras in real-time, making it possible for clients to host events at a significantly reduced cost.
Merlin Labs
Series B in 2021
Merlin Labs is an innovative company focused on creating autonomous flight technology for advanced air travel, primarily utilizing fixed-wing aircraft. Founded in 2018 and headquartered in Boston, Massachusetts, the company develops a sophisticated aircraft autonomy system that employs artificial intelligence and machine learning, akin to the technology used in driverless cars. This system aims to facilitate the pilotless transportation of goods and eventually people, establishing a new infrastructure for aerial mobility.
Labelbox
Series C in 2021
Labelbox, Inc. is a company that operates an artificial intelligence-based platform focused on data labeling and management services. Founded in 2018 and headquartered in San Francisco, California, Labelbox enables organizations to efficiently create, manage, and maintain datasets for machine learning applications. Its platform features a visual workflow interface, annotation tools, and quality control functionalities, which help businesses reduce model development times and enhance the capabilities of their data science teams. Used by numerous Fortune 500 companies such as Walmart, Procter & Gamble, Genentech, and Adobe, Labelbox supports teams in leveraging advances in generative AI and large language models by providing the right balance of human supervision and automation. The company is backed by prominent investors, including SoftBank and Andreessen Horowitz.
Reverie Labs
Series A in 2021
Reverie Labs is a Boston-based company focused on improving drug development processes for pharmaceutical firms through advanced machine learning techniques. The company utilizes these algorithms to predict the bio physicochemical properties of drug candidates, thereby accelerating preclinical development. Reverie Labs specializes in lead generation and optimization by creating structure-based predictive models that assess the potency of small molecules. It also offers a multi-objective molecular optimizer that generates new molecules while ensuring they maintain both potency and synthesizability. This approach allows for the prioritization and optimization of drug candidates, facilitating their progression to animal and human clinical trials more efficiently.
Anomalo
Seed Round in 2020
Anomalo is a developer of an artificial intelligence-based data validation tool that helps organizations continuously inspect and validate the data entering their warehouses. The company’s solution automatically detects and explains issues in enterprise data, facilitating a seamless connection to data warehouses. By employing automated machine learning technology, Anomalo enables companies to validate and document their data with minimal configuration, eliminating the need for users to write any code. This approach streamlines the data validation process, enhancing data integrity and reliability for enterprises.
Suki
Series B in 2020
Suki is a technology company focused on enhancing healthcare documentation through AI-driven voice solutions. Its flagship product, Suki Assistant, allows physicians to complete administrative tasks more efficiently, significantly reducing the time spent on documentation. The company also offers a proprietary voice platform that leverages advanced natural language processing and machine learning technologies, ensuring high accuracy and a seamless user experience. By providing these innovative voice tools, Suki aims to alleviate the administrative burden on clinicians, ultimately transforming the healthcare technology landscape into a more assistive and integrated system.
Labelbox
Series B in 2020
Labelbox, Inc. is a company that operates an artificial intelligence-based platform focused on data labeling and management services. Founded in 2018 and headquartered in San Francisco, California, Labelbox enables organizations to efficiently create, manage, and maintain datasets for machine learning applications. Its platform features a visual workflow interface, annotation tools, and quality control functionalities, which help businesses reduce model development times and enhance the capabilities of their data science teams. Used by numerous Fortune 500 companies such as Walmart, Procter & Gamble, Genentech, and Adobe, Labelbox supports teams in leveraging advances in generative AI and large language models by providing the right balance of human supervision and automation. The company is backed by prominent investors, including SoftBank and Andreessen Horowitz.
Outlier
Series B in 2020
Outlier offers analytic solutions that enable businesses to make better decisions. Moreover, Outlier monitors business data and notifies the user when unexpected changes occur.
Merlin Labs
Seed Round in 2020
Merlin Labs is an innovative company focused on creating autonomous flight technology for advanced air travel, primarily utilizing fixed-wing aircraft. Founded in 2018 and headquartered in Boston, Massachusetts, the company develops a sophisticated aircraft autonomy system that employs artificial intelligence and machine learning, akin to the technology used in driverless cars. This system aims to facilitate the pilotless transportation of goods and eventually people, establishing a new infrastructure for aerial mobility.
LiveControl
Seed Round in 2019
LiveControl revolutionizes video production by moving it into the cloud, utilizing AI and Machine Learning to simplify the process. The company provides remote videography services that allow users to live stream and capture high-quality content effortlessly. Clients, including universities, jazz clubs, and Broadway theaters, benefit from the ability to automate and manage their productions from anywhere in the world. By seamlessly integrating with various live streaming platforms, LiveControl enables videographers to operate cameras in real-time, making it possible for clients to host events at a significantly reduced cost.
Labelbox
Series A in 2019
Labelbox, Inc. is a company that operates an artificial intelligence-based platform focused on data labeling and management services. Founded in 2018 and headquartered in San Francisco, California, Labelbox enables organizations to efficiently create, manage, and maintain datasets for machine learning applications. Its platform features a visual workflow interface, annotation tools, and quality control functionalities, which help businesses reduce model development times and enhance the capabilities of their data science teams. Used by numerous Fortune 500 companies such as Walmart, Procter & Gamble, Genentech, and Adobe, Labelbox supports teams in leveraging advances in generative AI and large language models by providing the right balance of human supervision and automation. The company is backed by prominent investors, including SoftBank and Andreessen Horowitz.
Spring Discovery
Series A in 2018
Spring Discovery, Inc. is a biotechnology company based in Palo Alto, California, focused on advancing the discovery of therapies aimed at aging and related diseases. By utilizing a machine learning-based platform, the company targets the biological processes of aging to identify potential treatments for various age-related conditions, including cardiovascular and neurodegenerative diseases. The innovative approach of leveraging machine learning enhances the efficiency of experimentation, facilitating the rapid development of new therapies designed to increase healthy lifespans.
Labelbox
Seed Round in 2018
Labelbox, Inc. is a company that operates an artificial intelligence-based platform focused on data labeling and management services. Founded in 2018 and headquartered in San Francisco, California, Labelbox enables organizations to efficiently create, manage, and maintain datasets for machine learning applications. Its platform features a visual workflow interface, annotation tools, and quality control functionalities, which help businesses reduce model development times and enhance the capabilities of their data science teams. Used by numerous Fortune 500 companies such as Walmart, Procter & Gamble, Genentech, and Adobe, Labelbox supports teams in leveraging advances in generative AI and large language models by providing the right balance of human supervision and automation. The company is backed by prominent investors, including SoftBank and Andreessen Horowitz.
Outlier
Series A in 2018
Outlier offers analytic solutions that enable businesses to make better decisions. Moreover, Outlier monitors business data and notifies the user when unexpected changes occur.
Etleap
Seed Round in 2018
Etleap Inc., founded in 2012 and headquartered in San Francisco, California, offers an innovative ETL solution designed to streamline the creation of data pipelines. The company's software allows data analytics teams to efficiently collect, combine, and manage data from various sources without the need for extensive coding or engineering expertise. By automating much of the ETL setup and maintenance, Etleap simplifies these processes into manageable tasks that can be completed in about ten minutes, empowering analysts to take ownership of their data projects. This approach not only reduces the time required to integrate data but also enhances the overall productivity of analytics teams, ultimately increasing the business value derived from big data.
Spring Discovery
Seed Round in 2018
Spring Discovery, Inc. is a biotechnology company based in Palo Alto, California, focused on advancing the discovery of therapies aimed at aging and related diseases. By utilizing a machine learning-based platform, the company targets the biological processes of aging to identify potential treatments for various age-related conditions, including cardiovascular and neurodegenerative diseases. The innovative approach of leveraging machine learning enhances the efficiency of experimentation, facilitating the rapid development of new therapies designed to increase healthy lifespans.
Outlier
Venture Round in 2017
Outlier offers analytic solutions that enable businesses to make better decisions. Moreover, Outlier monitors business data and notifies the user when unexpected changes occur.
Clara Labs
Series A in 2017
Clara Labs, founded in 2014 and based in San Francisco, California, developed an online platform named Clara that automates meeting scheduling via email. The service is designed for both enterprises and individual employees, facilitating efficient communication and organization. Clara Labs is recognized for its innovative work in human-in-the-loop natural language processing systems, contributing to the development of a conversational user experience. In 2019, the company was acquired by TopFunnel, which continues to operate the Clara service, while Twitter acquired its research and development talent along with some intellectual property for content moderation purposes. Clara Labs operates as a subsidiary of Third Street Data, Inc.
Upstart
Series C in 2017
Upstart is a lending platform founded in 2012 and headquartered in San Mateo, California, and Columbus, Ohio. The company utilizes artificial intelligence and machine learning to enhance the credit pricing and borrowing process. Its proprietary underwriting model allows for the identification of borrowers with limited credit and employment histories by analyzing various factors such as educational background, field of study, and work experience. Upstart connects consumer loan demand to a network of AI-enabled bank partners, offering a range of financial products, including personal loans, automotive retail loans, home equity lines of credit, and small dollar loans. This approach enables partnering banks to achieve higher approval rates and lower loss rates while providing a streamlined digital lending experience for borrowers.
Numerai
Series A in 2016
Numerai, LLC is an employee-owned hedge fund sponsor established in 2015 and based in San Francisco, California. It operates as a unique hedge fund that leverages a network of data scientists to develop investment strategies. The firm employs a long/short investment approach in global equity markets. Numerai's platform transforms financial data into machine learning challenges and organizes data science competitions aimed at predicting stock market movements. By doing so, it enables participants to create predictive models, ultimately enhancing the potential for returns on investments and facilitating profitable outcomes for investors.
Uplevel Security
Seed Round in 2016
Uplevel Security, Inc. is a cybersecurity company that develops an advanced incident analysis and response platform designed to enhance security operations for organizations. Established in 2014 and headquartered in New York, the company employs graph theory and machine learning to contextualize both incoming and historical security data. This innovative approach allows enterprises to better manage incidents, automate investigation workflows, and apply threat intelligence effectively. Uplevel Security's platform enables users to create and monitor customized performance metrics, optimize security controls, and integrate seamlessly with existing security infrastructures. By providing a robust system for analyzing security data, Uplevel Security helps organizations become more informed and resilient against potential cyber threats.
Troops
Series A in 2016
Troops.ai is a revenue communications platform that enhances sales velocity, visibility, and collaboration for sales teams. It operates as a Slackbot, providing real-time transparency into Salesforce information. Users can configure Salesforce reports, communicate deal wins, and access both standard and custom Salesforce data through Slack. The platform leverages artificial intelligence to generate customizable notifications and facilitate data updates across various applications. By delivering actionable pipeline alerts, Troops.ai aims to increase sales activity and improve overall performance. The company has attracted investments from notable firms, including First Round Capital, Founder Collective, and others, reflecting its significant potential in the sales technology market.
Pattern
Seed Round in 2016
Pattern is a intelligent workspace geared towards sales teams. It prepares research for the user, streamlining the process with built in templates. Pattern can also confirm meetings, automate follow-ups, update stale records and research accounts. Lastly, Pattern uses machine learning to surface risk and momentum signals in your pipeline using data from email, calendar, and Salesforce.
Zodiac
Seed Round in 2016
Zodiac Inc. specializes in predictive analytics solutions that forecast individualized customer lifetime value by leveraging real-time sales data. Founded in 2015 and headquartered in Philadelphia, Pennsylvania, the company aims to transform businesses into customer-centric organizations by providing insights into customer behavior. Zodiac’s cloud-based platform employs advanced data models and customer analytics to predict future behaviors, enabling marketers to make informed decisions about campaign optimization and sales forecasting. By focusing on individual customer metrics, Zodiac helps organizations acquire and retain high-value customers while minimizing ineffective spending. The company operates as a subsidiary of NIKE, Inc.
Upstart
Series C in 2015
Upstart is a lending platform founded in 2012 and headquartered in San Mateo, California, and Columbus, Ohio. The company utilizes artificial intelligence and machine learning to enhance the credit pricing and borrowing process. Its proprietary underwriting model allows for the identification of borrowers with limited credit and employment histories by analyzing various factors such as educational background, field of study, and work experience. Upstart connects consumer loan demand to a network of AI-enabled bank partners, offering a range of financial products, including personal loans, automotive retail loans, home equity lines of credit, and small dollar loans. This approach enables partnering banks to achieve higher approval rates and lower loss rates while providing a streamlined digital lending experience for borrowers.
Looker
Series B in 2015
Looker is an enterprise platform specializing in business intelligence, data applications, and embedded analytics. It offers a cloud-based solution that integrates data into daily workflows, allowing businesses to derive actionable insights and make data-driven decisions. By transcending traditional business intelligence methods, Looker enables companies to infuse data into their operational processes, creating new value streams and enhancing productivity. The platform supports various functions, including digital marketing analytics and web event analytics, empowering organizations to unlock the full potential of their data. Looker is now part of Google Cloud, enhancing its capabilities and reach in the data analytics landscape.
Clara Labs
Seed Round in 2015
Clara Labs, founded in 2014 and based in San Francisco, California, developed an online platform named Clara that automates meeting scheduling via email. The service is designed for both enterprises and individual employees, facilitating efficient communication and organization. Clara Labs is recognized for its innovative work in human-in-the-loop natural language processing systems, contributing to the development of a conversational user experience. In 2019, the company was acquired by TopFunnel, which continues to operate the Clara service, while Twitter acquired its research and development talent along with some intellectual property for content moderation purposes. Clara Labs operates as a subsidiary of Third Street Data, Inc.
Koru
Series A in 2015
Koru is a developer of a predictive recruitment processing platform that aims to enhance the talent recruitment process. The platform utilizes predictive hiring software to assess applicants based on key indicators of early career success, moving beyond traditional metrics such as GPA and college reputation. Koru has identified specific skills that are most predictive of workplace performance, known collectively as the Koru7, which includes Grit, Rigor, Impact, Teamwork, Curiosity, Ownership, and Polish. By focusing on these attributes, Koru enables recruiters to efficiently screen and select candidates, thereby improving the performance and productivity of early-career hires. The platform also supports efforts to increase workforce diversity and reduce the costs associated with poor hiring decisions. Customers using Koru have reported significant improvements, with 30-60% increases in high-performing hires and substantial annual returns on investment.
Caspida
Venture Round in 2014
Caspida, Inc. is a cybersecurity and threat detection company headquartered in Palo Alto, California. Founded in 2014, Caspida specializes in identifying and mitigating hidden threats within corporate networks, including those from users, devices, and applications. The company employs advanced techniques such as machine learning, behavior modeling, and real-time statistical analysis to detect a wide range of threats, including intellectual property theft, account hijacking, cloud asset compromise, fraud, and malware. Caspida stands out in the industry for its ability to identify unknown threats that have already infiltrated an organization, utilizing a behavioral threat detection approach without relying on traditional rules or human analysis. The company operates as a subsidiary of Splunk, Inc.
Koru
Seed Round in 2013
Koru is a developer of a predictive recruitment processing platform that aims to enhance the talent recruitment process. The platform utilizes predictive hiring software to assess applicants based on key indicators of early career success, moving beyond traditional metrics such as GPA and college reputation. Koru has identified specific skills that are most predictive of workplace performance, known collectively as the Koru7, which includes Grit, Rigor, Impact, Teamwork, Curiosity, Ownership, and Polish. By focusing on these attributes, Koru enables recruiters to efficiently screen and select candidates, thereby improving the performance and productivity of early-career hires. The platform also supports efforts to increase workforce diversity and reduce the costs associated with poor hiring decisions. Customers using Koru have reported significant improvements, with 30-60% increases in high-performing hires and substantial annual returns on investment.
Looker
Series A in 2013
Looker is an enterprise platform specializing in business intelligence, data applications, and embedded analytics. It offers a cloud-based solution that integrates data into daily workflows, allowing businesses to derive actionable insights and make data-driven decisions. By transcending traditional business intelligence methods, Looker enables companies to infuse data into their operational processes, creating new value streams and enhancing productivity. The platform supports various functions, including digital marketing analytics and web event analytics, empowering organizations to unlock the full potential of their data. Looker is now part of Google Cloud, enhancing its capabilities and reach in the data analytics landscape.
Upstart
Series A in 2013
Upstart is a lending platform founded in 2012 and headquartered in San Mateo, California, and Columbus, Ohio. The company utilizes artificial intelligence and machine learning to enhance the credit pricing and borrowing process. Its proprietary underwriting model allows for the identification of borrowers with limited credit and employment histories by analyzing various factors such as educational background, field of study, and work experience. Upstart connects consumer loan demand to a network of AI-enabled bank partners, offering a range of financial products, including personal loans, automotive retail loans, home equity lines of credit, and small dollar loans. This approach enables partnering banks to achieve higher approval rates and lower loss rates while providing a streamlined digital lending experience for borrowers.
Sift
Series A in 2013
Sift is a technology company focused on enhancing trust and safety in online interactions. Established in 2011 and headquartered in San Francisco, it provides solutions that help businesses manage and prevent fraud across over 34,000 websites and applications. By leveraging advanced technology and a vast global data network, Sift enables organizations to balance revenue growth with robust security measures. The company's offerings include digital trust and safety services that empower online businesses, alongside a commitment to fostering long-term partnerships with its clients. Sift's approach is designed to ensure that trust remains a fundamental aspect of digital interactions, contributing to safer online environments.
Looker
Seed Round in 2013
Looker is an enterprise platform specializing in business intelligence, data applications, and embedded analytics. It offers a cloud-based solution that integrates data into daily workflows, allowing businesses to derive actionable insights and make data-driven decisions. By transcending traditional business intelligence methods, Looker enables companies to infuse data into their operational processes, creating new value streams and enhancing productivity. The platform supports various functions, including digital marketing analytics and web event analytics, empowering organizations to unlock the full potential of their data. Looker is now part of Google Cloud, enhancing its capabilities and reach in the data analytics landscape.
Upstart
Seed Round in 2012
Upstart is a lending platform founded in 2012 and headquartered in San Mateo, California, and Columbus, Ohio. The company utilizes artificial intelligence and machine learning to enhance the credit pricing and borrowing process. Its proprietary underwriting model allows for the identification of borrowers with limited credit and employment histories by analyzing various factors such as educational background, field of study, and work experience. Upstart connects consumer loan demand to a network of AI-enabled bank partners, offering a range of financial products, including personal loans, automotive retail loans, home equity lines of credit, and small dollar loans. This approach enables partnering banks to achieve higher approval rates and lower loss rates while providing a streamlined digital lending experience for borrowers.
Aster Data Systems
Series B in 2009
Aster Data Systems specializes in big data management and analysis, offering innovative solutions for data-driven applications. The company's flagship product, nCluster, is a pioneering massively parallel processing (MPP) data warehouse that integrates application logic directly within the database engine, enabling rapid and deep analysis of large data sets. This "applications-within" approach leverages Aster's proprietary SQL-MapReduce technology to facilitate efficient parallelized data processing. Aster Data caters to various industries, with notable clients including Coremetrics, MySpace, Akamai, ShareThis, and Full Tilt Poker. The company is headquartered in San Carlos, California, and is supported by several prominent venture capital firms and industry leaders. In addition to its core database offerings, Aster Data provides a range of services, including analytics, data loading performance, query optimization, and consulting, to enhance the overall user experience and effectiveness of its solutions.
Aster Data Systems
Series A in 2007
Aster Data Systems specializes in big data management and analysis, offering innovative solutions for data-driven applications. The company's flagship product, nCluster, is a pioneering massively parallel processing (MPP) data warehouse that integrates application logic directly within the database engine, enabling rapid and deep analysis of large data sets. This "applications-within" approach leverages Aster's proprietary SQL-MapReduce technology to facilitate efficient parallelized data processing. Aster Data caters to various industries, with notable clients including Coremetrics, MySpace, Akamai, ShareThis, and Full Tilt Poker. The company is headquartered in San Carlos, California, and is supported by several prominent venture capital firms and industry leaders. In addition to its core database offerings, Aster Data provides a range of services, including analytics, data loading performance, query optimization, and consulting, to enhance the overall user experience and effectiveness of its solutions.
Aster Data Systems
Angel Round in 2005
Aster Data Systems specializes in big data management and analysis, offering innovative solutions for data-driven applications. The company's flagship product, nCluster, is a pioneering massively parallel processing (MPP) data warehouse that integrates application logic directly within the database engine, enabling rapid and deep analysis of large data sets. This "applications-within" approach leverages Aster's proprietary SQL-MapReduce technology to facilitate efficient parallelized data processing. Aster Data caters to various industries, with notable clients including Coremetrics, MySpace, Akamai, ShareThis, and Full Tilt Poker. The company is headquartered in San Carlos, California, and is supported by several prominent venture capital firms and industry leaders. In addition to its core database offerings, Aster Data provides a range of services, including analytics, data loading performance, query optimization, and consulting, to enhance the overall user experience and effectiveness of its solutions.
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