Zendesk
Zendesk, established in 2007, is a leading customer service platform that develops and provides cloud-based software solutions. Headquartered in San Francisco, California, Zendesk empowers organizations to enhance customer engagement and understanding by offering a unified, multi-channel customer communication system. Its software, easy to use and implement, enables businesses to scale quickly, focus on innovation, and serve over 150,000 customers across diverse industries and languages.
Outbound.io
Acquisition in 2017
Outbound.io is a mobile and web-based communication platform that helps marketers and product teams automate and optimize their messaging strategies. Founded in 2013 and based in San Francisco, California, the platform allows users to send automated emails, push notifications, SMS, and voice messages triggered by specific customer actions. By organizing messages around user behaviors, Outbound.io enables businesses to engage customers effectively and analyze the performance of their communications. The company operates as a subsidiary of Zendesk, enhancing its capabilities in managing product notifications and marketing messages across iOS and Android platforms.
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