Zendesk
Zendesk is a customer service platform that specializes in developing cloud-based software to enhance customer engagement and improve relationships between organizations and their clients. Founded in 2007 and headquartered in San Francisco, California, Zendesk offers a range of products that unify customer communication across multiple channels, including self-service, phone, chat, messaging, and email. This software is designed to be user-friendly and easy to implement, allowing organizations to respond quickly to customer needs and scale as they grow. With over 150,000 customers in various industries and support for more than 30 languages, Zendesk aims to empower businesses to innovate and better understand their customers.
Tymeshift
Acquisition in 2023
Tymeshift, Inc. is a developer of a workforce management application tailored for customer support teams, primarily those using Zendesk. Founded in 2017 and headquartered in Fairfield, Iowa, with additional offices in Novi Sad, Serbia, and Lisbon, Portugal, Tymeshift provides tools that automatically track time spent on various customer interactions, such as tickets, chats, and calls. The platform offers features such as intraday scheduling, real-time activity monitoring, and comprehensive reporting, all aimed at enhancing agent productivity and efficiency. With its user-friendly interface and reliable forecasting capabilities, Tymeshift enables organizations to improve their customer service through better workforce management. The application is utilized both in the United States and internationally.
Tymeshift
Seed Round in 2020
Tymeshift, Inc. is a developer of a workforce management application tailored for customer support teams, primarily those using Zendesk. Founded in 2017 and headquartered in Fairfield, Iowa, with additional offices in Novi Sad, Serbia, and Lisbon, Portugal, Tymeshift provides tools that automatically track time spent on various customer interactions, such as tickets, chats, and calls. The platform offers features such as intraday scheduling, real-time activity monitoring, and comprehensive reporting, all aimed at enhancing agent productivity and efficiency. With its user-friendly interface and reliable forecasting capabilities, Tymeshift enables organizations to improve their customer service through better workforce management. The application is utilized both in the United States and internationally.
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