Bpifrance

LAfricaMobile is a digital multichannel cloud communication platform based in Dakar, Senegal, founded in 2014. The company focuses on facilitating communication between enterprises in Africa and their customers, including those in the diaspora. By offering customized mobile marketing solutions that consider the local context, LAfricaMobile enhances the interaction between businesses and their clientele. Its platform specializes in mobile messaging interconnection and integration services, enabling companies to reach a broad audience effectively. This adaptability across multiple operators, channels, and countries ensures that end consumers have instant, secure access to the information they require, thereby strengthening customer relationships in the African market.

IA Medical transforms raw data into intelligent patient knowledge. Its algorithms help to understand patient data, from diagnosis to follow-up, to support them with its conversational agents but also to set up a hybrid solution of cognitive and behavioral therapies.

Unipile is a developer of a multi-channel communications platform that consolidates various messaging services, including emails, WhatsApp, LinkedIn, Facebook Messenger, and SMS, into a single inbox. This integration enables users to manage their messages quickly and effectively, eliminating the clutter of multiple communication channels. The platform is designed to streamline daily work by ensuring that all incoming messages are processed, scheduled, and archived, helping users to maintain organization and reduce inbox overload. Unipile aims to enhance user productivity and promote a sense of serenity in managing communications.

Locuta specializes in developing callbot solutions that automate customer interactions through conversational AI. Their technology enables efficient handling of customer inquiries across multiple languages, utilizing advanced dialogue management based on machine learning. By analyzing production audio recordings, Locuta identifies the potential for automation within customer call centers, enhancing service efficiency. The company offers a range of virtual agents, including call bots, chatbots, and messaging bots, which seamlessly integrate with telephone platforms and customer relationship management systems. This allows these virtual agents to address customer questions, support requests, and manage operations within e-commerce environments, thereby improving the overall customer experience.

WeLinQ is an online platform that provides free consultation services and easy messaging with therapists. They provide a practical substitute for in-person therapy with advantages including anytime messaging, adaptable scheduling, simple therapist switching, and the capacity to take part in sessions from any location.

Conecteo offers Kiamo, the native multi-channel software solution for contact center and customer service.

iAdvize is the leading conversational commerce platform in Europe and is used in 40 different countries. Their platform enables businesses to engage their customers and prospects, whether they’re on the website or on social media, from one chat, voice and video messaging solution. Visitors can get real-time advice from customer service associates but also from advocates, members of the brand community via ibbü – their on-demand pool of experts. Each conversation handled by one of ibbü’s savvy enthusiasts generates £119 of business on average, compared to £91 by internal customer service agents – generating £58 ROI for every £1 invested.

myElefant offers a mobile messaging platform that caters to the needs of marketing teams by facilitating effective communication with consumers. The platform enables brands to execute messaging campaigns using rich content and hyper-personalized mobile messages across various channels. This approach allows marketers to optimize their messaging budgets and enhance their return on investment through smart, real-time advertising solutions. By focusing on modern marketing needs, myElefant helps businesses effectively engage with their audience via mobile messaging services.

iAdvize is the leading conversational commerce platform in Europe and is used in 40 different countries. Their platform enables businesses to engage their customers and prospects, whether they’re on the website or on social media, from one chat, voice and video messaging solution. Visitors can get real-time advice from customer service associates but also from advocates, members of the brand community via ibbü – their on-demand pool of experts. Each conversation handled by one of ibbü’s savvy enthusiasts generates £119 of business on average, compared to £91 by internal customer service agents – generating £58 ROI for every £1 invested.