Zendesk

Local Measure International operates a location-based customer intelligence platform specifically designed for tourism and hospitality brands. The platform serves as a sales and marketing tool, gathering geolocation data and integrating information from social media within specific locations, such as theme parks, restaurants, and hotels. By providing businesses with visibility over customer profiles, social media interactions, and real-time feedback, Local Measure enables companies to better understand local conversations and enhance their customer experience strategies. This approach empowers brands to regain control over their customer relationships and improve engagement, addressing the challenges posed by e-commerce and web aggregators that can dilute direct connections with customers.

PolyAI Ltd is a company that specializes in developing a conversational artificial intelligence platform aimed at enhancing human-machine voice interactions. Established in 2017 and headquartered in London, United Kingdom, with an additional office in New York, the company focuses on building enterprise voice assistants that engage in natural conversations with customers to address their needs. The platform utilizes advanced machine learning and natural language processing technologies, enabling it to understand and respond to customers effectively, regardless of the variations in their speech. Key features of PolyAI’s platform include multilingual support, dynamic flow design, and task-agnostic capabilities, allowing developers to create seamless and human-like interactions within various digital environments.

Ultimate is a developer of a virtual agent platform that focuses on automating customer support across various communication channels. The company employs deep learning artificial intelligence technology, which collaborates with human agents to enhance customer interactions by learning from historical chat data. This capability allows Ultimate to provide real-time responses and suggestions, enabling clients to scale their customer service operations efficiently. Through its innovative approach, Ultimate aims to improve the overall customer experience while optimizing support processes.

Klaus is a customer service quality management platform that enhances the efficiency of customer interactions through systematic internal feedback. Founded on August 9, 2017, by Kair Käsperand and Martin Kõiva in Tallinn, Estonia, the company focuses on streamlining quality assurance processes, coaching customer service agents, and improving customer retention. Klaus integrates seamlessly with various help desk solutions, allowing organizations to simplify their review systems and reduce reliance on spreadsheets. By providing tools that facilitate better customer service quality, Klaus aims to help companies create less complicated and more effective conversations with their customers.

SocialCap is an innovative startup that pioneers a smart ecosystem, transforming the landscape of personal contact management and social networking. At its core, SocialCap amalgamates advanced technologies with insights derived from social, behavioral, psychological, and anthropological sciences to enhance the quality of connections and social networking experiences. At the heart of SocialCap is a sophisticated platform leveraging artificial intelligence to enhance contact management and create meaningful connections. Business Description: SocialCap addresses the rising demand for efficient personal contact management by combining cutting-edge technology with scientific principles. It stands as an indispensable tool for professionals, entrepreneurs, and individuals aiming to optimize their social interactions and achieve personal and professional goals through a science-driven approach. Key Features: Contact Dashboards: SocialCap introduces dynamic and user-friendly contact dashboards, driven by insights from social sciences. This provides users with a holistic view of their network, incorporating elements from behavioral and psychological sciences to enhance interaction and relationship dynamics. AI-Powered Management: SocialCap employs artificial intelligence harmoniously with principles from anthropology and psychology to automate contact organization. It intelligently gathers and updates contact information, ensuring users stay connected and informed while aligning with human behavior patterns. Efficient Networking Tools: SocialCap is not just a contact management tool; it's a business companion for advanced social networking communication. Users can seamlessly navigate their network, identify key connections, and unlock opportunities for achive their goals. Technologies Used: Artificial Intelligence (AI): SocialCap harnesses the power of AI for automating contact management, enriching contact data, and providing intelligent insights for more effective networking. Cloud Technology: The platform utilizes cloud infrastructure for scalable and secure data storage, ensuring accessibility and data integrity for users across various devices. Data Analytics: SocialCap incorporates data analytics to offer users insights into their networking progress, helping them make informed decisions about their social interactions and connections. Mission and Vision: SocialCap's mission is to empower individuals to take control of their personal and professional networks, fostering meaningful connections and enhancing productivity. Our vision is to be the go-to platform for anyone looking to optimize their social capital for personal and professional success. By supporting SocialCap, you are investing in a groundbreaking solution that not only streamlines contact management but also propels social communication into the future.

Tymeshift, Inc. is a technology company that specializes in workforce management solutions for customer support teams. Founded in 2017 and headquartered in Fairfield, Iowa, with additional offices in Novi Sad, Serbia, and Lisbon, Portugal, Tymeshift offers an application that tracks time spent on various customer interactions, such as tickets, chats, and calls. The platform provides tools for creating comprehensive intraday schedules, monitoring staffing across channels, and delivering real-time insights into agent activity and productivity. By streamlining scheduling, forecasting, and reporting, Tymeshift aims to enhance customer service effectiveness for organizations both in the United States and internationally.

Spera is an identity security posture management platform that focuses on providing proactive protection against identity-driven attacks for enterprises. The platform enhances the capabilities of identity teams by detecting, prioritizing, and remediating potential breaches. Spera delivers risk visibility and context, utilizing automation to continuously identify risks within an organization’s identity framework. Additionally, it offers comprehensive reporting on the security landscape, providing actionable insights that enable clients to improve their security measures based on user correlations, identity analytics, and usage patterns.

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U22 is a media streaming platform.

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Alliants, founded in 2009, specializes in developing software technology solutions tailored for luxury hotel, travel, and retail brands. The company focuses on enhancing the digital guest experience through its award-winning mobile applications and chat solutions, which facilitate seamless contactless communication. Its offerings include a comprehensive hotel guest experience software that encompasses messaging, guest applications, concierge services, workflow automation, and data analytics. By leveraging these technologies, Alliants enables businesses to effortlessly communicate with their customers across multiple messaging channels, ultimately transforming how guests interact with some of the world's most prestigious hotels and brands. With millions of users globally, Alliants is committed to delivering exceptional customer experiences through innovative technology.

Cleverly is an AI-based customer service platform that offers agent assistance, automated workflows, and knowledge management services.

Lessonly is an enterprise educational platform that offers online education and training services tailored for organizations. Its software is designed to help companies create and manage step-by-step lessons, which can be assigned to employees for effective onboarding and ongoing training. By enabling teams to capture, measure, search, and update training content, Lessonly enhances the learning experience and improves employee performance. The platform aims to streamline the training process, making it easier for organizations to equip their workforce with the necessary skills and knowledge.

Tymeshift, Inc. is a technology company that specializes in workforce management solutions for customer support teams. Founded in 2017 and headquartered in Fairfield, Iowa, with additional offices in Novi Sad, Serbia, and Lisbon, Portugal, Tymeshift offers an application that tracks time spent on various customer interactions, such as tickets, chats, and calls. The platform provides tools for creating comprehensive intraday schedules, monitoring staffing across channels, and delivering real-time insights into agent activity and productivity. By streamlining scheduling, forecasting, and reporting, Tymeshift aims to enhance customer service effectiveness for organizations both in the United States and internationally.

Smooch Technologies, established in 2015 and headquartered in Montreal, Canada, specializes in developing a cloud-based messaging platform. This platform facilitates businesses, ranging from startups to enterprises, to engage with customers across various channels such as messaging apps, SMS, websites, and mobile apps. Key features include cross-channel messaging, live web messaging, in-app messaging, social messaging, programmable SMS, rich messaging, messaging developer API, chatbot connectors, and integrations. As of May 14, 2019, Smooch operates as a subsidiary of Zendesk, Inc.

Medallia Agent Connect is a company specializing in customer feedback solutions tailored for customer service environments. It offers two primary products: Stella Connect and Stella Pulse. Stella Connect is designed to gather feedback directly from customers regarding their interactions with service agents, enabling organizations to enhance agent engagement and improve service performance. Stella Pulse, previously known as Stella Metrics, functions as a "mystery shopping" service that evaluates customer service performance across various companies and licenses the resulting data to online merchants and aggregators. Through these offerings, Medallia Agent Connect aims to help businesses improve their customer service quality and drive better customer experiences.

Medallia Agent Connect is a company specializing in customer feedback solutions tailored for customer service environments. It offers two primary products: Stella Connect and Stella Pulse. Stella Connect is designed to gather feedback directly from customers regarding their interactions with service agents, enabling organizations to enhance agent engagement and improve service performance. Stella Pulse, previously known as Stella Metrics, functions as a "mystery shopping" service that evaluates customer service performance across various companies and licenses the resulting data to online merchants and aggregators. Through these offerings, Medallia Agent Connect aims to help businesses improve their customer service quality and drive better customer experiences.

GoodData Corporation is a SaaS-based provider of business intelligence and analytics solutions, established in 2007 and headquartered in San Francisco, California, with additional offices in the Czech Republic. The company offers an open analytics platform that addresses data governance, security, and self-service data discovery for business users. Its platform consolidates data from various sources, both within organizations and in the cloud, and includes tools for data integration, warehousing, and automation. GoodData provides a range of BI solutions that encompass enterprise analytics across sales, marketing, and service sectors, among others. Additionally, the company supports its clients with services such as training, support, and consulting. GoodData serves a diverse clientele across industries including e-commerce, financial services, media, and technology, helping enterprises automate and enhance data-driven decision-making processes.

Base is a next-generation customer relationship management (CRM) and sales tracking software designed to help businesses enhance revenue growth in a measurable and scalable manner. Unlike traditional CRM systems, Base provides an all-in-one solution that improves user adoption and data capture across multiple devices. Its platform includes Apollo, a feature that allows sales leaders to analyze big data trends in real-time, offering actionable insights to boost performance. With over a quarter of a million downloads, Base is recognized as the top-rated CRM and sales mobile application on both iOS and Android platforms. The company supports more than 7,000 businesses worldwide, including notable clients such as Cisco, Dow Chemical, and Groupon, by promoting a scientific approach to sales. Headquartered in Mountain View, California, Base is backed by venture capital funding.

Smart cutz is a youth entrepreneurs based business that provides needs of business expansion.

Fast Forward is an accelerator dedicated to supporting social technology nonprofits. The organization offers a three-month program that includes a philanthropic grant, access to experienced mentors, a tailored curriculum, and a supportive community. By providing both financial and human capital, Fast Forward aims to help these nonprofits scale their technology solutions and maximize their impact in addressing social challenges.

Outbound.io is a mobile and web-based communication platform that helps marketers and product teams automate and optimize their messaging strategies. Founded in 2013 and based in San Francisco, California, the platform allows users to send automated emails, push notifications, SMS, and voice messages triggered by specific customer actions. By organizing messages around user behaviors, Outbound.io enables businesses to engage customers effectively and analyze the performance of their communications. The company operates as a subsidiary of Zendesk, enhancing its capabilities in managing product notifications and marketing messages across iOS and Android platforms.

BIME Analytics, founded in 2009 in Montpellier, France, specializes in developing cloud-based business intelligence software that empowers organizations to integrate, visualize, and share critical data. The company’s platform allows users to create custom metrics, reports, and dashboards without requiring SQL knowledge, making data analysis accessible to both technical and non-technical users. By transforming data from various sources into actionable insights, BIME Analytics supports informed decision-making and enhances business outcomes. The company gained recognition as a pioneer in providing front-end BI capabilities for Google BigQuery and has attracted a diverse global clientele, including notable organizations such as Shell, Cisco, and Greenpeace. BIME Analytics has been acknowledged for its innovative technology and business model, receiving awards and features in prominent technology publications.

Zopim Technologies is a company that specializes in developing online chat software solutions. The platform offers live support and customer assistance tools designed to improve chat service functionalities for businesses. In addition to facilitating real-time communication, Zopim provides valuable analytics about website visitors, including demographic information such as age, gender, and location, enabling businesses to tailor their customer interactions more effectively.