Bpifrance

Bpifrance Financement S.A. is a French financial institution that provides a wide range of financing solutions and support services for businesses at various stages of their development. Established in 1980 and based in Maisons-Alfort, France, the company offers medium to long-term loans, export insurance, real estate and equipment leasing, and working capital loans. Bpifrance also invests in startups, small and medium-sized enterprises (SMEs), and mid-cap companies through direct investments and fund management activities. Additionally, it provides consulting services for executives and training for CEOs, aiming to facilitate innovation and growth. Bpifrance was formed from the merger of several entities in July 2013, including OSEO, CDC Entreprises, and FSI, to enhance its role in supporting the financing of the French economy.

Laurent Arthaud

Managing Director

Marion Aubry

Investment Director

Emmanuel Audouard

Director of Cross-Functional Investments Venture Capital

Elyssa Maufras du Châtellier

Investment Director

Charlotte Corbaz

Deputy Director of the Large Venture Fund and Deputy Managing Director

Sofia Dahoune

Associate

Vanessa Giraud

Managing Director

Laurent Higueret

Senior Investment Director, Healthcare and Life Sciences - Large Venture Fund

Hortense Jacon

Investment Associate

Veronique Jacq

Head of Digital Venture team

So-Yeon Koo

Senior Investment Manager

Eric Lefebvre

Director

Arnaud Legardeur

Investment Director

Serge Mesguich

Director

Louis Molis

Investment Director

Adrien Neel

Investment Director

Gilles Schang

Deputy Director

Tuan Tran

Investment Director / VC

Past deals in VoIP

Vade

Venture Round in 2022
Vade Secure SASU specializes in email security software, providing protection against phishing, spear phishing, malware, and ransomware. The company's offerings include solutions such as Vade Secure for Office 365, Isltphishing threat detection for security operations centers, and enterprise cloud and gateway services. Vade Secure employs heuristic filtering to analyze incoming emails in real-time, effectively identifying and neutralizing threats, including zero-day attacks. Additionally, the company manages low-priority emails through its Graymail Management feature, which organizes non-essential communications into a separate folder. Founded in 2008 and headquartered in Hem, France, Vade Secure serves a diverse range of sectors including international shipping, original equipment manufacturers, hosting companies, and enterprises. With a presence in five countries—USA, Canada, France, Hong Kong, and Japan—Vade Secure supports over 500 million mailboxes in 76 countries, ensuring round-the-clock assistance for its clients.

Zaion

Series A in 2021
Zaion SAS, founded in 2017 and based in Paris, France, specializes in developing integrated oral and written conversation solutions, including callbot and voicebot technologies. The company offers AI-powered platforms that automate customer interactions through natural language processing, allowing businesses to manage both voice and text-based communications effectively. Zaion's solutions enable the supervision of customer interactions, provide insightful reporting, and facilitate integration with information systems and customer relationship management (CRM) systems. By leveraging artificial intelligence, Zaion enhances customer relationship management, helping companies build personalized connections and achieve immediate responses, thereby improving customer satisfaction and reducing operational costs.

SightCall

Series B in 2021
SightCall is a provider of a live video platform designed to enhance enterprise operations through visual support. Founded in 2007 and based in Issy-les-Moulineaux, France, with an additional office in San Francisco, the company offers a suite of mobile and web applications that enable businesses to see what their customers see, facilitating remote guidance. Its platform integrates Augmented Reality and Artificial Intelligence to enrich the user experience and improve problem-solving efficiency across various industries, including insurance, telecommunications, transportation, telehealth, and manufacturing. SightCall's services allow enterprises to streamline processes, enhance customer satisfaction, and leverage real-time communication through a secure, scalable infrastructure.

Saphelec

Venture Round in 2021
Provider of telecommunication and information technology services intended for businesses and professionals. The company offers mobile services, telephony, internet solutions, video conferencing services, IT, telecom, and network outsourcing and support services, helping clients in the installation and management of their telecommunications and IT infrastructure.

Wifirst

Private Equity Round in 2019
Wifirst is a telecom operator that offers a network capable of absorbing the spectacular rise in Internet usage. It also offers high value-added services and making WiFi the technical base for the digital transformation of its customers. It operates several hundred thousand intuitive, secure, high-performance connected spaces in Europe and Africas. It was founded in 2002 and is headquartered in Paris, France.

Volpy

Venture Round in 2019
Volpy is an application designed for the buying, exchanging, and recycling of secondhand smartphones. It allows users to quickly assess the value of their devices through user-friendly tests, providing estimates within minutes. Volpy aims to offer competitive prices for secondhand smartphones compared to other operators in the industry. The platform not only facilitates the sale and exchange of smartphones but also promotes responsible innovation and environmental sustainability by contributing to a circular economy model. Through its services, Volpy enables users to transition from their old devices to either refurbished or new smartphones, supporting eco-friendly practices.

Vivoka

Seed Round in 2018
Vivoka SAS, established in 2015 and headquartered in Metz, France, specializes in home automation technology. The company develops a product called Zac, a holographic voice assistant that allows users to control various connected devices and equipment within their homes through voice commands. Zac enhances user experience by providing intuitive interaction, responding to requests such as adjusting lighting or checking schedules. This device also contributes to home security by integrating with motion detectors and cameras, while promoting energy efficiency by monitoring device consumption and predicting utility costs. In addition to Zac, Vivoka offers LOLA, a voice recognition solution designed to analyze customer behavior. With an additional office in Paris, Vivoka continues to innovate in the field of smart home technology.

Conecteo

Venture Round in 2017
Conecteo SARL specializes in developing customer relationship management (CRM) solutions, primarily through its Kiamo software suite. This suite includes Kiamo Call Center, designed for managing inbound and outbound operations in multimedia contact centers, Kiamo Enterprise for organizing and enhancing customer interactions, and Kiamo IVR, which automates caller identification and information capture for database storage. The company caters to a diverse clientele, including telecom operators, service providers, outsourcers, and integrators. Founded in 2005 and based in Martillac, France, Conecteo has established strategic partnerships with companies such as Dialogic, Voxpilot, and M2MSoft to enhance its offerings in the CRM space.

iAdvize

Series C in 2017
iAdvize is the leading conversational commerce platform in Europe and is used in 40 different countries. Their platform enables businesses to engage their customers and prospects, whether they’re on the website or on social media, from one chat, voice and video messaging solution. Visitors can get real-time advice from customer service associates but also from advocates, members of the brand community via ibbü – their on-demand pool of experts. Each conversation handled by one of ibbü’s savvy enthusiasts generates £119 of business on average, compared to £91 by internal customer service agents – generating £58 ROI for every £1 invested.

Snips

Series A in 2017
Snips SAS is a Paris-based company specializing in an artificial intelligence voice platform designed for connected devices. Founded in 2013 by three PhDs, Snips focuses on providing customizable voice experiences that prioritize user privacy. Its key offerings include Snips Flow, a natural language voice assistant that operates offline on-device; Snips Commands, which delivers tailored natural voice commands for various products and services; and Snips Satellite, a voice recognition system that utilizes a distributed mesh network to ensure complete end-user privacy. The platform enables enterprises and developers to implement offline conversational interfaces that enhance product interactions without sending voice data to the cloud. Snips is committed to delivering enterprise-grade performance and accuracy while maintaining a low power footprint, positioning itself as a leader in the embedded voice technology sector.

Parrot

Post in 2015
Parrot is a global leader in wireless devices for mobile phones, founded in 1994 by Henri Seydoux with a vision to integrate mobile technology into everyday life through innovative and user-friendly products. The company has developed a comprehensive range of hands-free systems for vehicles, establishing itself as a significant player in in-car infotainment. Parrot is also recognized for its high-end wireless multimedia offerings, created in collaboration with prominent designers. Additionally, the company has ventured into the unmanned aerial vehicle (UAV) market with the Parrot AR.Drone, the first quadricopter that can be piloted via Wi-Fi and incorporates augmented reality features for professional applications. Headquartered in Paris, Parrot employs over 750 people worldwide and derives most of its revenue from international sales.

Streamroot

Seed Round in 2015
Streamroot, Inc. develops peer-to-peer video streaming technology for content delivery networks. Its solution is used for live streaming of sporting events, concerts, video conferences, enterprise streams, Web radio, and video-on-demand; and enables users to integrate, monitor, analyze, and manage videos. The company was founded in 2013 and is based in Boston, Massachusetts. As of September 6, 2019, Streamroot, Inc. operates as a subsidiary of CenturyLink, Inc..

iAdvize

Series A in 2015
iAdvize is the leading conversational commerce platform in Europe and is used in 40 different countries. Their platform enables businesses to engage their customers and prospects, whether they’re on the website or on social media, from one chat, voice and video messaging solution. Visitors can get real-time advice from customer service associates but also from advocates, members of the brand community via ibbü – their on-demand pool of experts. Each conversation handled by one of ibbü’s savvy enthusiasts generates £119 of business on average, compared to £91 by internal customer service agents – generating £58 ROI for every £1 invested.

Cirpack

Venture Round in 2015
Cirpack telecom service providers can now promote innovative telephony including the best of fixed and mobile services, to create new opportunities for increased revenues from enterprise sales. Founded in 1998, Cirpack is a leader in Voice over IP (VOIP) software solutions and telecommunication platforms for telecom operators to ensure the convergence of their voice, data and video services (triple play offerings) on their network. IP. The Group is present in France, Germany, Mexico, Lebanon and Vietnam. Recognized for the strength and reliability of its solutions, Cirpack Group offers flexibility and responsiveness to its customers to support them in their communication strategies over Voice over IP. The company offers a full range of innovative products to over 15 million subscribers and 150 operators worldwide thanks to the modularity and ease of integration and operation of its solutions. In parallel, Cirpack provides advice, support and maintenance to its customers.

VI Technology

Venture Round in 2014
Vi Technology specializes in automated optical inspection systems and software solutions tailored for the electronics industry, particularly focusing on the PCB assembly process and solder paste inspection. The company provides advanced systems that meet the surface mount technology (SMT) inspection requirements, ensuring both high performance and user-friendliness. With over 3,500 installed systems worldwide, Vi Technology serves a diverse range of sectors, including automotive, aeronautics, and space industries. Their offerings include integrated base-band test equipment designed for audio, video, and multimedia tests, as well as tools that help improve yield by translating inspection data into actionable process information. Additionally, Vi Technology has a robust support organization operating in 40 countries, backed by a team of experienced application and support specialists, along with a network of qualified partners.

Vocalcom

Private Equity Round in 2014
Vocalcom is a global provider of contact center software and sales acceleration technology, founded in 1995 and headquartered in Paris, France. The company develops innovative, cloud-based solutions that enhance productivity and deliver personalized customer service across multiple channels, including voice, text, social media, and video. With over 3,500 clients, including notable brands like McDonald's and Disney, Vocalcom's software supports more than 550,000 users and is designed to streamline customer interactions while reducing operational costs. Its offerings include a range of applications such as predictive dialers, live chat tools, and speech recognition software, all aimed at optimizing customer engagement and improving sales effectiveness. Vocalcom's products cater to various sectors, including telemarketing and debt collection, and are compliant with industry standards. The company also provides consulting, training, and support services to ensure effective implementation and usage of its software. With a presence in multiple countries, Vocalcom helps businesses transform customer service into a competitive advantage.

Xivo

Series A in 2012
XiVo specializes in IP telephony and unified communications, offering a comprehensive business communication software solution aimed at enhancing telephony systems while maintaining cost efficiency. Founded in 2009 as Avencall, the company provides a versatile platform suitable for call centers, designed to integrate seamlessly with various information systems and facilitate strong customer relationship management. XiVo engages in all stages of the implementation process, including design, installation, support, and training, ensuring clients receive customized solutions that align with their specific business needs. Through its open-source telecommunication services, XiVo aims to support organizational growth and adaptability in a rapidly changing communication landscape.
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