Counterview Capital

ScreenMeet is a cloud-native remote support solution that enhances digital engagement for enterprises by seamlessly integrating with existing customer relationship management (CRM), customer service management (CSM), and IT service management (ITSM) systems such as Salesforce, ServiceNow, Microsoft Dynamics, and Zendesk. The platform enables users to resolve issues in real time by allowing support agents to take control of PC, Mac, or mobile devices directly from a ticket, case, or incident. This capability not only improves customer and employee experiences but also increases first call resolution rates, lowers service costs, and reduces average handling times through efficient connections. Additionally, all interactions and data are documented back to the CRM for auditing, analytics, and reporting purposes, ensuring a streamlined support process.

ScreenMeet is a cloud-native remote support solution that enhances digital engagement for enterprises by seamlessly integrating with existing customer relationship management (CRM), customer service management (CSM), and IT service management (ITSM) systems such as Salesforce, ServiceNow, Microsoft Dynamics, and Zendesk. The platform enables users to resolve issues in real time by allowing support agents to take control of PC, Mac, or mobile devices directly from a ticket, case, or incident. This capability not only improves customer and employee experiences but also increases first call resolution rates, lowers service costs, and reduces average handling times through efficient connections. Additionally, all interactions and data are documented back to the CRM for auditing, analytics, and reporting purposes, ensuring a streamlined support process.