Zendesk

Local Measure is a targeted location-based customer intelligence platform that helps tourism and hospitality brands drive their customer experience strategy. Customers are fragmented across loyalty programs; loyalty is no longer an affinity with a brand but a result of the experience businesses create with their customers from the moment a guest walks through their door until the moment they leave. With e-commerce and web aggregators, brands are being dis-intermediated from their own customers, reducing margin on sales and losing direct relationship. Local Measure gives control back to businesses by giving them visibility over the customer profiles, social media posts and real-time feedback from their local outlets.

PolyAI Ltd is a company that specializes in developing a conversational artificial intelligence platform aimed at enhancing human-machine voice interactions. Founded in 2017 and headquartered in London, United Kingdom, with an additional office in New York, the company focuses on creating enterprise voice assistants capable of engaging in natural conversations with customers. These assistants utilize advanced machine learning and natural language processing to understand and respond to customer inquiries, regardless of phrasing or dialect. The platform supports features such as multilingual capabilities, data acquisition, and dynamic flow design, facilitating the creation of human-like interactions and improving customer service experiences across various industries.

Ultimate develops a virtual agent platform that automates customer support across various channels. The company's technology leverages deep learning artificial intelligence to enhance interactions by learning from historical chat data and providing real-time responses to suggestions. This innovative approach enables clients to scale their customer service operations effectively, improving overall customer experiences through automation.

Klaus is a customer service quality management platform that enhances the effectiveness of customer interactions by streamlining internal feedback processes. Established on August 9, 2017, in Tallinn, Estonia, by Kair Käsperand and Martin Kõiva, the platform integrates seamlessly with existing help desk solutions, allowing companies to improve response quality and simplify agent onboarding. Klaus focuses on facilitating a systematic quality assurance process, coaching agents, and ultimately increasing customer retention. By providing tools that reduce the complexity of customer conversations, Klaus aims to elevate the overall standard of customer service.

SocialCap is an innovative startup that pioneers a smart ecosystem, transforming the landscape of personal contact management and social networking. At its core, SocialCap amalgamates advanced technologies with insights derived from social, behavioral, psychological, and anthropological sciences to enhance the quality of connections and social networking experiences. At the heart of SocialCap is a sophisticated platform leveraging artificial intelligence to enhance contact management and create meaningful connections. Business Description: SocialCap addresses the rising demand for efficient personal contact management by combining cutting-edge technology with scientific principles. It stands as an indispensable tool for professionals, entrepreneurs, and individuals aiming to optimize their social interactions and achieve personal and professional goals through a science-driven approach. Key Features: Contact Dashboards: SocialCap introduces dynamic and user-friendly contact dashboards, driven by insights from social sciences. This provides users with a holistic view of their network, incorporating elements from behavioral and psychological sciences to enhance interaction and relationship dynamics. AI-Powered Management: SocialCap employs artificial intelligence harmoniously with principles from anthropology and psychology to automate contact organization. It intelligently gathers and updates contact information, ensuring users stay connected and informed while aligning with human behavior patterns. Efficient Networking Tools: SocialCap is not just a contact management tool; it's a business companion for advanced social networking communication. Users can seamlessly navigate their network, identify key connections, and unlock opportunities for achive their goals. Technologies Used: Artificial Intelligence (AI): SocialCap harnesses the power of AI for automating contact management, enriching contact data, and providing intelligent insights for more effective networking. Cloud Technology: The platform utilizes cloud infrastructure for scalable and secure data storage, ensuring accessibility and data integrity for users across various devices. Data Analytics: SocialCap incorporates data analytics to offer users insights into their networking progress, helping them make informed decisions about their social interactions and connections. Mission and Vision: SocialCap's mission is to empower individuals to take control of their personal and professional networks, fostering meaningful connections and enhancing productivity. Our vision is to be the go-to platform for anyone looking to optimize their social capital for personal and professional success. By supporting SocialCap, you are investing in a groundbreaking solution that not only streamlines contact management but also propels social communication into the future.

Tymeshift, Inc. is a developer of a workforce management application tailored for customer support teams, primarily those using Zendesk. Founded in 2017 and headquartered in Fairfield, Iowa, with additional offices in Novi Sad, Serbia, and Lisbon, Portugal, Tymeshift provides tools that automatically track time spent on various customer interactions, such as tickets, chats, and calls. The platform offers features such as intraday scheduling, real-time activity monitoring, and comprehensive reporting, all aimed at enhancing agent productivity and efficiency. With its user-friendly interface and reliable forecasting capabilities, Tymeshift enables organizations to improve their customer service through better workforce management. The application is utilized both in the United States and internationally.

Spera is an identity security posture management platform that acts as a force multiplier for identity teams - helping detect, prioritize, and remediate identity-driven breaches.

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U22 is a media streaming platform.

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Alliants, founded in 2009, specializes in developing software technology solutions tailored for the luxury hotel, travel, and retail sectors. The company provides a range of products designed to enhance the digital guest experience, including mobile applications and chat solutions that facilitate seamless communication between businesses and their customers. Its offerings encompass features such as messaging, concierge services, and workflow automation, along with data analytics and technology consulting. These solutions support contactless communication across various messaging channels, enabling millions of users worldwide to engage effortlessly with some of the most prestigious hotels and brands. Alliants is recognized for its innovative approach in transforming customer interactions and elevating service standards in the luxury market.

Cleverly is an AI-based customer service platform that offers agent assistance, automated workflows, and knowledge management services.

Lessonly operates as an enterprise educational platform that focuses on providing online training and education services for organizations. Its platform offers tools for creating step-by-step lessons that help companies capture and disseminate information effectively. This enables organizations to improve their onboarding processes for new employees and enhance ongoing training efforts. By facilitating structured learning experiences, Lessonly assists teams in developing their skills and knowledge, ultimately contributing to overall organizational efficiency and effectiveness.

Tymeshift, Inc. is a developer of a workforce management application tailored for customer support teams, primarily those using Zendesk. Founded in 2017 and headquartered in Fairfield, Iowa, with additional offices in Novi Sad, Serbia, and Lisbon, Portugal, Tymeshift provides tools that automatically track time spent on various customer interactions, such as tickets, chats, and calls. The platform offers features such as intraday scheduling, real-time activity monitoring, and comprehensive reporting, all aimed at enhancing agent productivity and efficiency. With its user-friendly interface and reliable forecasting capabilities, Tymeshift enables organizations to improve their customer service through better workforce management. The application is utilized both in the United States and internationally.

Smooch is a provider of an omnichannel conversation platform that aims to enhance the relationships between businesses and their customers. By offering a comprehensive messaging platform, Smooch connects various software and bot platforms to a wide range of messaging channels, enabling enterprises to deliver personalized customer experiences at scale. The platform supports thousands of communications for startups and established companies each year, emphasizing the importance of human interactions in business. Smooch's features, integrations, and developer-friendly APIs empower users to focus on providing exceptional service, reinforcing the belief that messaging should be the primary mode of communication between businesses and their customers.

Medallia Agent Connect is a company feedback platform focused on enhancing customer service experiences. Its primary offerings include Stella Connect, which gathers feedback from customers regarding their interactions with service agents, and Stella Pulse, a mystery shopping service that evaluates customer service performance across various companies. Stella Pulse provides licensed data to online merchants and aggregators, enabling them to benchmark and improve their service quality. Together, these tools are designed to increase agent engagement and facilitate continuous improvement in service performance.

Medallia Agent Connect is a company feedback platform focused on enhancing customer service experiences. Its primary offerings include Stella Connect, which gathers feedback from customers regarding their interactions with service agents, and Stella Pulse, a mystery shopping service that evaluates customer service performance across various companies. Stella Pulse provides licensed data to online merchants and aggregators, enabling them to benchmark and improve their service quality. Together, these tools are designed to increase agent engagement and facilitate continuous improvement in service performance.

GoodData Corporation operates a software-as-a-service (SaaS) platform focused on business intelligence and analytics, catering to the needs of organizations seeking to enhance their data-driven decision-making processes. Founded in 2007 and headquartered in San Francisco, California, GoodData offers a comprehensive analytics platform that consolidates data from various sources, including internal systems and cloud services. This platform enables businesses to manage data governance, security, and self-service data discovery effectively. GoodData’s solutions cover a wide range of analytics applications, including enterprise analytics for sales, marketing, and customer service. Additionally, the company provides support, training, and consulting services to assist clients in leveraging their data. Its clientele spans multiple industries, including e-commerce, financial services, media, and technology, both in the United States and internationally. GoodData's mission is to empower enterprises to create Smart Business Applications that enhance performance and drive competitive advantage by integrating analytics into everyday business operations.

Base built the first scientific sales platform that empowers businesses to grow revenue in a way that’s measurable, repeatable and scalable. Unlike legacy cloud CRM and sales force automation systems, Base offers an all-in-one solution that increases rep adoption rates and data capture across devices. With the ability to analyze big data trends in real-time, Base’s Apollo provides sales leaders with the actionable, quantifiable insights they need to accelerate performance. Base is the #1 rated CRM and sales mobile app in the iOS and Android stores, with more than a quarter of a million app downloads. Base and its team of Sales Scientists help more than 7,000 leading companies across the globe like Cisco, Cook Medical, Dow Chemical, Groupon and Blue Raven Solar take a more scientific approach to sales. The company is venture backed and headquartered in Mountain View, California.

Smart cutz is a youth entrepreneurs based business that provides needs of business expansion.

Fast Forward is an accelerator dedicated to supporting social technology nonprofits. The organization offers a three-month program that includes a philanthropic grant, access to experienced mentors, a tailored curriculum, and a supportive community. By providing both financial and human capital, Fast Forward aims to help these nonprofits scale their technology solutions and maximize their impact in addressing social challenges.

Outbound.io is a web-based tool for non-technical marketers and product people to set up automated emails, push notifications, SMSs, or voice messages when they need their users to take an action and then test how well each message works. The tool organizes the messages its users send around the actions their customers take. Outbound.io was launched on April 23, 2013 and is based in San Francisco, California.

BIME Analytics, founded in 2009 in Montpellier, France, specializes in cloud-based business intelligence software that facilitates data integration, visualization, and sharing for organizations. Its platform allows users to transform data from multiple sources into actionable insights and custom dashboards without requiring SQL knowledge. This user-friendly approach empowers both business and technical users to make informed decisions quickly and cost-effectively. BIME Analytics has established itself as a pioneering provider of front-end BI capabilities, notably being the first to offer such services for Google BigQuery. The company serves a diverse global clientele, including notable organizations such as Shell, Greenpeace, and Cisco. BIME Analytics has garnered recognition through numerous awards and has been featured in prominent technology publications, underscoring its innovative contributions to the field of data analytics.

Zopim is an online chat software platform that specializes in developing solutions for live support and customer assistance. The company focuses on enhancing chat service capabilities, allowing businesses to engage with their website visitors effectively. In addition to facilitating real-time communication, Zopim offers insights into visitor demographics, such as age, gender, and location, enabling businesses to tailor their interactions and improve customer service.