UJET, Inc. is a customer support software company that develops a cloud contact center platform tailored for modern customer experiences. Founded in 2015 and headquartered in San Francisco, with additional offices in New York and Seoul, UJET focuses on optimizing customer communications through voice and chat solutions. The platform integrates seamlessly with popular services like Salesforce, Zendesk, and Kustomer, enabling a unified approach to customer service that minimizes the need for customers to switch between different channels. By incorporating artificial intelligence, UJET enhances automation and boosts efficiency in customer interactions. Features such as online messaging, mobile capabilities, and a wait time messaging tool provide real-time updates, empowering agents to manage incoming calls effectively and resolve client issues promptly.
Goodmeetings
Non Equity Assistance in 2023
Goodmeetings is an online video and artificial intelligence-enabled platform focused on enhancing remote team performance management. The company offers a meeting insights and automation platform that integrates artificial intelligence with human intelligence to streamline sales processes. Its features include the automation of various sales tasks within a single video meeting environment, seamless integration with customer relationship management systems, and the standardization of sales workflows. Additionally, Goodmeetings provides real-time monitoring and guidance for teams, empowering them to improve sales outcomes and convert contacts more efficiently.
Upollo
Pre Seed Round in 2022
Upollo is a company that specializes in accelerating the growth of subscription-based businesses by predicting customer behavior, including churn and expansion opportunities. The platform analyzes extensive data, including over half a billion dollars in subscription revenue and billions of user interactions, to offer actionable insights to customer success teams, sales, and marketing departments. By identifying potential churn before it occurs and revealing opportunities for revenue expansion, Upollo enables businesses to enhance customer engagement and optimize conversion rates. Additionally, the platform provides real-time insights into user behavior, such as account sharing and the use of disposable contact information, allowing companies to foster positive interactions with potential customers who may be undecided about subscribing.
Rattle is a technology company that specializes in Salesforce integration, enabling seamless interaction between systems and teams through platforms like Slack and Teams. Founded in 2020 by Sahil Aggarwal, Apoorva Verma, and Milan Singh, Rattle offers a revenue orchestration platform that caters to all customer-facing departments within organizations. Its innovative technology allows sales representatives to log calls, track critical metrics, and update sales opportunities efficiently. Moreover, it streamlines processes for Account Executives and Sales Development Representatives, facilitating updates to customer relationship management systems and providing real-time visibility into pipeline reports. By enhancing operational efficiency, Rattle enables marketing professionals to focus more on customer engagement rather than being bogged down by internal process management.
Dialpad, Inc. is a cloud-based communications platform that specializes in enterprise solutions, offering a comprehensive suite of services including voice, video, group messaging, SMS, MMS, conferencing, and sharing of screens and documents. Founded in 2002 and based in San Francisco, the company has transformed its offerings through AI-powered features such as real-time transcription, automated note-taking, live sentiment analysis, and voice analytics. Dialpad's products, which include Dialpad, Dialpad Sell, UberConference, and Dialpad Contact Center, are designed to enhance collaboration and communication for businesses, enabling employees to work securely from any location and device. The company serves notable clients such as Motorola Solutions, ClassPass, Warby Parker, and Vivint, and has strategic partnerships with industry leaders like SoftBank Corp. Dialpad was previously known as Switch Communications, Inc. before rebranding in 2016.
Norby is a business that provides a toolkit for creators and brands to build and monetize their audience via SMS. Its platform facilitates meaningful relationships between creators and their followers, offering short message service marketing campaigns and email newsletters to help creators engage with and grow their audience.
Dialpad, Inc. is a cloud-based communications platform that specializes in enterprise solutions, offering a comprehensive suite of services including voice, video, group messaging, SMS, MMS, conferencing, and sharing of screens and documents. Founded in 2002 and based in San Francisco, the company has transformed its offerings through AI-powered features such as real-time transcription, automated note-taking, live sentiment analysis, and voice analytics. Dialpad's products, which include Dialpad, Dialpad Sell, UberConference, and Dialpad Contact Center, are designed to enhance collaboration and communication for businesses, enabling employees to work securely from any location and device. The company serves notable clients such as Motorola Solutions, ClassPass, Warby Parker, and Vivint, and has strategic partnerships with industry leaders like SoftBank Corp. Dialpad was previously known as Switch Communications, Inc. before rebranding in 2016.
UJET, Inc. is a customer support software company that develops a cloud contact center platform tailored for modern customer experiences. Founded in 2015 and headquartered in San Francisco, with additional offices in New York and Seoul, UJET focuses on optimizing customer communications through voice and chat solutions. The platform integrates seamlessly with popular services like Salesforce, Zendesk, and Kustomer, enabling a unified approach to customer service that minimizes the need for customers to switch between different channels. By incorporating artificial intelligence, UJET enhances automation and boosts efficiency in customer interactions. Features such as online messaging, mobile capabilities, and a wait time messaging tool provide real-time updates, empowering agents to manage incoming calls effectively and resolve client issues promptly.
Copper, Inc. is a provider of web-based customer relationship management (CRM) software specifically designed for Google applications, integrating seamlessly with G Suite. Founded in 2011 and headquartered in San Francisco, the company offers a platform that captures data automatically, enabling real-time tracking of sales opportunities and deals. Users can customize their CRM experience with features such as sales forecasting reports, custom fields, and pipeline filters. The software allows for mobile management of sales pipelines, call logging, automated task reminders, and push notifications for new records. Copper serves various industries, including technology, consulting, real estate, and corporate development, focusing on enhancing productivity and fostering authentic relationships among teams. The company, which rebranded from ProsperWorks in 2018, emphasizes an intuitive user experience and instant functionality.
Onward
Acquisition in 2018
Onward is a customer service automation platform that specializes in developing artificial intelligence-based tools aimed at enhancing user interactions in business settings. The platform's primary objective is to help clients achieve a targeted automation level, characterized by automating 40% of customer inquiries and messages while maintaining an average response time of 40 seconds. Onward's solutions are designed for seamless integration with existing systems such as Zendesk, Salesforce, and Hubspot, facilitating the management of customer queries and lead generation. Utilizing advanced natural language processing, Onward's enterprise chatbot can interpret customer messages and generate contextualized, personalized responses by leveraging data points like historical activity and location. This innovative approach aims to improve customer service efficiency while enhancing user satisfaction.
Yesware, Inc. is a technology company that specializes in developing a prescriptive sales platform tailored for startups and sales professionals globally. Founded in 2010 and headquartered in Boston, Massachusetts, with an additional office in San Francisco, Yesware offers an all-in-one toolkit for sales within email platforms such as Outlook and Gmail. This toolkit enables sales professionals to track emails, schedule communications, set reminders, and place calls directly from their inboxes. Yesware's platform is designed to enhance sales productivity by providing advanced analytics, customizable email templates, and integration with customer relationship management systems. It supports both small businesses and large enterprises, helping organizations streamline their sales processes and improve customer engagement. Yesware is trusted by companies like Yelp, Twitter, and Monday.com, and has been installed over 1.2 million times, demonstrating its widespread adoption in the sales industry.
UJET, Inc. is a customer support software company that develops a cloud contact center platform tailored for modern customer experiences. Founded in 2015 and headquartered in San Francisco, with additional offices in New York and Seoul, UJET focuses on optimizing customer communications through voice and chat solutions. The platform integrates seamlessly with popular services like Salesforce, Zendesk, and Kustomer, enabling a unified approach to customer service that minimizes the need for customers to switch between different channels. By incorporating artificial intelligence, UJET enhances automation and boosts efficiency in customer interactions. Features such as online messaging, mobile capabilities, and a wait time messaging tool provide real-time updates, empowering agents to manage incoming calls effectively and resolve client issues promptly.
Dialpad, Inc. is a cloud-based communications platform that specializes in enterprise solutions, offering a comprehensive suite of services including voice, video, group messaging, SMS, MMS, conferencing, and sharing of screens and documents. Founded in 2002 and based in San Francisco, the company has transformed its offerings through AI-powered features such as real-time transcription, automated note-taking, live sentiment analysis, and voice analytics. Dialpad's products, which include Dialpad, Dialpad Sell, UberConference, and Dialpad Contact Center, are designed to enhance collaboration and communication for businesses, enabling employees to work securely from any location and device. The company serves notable clients such as Motorola Solutions, ClassPass, Warby Parker, and Vivint, and has strategic partnerships with industry leaders like SoftBank Corp. Dialpad was previously known as Switch Communications, Inc. before rebranding in 2016.
Copper, Inc. is a provider of web-based customer relationship management (CRM) software specifically designed for Google applications, integrating seamlessly with G Suite. Founded in 2011 and headquartered in San Francisco, the company offers a platform that captures data automatically, enabling real-time tracking of sales opportunities and deals. Users can customize their CRM experience with features such as sales forecasting reports, custom fields, and pipeline filters. The software allows for mobile management of sales pipelines, call logging, automated task reminders, and push notifications for new records. Copper serves various industries, including technology, consulting, real estate, and corporate development, focusing on enhancing productivity and fostering authentic relationships among teams. The company, which rebranded from ProsperWorks in 2018, emphasizes an intuitive user experience and instant functionality.
LevelUp
Venture Round in 2017
LevelUp is a developer of advanced mobile experiences tailored for over 200 brands across the United States, focusing on enhancing customer engagement and sales growth. Its platform provides a comprehensive array of features including mobile rewards, payments, online ordering, customer relationship management, and targeted marketing campaign tools. By collecting data from both in-store and online transactions, LevelUp empowers businesses to create effective marketing strategies aimed at increasing customer spending and loyalty. The company has established strategic partnerships with major players such as Chase, Facebook, and Google, which allows restaurants to reach a broader customer base. LevelUp is distinguished by its commitment to building a network that prepares merchants for future developments in the mobile landscape.
Nimble CRM
Series A in 2017
Nimble is a Web Based SaaS platform that helps small businesses attract and retain customers by enabling their team to work more effectively together and stay top of mind with their prospects and customers. Nimble was designed to enable small business to attain the same benefits larger companies have achieved with their CRM strategies without the associated costs and complexities. Nimble CRM combines the power of relationship management, unified conversations/communications, social media tools, and team Collaboration under one roof. Nimble keeps you and your team organized and allows more effective communications between your company and its contacts from one centralized SaaS platform regardless of what they are using: Facebook, Twitter, LinkedIn, IM, text message or email.
Scalus
Venture Round in 2015
Scalus is a San Francisco-based company that provides a comprehensive workflow automation platform aimed at enhancing business operations. The platform enables organizations to streamline their processes, automate customer communication, and efficiently manage onboarding, thereby eliminating the need for manual status and revenue checks. By focusing on customer and partner enablement, Scalus empowers businesses to optimize their operations from initial training through ongoing development. This all-in-one solution is particularly beneficial for companies looking to scale swiftly and maximize revenue generation. Scalus is supported by prominent investors, including Google Ventures and Sherpa Capital.
Yesware, Inc. is a technology company that specializes in developing a prescriptive sales platform tailored for startups and sales professionals globally. Founded in 2010 and headquartered in Boston, Massachusetts, with an additional office in San Francisco, Yesware offers an all-in-one toolkit for sales within email platforms such as Outlook and Gmail. This toolkit enables sales professionals to track emails, schedule communications, set reminders, and place calls directly from their inboxes. Yesware's platform is designed to enhance sales productivity by providing advanced analytics, customizable email templates, and integration with customer relationship management systems. It supports both small businesses and large enterprises, helping organizations streamline their sales processes and improve customer engagement. Yesware is trusted by companies like Yelp, Twitter, and Monday.com, and has been installed over 1.2 million times, demonstrating its widespread adoption in the sales industry.
Dialpad, Inc. is a cloud-based communications platform that specializes in enterprise solutions, offering a comprehensive suite of services including voice, video, group messaging, SMS, MMS, conferencing, and sharing of screens and documents. Founded in 2002 and based in San Francisco, the company has transformed its offerings through AI-powered features such as real-time transcription, automated note-taking, live sentiment analysis, and voice analytics. Dialpad's products, which include Dialpad, Dialpad Sell, UberConference, and Dialpad Contact Center, are designed to enhance collaboration and communication for businesses, enabling employees to work securely from any location and device. The company serves notable clients such as Motorola Solutions, ClassPass, Warby Parker, and Vivint, and has strategic partnerships with industry leaders like SoftBank Corp. Dialpad was previously known as Switch Communications, Inc. before rebranding in 2016.
Ambition
Seed Round in 2014
Ambition is a sales management platform tailored for performance-driven teams, enabling sales leaders to enhance coaching and streamline management. The platform is designed to foster a culture of transparency and accountability, empowering sales organizations to achieve their goals, particularly in remote work settings. By emphasizing team inspiration and economic opportunity, Ambition creates an environment where flexibility and success coexist. Its features are geared towards optimizing remote work, ensuring that businesses can operate efficiently regardless of employee location.
Yesware, Inc. is a technology company that specializes in developing a prescriptive sales platform tailored for startups and sales professionals globally. Founded in 2010 and headquartered in Boston, Massachusetts, with an additional office in San Francisco, Yesware offers an all-in-one toolkit for sales within email platforms such as Outlook and Gmail. This toolkit enables sales professionals to track emails, schedule communications, set reminders, and place calls directly from their inboxes. Yesware's platform is designed to enhance sales productivity by providing advanced analytics, customizable email templates, and integration with customer relationship management systems. It supports both small businesses and large enterprises, helping organizations streamline their sales processes and improve customer engagement. Yesware is trusted by companies like Yelp, Twitter, and Monday.com, and has been installed over 1.2 million times, demonstrating its widespread adoption in the sales industry.
Yesware, Inc. is a technology company that specializes in developing a prescriptive sales platform tailored for startups and sales professionals globally. Founded in 2010 and headquartered in Boston, Massachusetts, with an additional office in San Francisco, Yesware offers an all-in-one toolkit for sales within email platforms such as Outlook and Gmail. This toolkit enables sales professionals to track emails, schedule communications, set reminders, and place calls directly from their inboxes. Yesware's platform is designed to enhance sales productivity by providing advanced analytics, customizable email templates, and integration with customer relationship management systems. It supports both small businesses and large enterprises, helping organizations streamline their sales processes and improve customer engagement. Yesware is trusted by companies like Yelp, Twitter, and Monday.com, and has been installed over 1.2 million times, demonstrating its widespread adoption in the sales industry.
HubSpot, Inc., established in 2005 and headquartered in Cambridge, Massachusetts, specializes in providing a comprehensive, cloud-based software platform for businesses worldwide. This platform integrates marketing, sales, and customer service applications, including CRM, SEO, content management, messaging, marketing automation, analytics, and more. HubSpot serves mid-market business-to-business companies, helping them attract visitors, convert leads, and close customers through its inbound marketing approach.
Dialpad, Inc. is a cloud-based communications platform that specializes in enterprise solutions, offering a comprehensive suite of services including voice, video, group messaging, SMS, MMS, conferencing, and sharing of screens and documents. Founded in 2002 and based in San Francisco, the company has transformed its offerings through AI-powered features such as real-time transcription, automated note-taking, live sentiment analysis, and voice analytics. Dialpad's products, which include Dialpad, Dialpad Sell, UberConference, and Dialpad Contact Center, are designed to enhance collaboration and communication for businesses, enabling employees to work securely from any location and device. The company serves notable clients such as Motorola Solutions, ClassPass, Warby Parker, and Vivint, and has strategic partnerships with industry leaders like SoftBank Corp. Dialpad was previously known as Switch Communications, Inc. before rebranding in 2016.
Yesware, Inc. is a technology company that specializes in developing a prescriptive sales platform tailored for startups and sales professionals globally. Founded in 2010 and headquartered in Boston, Massachusetts, with an additional office in San Francisco, Yesware offers an all-in-one toolkit for sales within email platforms such as Outlook and Gmail. This toolkit enables sales professionals to track emails, schedule communications, set reminders, and place calls directly from their inboxes. Yesware's platform is designed to enhance sales productivity by providing advanced analytics, customizable email templates, and integration with customer relationship management systems. It supports both small businesses and large enterprises, helping organizations streamline their sales processes and improve customer engagement. Yesware is trusted by companies like Yelp, Twitter, and Monday.com, and has been installed over 1.2 million times, demonstrating its widespread adoption in the sales industry.
LevelUp is a developer of advanced mobile experiences tailored for over 200 brands across the United States, focusing on enhancing customer engagement and sales growth. Its platform provides a comprehensive array of features including mobile rewards, payments, online ordering, customer relationship management, and targeted marketing campaign tools. By collecting data from both in-store and online transactions, LevelUp empowers businesses to create effective marketing strategies aimed at increasing customer spending and loyalty. The company has established strategic partnerships with major players such as Chase, Facebook, and Google, which allows restaurants to reach a broader customer base. LevelUp is distinguished by its commitment to building a network that prepares merchants for future developments in the mobile landscape.
LocBox Labs
Venture Round in 2012
LocBox Labs is a San Francisco-based provider of comprehensive marketing solutions tailored for local businesses. The company offers a range of services, including email marketing, newsletters, promotional birthday offers, social media engagement tools such as Facebook likes generators, and marketing assessments. Additionally, LocBox Labs provides unique promotional strategies like lucky dips and specials for platforms such as Foursquare. By combining various marketing tools into a single platform, LocBox Labs aims to simplify the marketing process for local businesses, enabling them to enhance their customer engagement and drive growth.
Nimble CRM
Angel Round in 2012
Nimble is a Web Based SaaS platform that helps small businesses attract and retain customers by enabling their team to work more effectively together and stay top of mind with their prospects and customers. Nimble was designed to enable small business to attain the same benefits larger companies have achieved with their CRM strategies without the associated costs and complexities. Nimble CRM combines the power of relationship management, unified conversations/communications, social media tools, and team Collaboration under one roof. Nimble keeps you and your team organized and allows more effective communications between your company and its contacts from one centralized SaaS platform regardless of what they are using: Facebook, Twitter, LinkedIn, IM, text message or email.
Punchd
Acquisition in 2011
Punchd is a mobile application designed to streamline loyalty programs by enabling users to store their loyalty cards on their smartphones. The company offers brick-and-mortar retailers a simple and secure platform to establish and manage loyalty programs within minutes, facilitating easier engagement with customers. Punchd's system serves as a modern alternative to traditional paper-based loyalty cards, such as buy-10-get-1-free schemes, by providing a digital solution that is fully managed and measured online. Currently in beta, Punchd is collaborating with select venues to refine its service and aims to enhance the interaction between users and businesses in the future.
DailyCred
Seed Round in 2011
DailyCred Inc. is a technology company that specializes in developing applications for user management across websites and applications. Founded in 2008 and based in San Francisco, California, DailyCred provides a range of services including customer relationship management, secure authentication, and application programming interfaces. The company's innovative platform simplifies identity and authentication processes, allowing businesses to manage user registrations, password resets, and account activities effectively. DailyCred also features a price index crawler that helps users identify the best times to purchase high-value items by leveraging social connections for expert advice. Originally known as Shopobot, the company rebranded in January 2011 to better align with its focus on identity and authentication solutions.
Dialpad, Inc. is a cloud-based communications platform that specializes in enterprise solutions, offering a comprehensive suite of services including voice, video, group messaging, SMS, MMS, conferencing, and sharing of screens and documents. Founded in 2002 and based in San Francisco, the company has transformed its offerings through AI-powered features such as real-time transcription, automated note-taking, live sentiment analysis, and voice analytics. Dialpad's products, which include Dialpad, Dialpad Sell, UberConference, and Dialpad Contact Center, are designed to enhance collaboration and communication for businesses, enabling employees to work securely from any location and device. The company serves notable clients such as Motorola Solutions, ClassPass, Warby Parker, and Vivint, and has strategic partnerships with industry leaders like SoftBank Corp. Dialpad was previously known as Switch Communications, Inc. before rebranding in 2016.
HubSpot, Inc., established in 2005 and headquartered in Cambridge, Massachusetts, specializes in providing a comprehensive, cloud-based software platform for businesses worldwide. This platform integrates marketing, sales, and customer service applications, including CRM, SEO, content management, messaging, marketing automation, analytics, and more. HubSpot serves mid-market business-to-business companies, helping them attract visitors, convert leads, and close customers through its inbound marketing approach.
LevelUp is a developer of advanced mobile experiences tailored for over 200 brands across the United States, focusing on enhancing customer engagement and sales growth. Its platform provides a comprehensive array of features including mobile rewards, payments, online ordering, customer relationship management, and targeted marketing campaign tools. By collecting data from both in-store and online transactions, LevelUp empowers businesses to create effective marketing strategies aimed at increasing customer spending and loyalty. The company has established strategic partnerships with major players such as Chase, Facebook, and Google, which allows restaurants to reach a broader customer base. LevelUp is distinguished by its commitment to building a network that prepares merchants for future developments in the mobile landscape.
Signpost
Seed Round in 2010
Signpost, Inc. is a New York-based company that develops Mia, a customer relationship management and remarketing software designed to assist local businesses in enhancing their customer engagement. The platform automatically collects and analyzes consumer data from various touchpoints, including email, calls, and transactions, enabling businesses to create comprehensive customer records. Signpost's software facilitates a customer-centric approach by allowing brands to send personalized communications and promotions, thereby helping them to capture and convert leads effectively. Founded in 2009 and originally named Postabon, Inc., Signpost serves a diverse clientele of small and large local businesses, aiming to strengthen their customer base and increase revenue from existing clients.
LevelUp is a developer of advanced mobile experiences tailored for over 200 brands across the United States, focusing on enhancing customer engagement and sales growth. Its platform provides a comprehensive array of features including mobile rewards, payments, online ordering, customer relationship management, and targeted marketing campaign tools. By collecting data from both in-store and online transactions, LevelUp empowers businesses to create effective marketing strategies aimed at increasing customer spending and loyalty. The company has established strategic partnerships with major players such as Chase, Facebook, and Google, which allows restaurants to reach a broader customer base. LevelUp is distinguished by its commitment to building a network that prepares merchants for future developments in the mobile landscape.
Neotonic
Acquisition in 2003
Neotonic Software Corporation, founded in 2001 and headquartered in San Francisco, California, specializes in developing and marketing email-based Customer Relationship Management (CRM) solutions. Its flagship product, Trakken, is a web-based email response management software designed to handle high volumes of email messages efficiently. In addition to Trakken, Neotonic offers various services including email conversion, routing configuration, system backup, reconfiguration, and robust anti-virus and anti-spam solutions. The company serves a diverse clientele that includes organizations such as Butterfields, Brainshark, and Stanford International. Neotonic operates as a subsidiary of Google Inc., reflecting its integration within a larger technology ecosystem.