Bpifrance

Klark is a developer of AI-based customer service platforms that focus on enhancing customer care through efficient contact management. The company's technology streamlines operations and automates routine tasks, allowing businesses to deliver personalized experiences at scale. By improving customer satisfaction and driving growth, Klark helps organizations remain competitive in a fast-changing market landscape.

Cynoia is a software-as-a-service company that provides a comprehensive platform designed to enhance collaboration and streamline business operations for organizations. By centralizing various digital tools and communication channels, Cynoia addresses the challenges of information overload and digital burnout that many businesses face. The platform features task management, e-communication, file sharing, and video conferencing capabilities, along with seamless API integrations. This allows teams to efficiently manage workflows and access critical data sources in one dynamic environment. As a result, Cynoia helps businesses improve productivity, reduce operational costs, and foster employee satisfaction while minimizing technostress.

Ringover offers a cloud-based communication platform for business phone systems that combines voice, video, chat, SMS, and call center functionality. The platform supports inbound and outbound customer communications, integrates with leading CRM and helpdesk tools, and provides data and analytics to help teams manage interactions with customers and prospects. It is adopted by thousands of businesses and is designed to enable cross-channel collaboration and scalable cloud-based communications for teams.

Locuta specializes in developing advanced callbot solutions aimed at automating the conversational customer experience. The company designs artificial intelligence bots that function as virtual teleconsultants, capable of processing requests in multiple languages. Their callbots and chatbots seamlessly integrate with telephone platforms and customer relationship management systems, allowing virtual agents to respond to inquiries and support requests effectively. Utilizing dialogue management based on automatic learning, Locuta assesses the automation potential of customer call centers by analyzing production audio recordings. This enables businesses to enhance their customer service operations and streamline order management within e-commerce environments.

Axonaut develops business management software for small enterprises. Its platform automates sales processes, tracks costs and taxes, and manages company-specific accounting codes. Established in Labège, France in 2017.

Quotelo develops an automation system for hoteliers to regain commercial independence in the hospitality industry. Its platform centralizes group-event-seminar reservations, adding a graphical chatbot to each hotel's website to collect requests and generate commercial proposals, enabling hotels to book seminars, meetings, or events online.

Digitizme is a technology platform designed to enhance the operations of physical merchants, particularly in retail and fast food sectors. The company offers a comprehensive solution that caters to shop managers, point-of-sale publishers, and vending machine manufacturers. Digitizme provides a range of digital services, including click and collect options, smartphone applications, interactive terminals, and connected vending machines and refrigerators. This diverse service offering aims to increase profitability for clients while enhancing customer experience through efficient and innovative digital interactions.

Shortcut supports CGPs and enables automation of emailing, invitations and customer communications.

Alma SAS is a French company that operates a payment platform designed for online businesses. Founded in 2018 and headquartered in Neuilly-sur-Seine, the company offers a range of services that facilitate payment management, accounting exports, and data analysis for its clients. Alma’s platform provides a customer conversion solution that allows retailers to offer flexible payment options, including installment plans, cash payments, and loans. This approach aims to enhance the payment experience for consumers while supporting businesses in optimizing their sales processes.

Zaion specializes in AI-driven conversational platforms designed to optimize customer relations. Its platform automates conversations using intelligence, offering voice customer relationship processing through remote advisors for enhanced customer satisfaction and reduced operational costs.

Alma SAS is a French company that operates a payment platform designed for online businesses. Founded in 2018 and headquartered in Neuilly-sur-Seine, the company offers a range of services that facilitate payment management, accounting exports, and data analysis for its clients. Alma’s platform provides a customer conversion solution that allows retailers to offer flexible payment options, including installment plans, cash payments, and loans. This approach aims to enhance the payment experience for consumers while supporting businesses in optimizing their sales processes.

Fair&Smart is a technology company focused on personal data governance and management. It operates a platform designed to give individuals more control over their personal information while helping companies ensure privacy compliance and maintain up-to-date data. The platform facilitates real-time management of consents and preferences, fostering trust between individuals and organizations through transparency and data controls. Additionally, it processes law enforcement requests efficiently, enabling users to secure their data and build transparent relationships with customers.

Axonaut develops business management software for small enterprises. Its platform automates sales processes, tracks costs and taxes, and manages company-specific accounting codes. Established in Labège, France in 2017.

Claritiv develops an AI-powered sales and customer operations platform that converts customer conversations into prioritized product insights and streamlines engagement across the customer journey. The software integrates with multiple data sources and tools, centralizes feedback, calls, claims, and requests, and structures this information for push to the chosen system, enabling businesses to close deals and enhance customer support and experience.

Visiperf is a Paris-based provider of digital marketing solutions and technology for networks, franchises, and brands with physical points of sale. It blends expertise in digital advertising with tools to manage and deploy personalized drive-to-store campaigns across distributed outlets, supporting local SEO, store locators, and digital marketing deployment to points of sale. The platform enables campaign creation, coordination, and piloting, API integrations with CRM, and the production of customized proposals, white-label performance reporting, and real-time service launches. It also includes planning features such as catchment-area distribution, multi-lever purchasing, payments and online billing, and point-of-sale messaging and incentives. Visiperf serves networks that require coordinated marketing across numerous outlets and provides data visualization and reporting to track performance. Founded in 2007, Visiperf operates in France.

Conecteo SARL specializes in developing customer relationship management (CRM) solutions, primarily through its Kiamo software suite. This suite includes Kiamo Call Center, designed for managing inbound and outbound operations in multimedia contact centers, Kiamo Enterprise for organizing and enhancing customer interactions, and Kiamo IVR, which automates caller identification and information capture for database storage. The company caters to a diverse clientele, including telecom operators, service providers, outsourcers, and integrators. Founded in 2005 and based in Martillac, France, Conecteo has established strategic partnerships with companies such as Dialogic, Voxpilot, and M2MSoft to enhance its offerings in the CRM space.

Groupe Alticap provides a range of management software services and information technology solutions targeted at mid-cap and small to medium-sized enterprises. The company specializes in various areas, including payroll management, commercial and logistics management, accounting and financial management, as well as customer relationship management (CRM). Additionally, it offers collaborative tools and IT security services, assisting clients in optimizing their information systems and enhancing overall operational efficiency.

Appvizer is a software comparison platform that assists businesses in selecting the right applications to enhance productivity. It features a comprehensive database of over 10,000 software packages across 506 categories, including CRM, payroll, and accounting solutions. Primarily focusing on Software as a Service (SaaS) offerings, Appvizer enables users to access cloud-hosted applications without the need for installation, thereby eliminating concerns related to maintenance, updates, and licensing. The platform also provides valuable resources, such as articles and videos, to address common professional challenges and employs machine learning technologies to facilitate users' search for suitable software solutions. Through its services, Appvizer aims to simplify the decision-making process for businesses seeking effective software tools.

Target First provides a multichannel customer engagement platform that helps businesses manage instant customer interactions and tailor communications across chat, voice, video, and messaging channels. The platform supports calling, chatbots, push marketing, and real-time identification and analysis of a customer journey, enabling organizations to respond appropriately and guide customers toward favorable outcomes. By analyzing touchpoints across channels, Target First aims to improve engagement, conversion rates, and overall customer satisfaction and loyalty.

Marketing 1by1 publishes an omni-channel relationship marketing software coupled with a product recommendation engine that allows advertisers to retain and engage all their customers from their online and offline behavioral journeys. With 1by1: - Centralize and unify online and offline data in a single database - Automatically trigger omnichannel communications based on customer behavior - Prioritize scenarios for better business pressure management - Ultra-personalize communications for everyone your contacts with relevant product recommendations - Communicate on all media.

Q3 Advocacy is a software-as-a-service platform that helps brands identify and engage satisfied customers to become ambassadors. The company detects happy customers from client databases and automatically converts them into promoters, integrating word-of-mouth tactics with both traditional tools such as customer experience management and sponsorship and newer approaches like peer-to-peer dialogue platforms and feedback management. Its data-driven approach uses artificial intelligence for customer scoring, segmentation, and feedback analysis, while providing strategic guidance and technology to design, operationalize, and scale advocacy programs that drive loyalty and organic acquisition. Founded in 2004 and based in Marseille, France, Q3 Advocacy focuses on transforming customer satisfaction into measurable advocacy outcomes for brands.

JVS Group, founded in 1983 and headquartered in Saint-Martin-sur-le-Pré, France, specializes in publishing software and providing IT solutions primarily for local authorities and the public sector. The company develops collaborative solutions for electronic document management and enterprise content management, as well as citizen and user relationship management systems. Additionally, JVS Group offers intervention management solutions tailored for local government and private sector needs. Its software supports the management of Authorized Trade Union Associations, Pastoral Land Associations, and Land Consolidation Associations. The company serves communities, municipalities, and local authorities, facilitating decision-making, data migration, and client support through a network of agencies and partners.

Webmecanik SAS is a marketing automation software provider based in Annecy, France. Originally founded as Eureos in 2013, the company rebranded in 2014 to focus on delivering innovative solutions powered by Mautic. Webmecanik specializes in offering an agency dashboard, myWebmecanik, which simplifies the deployment of new instances and management of client accounts for marketing agencies. With a growing presence that includes offices in Paris, Berlin, and Geneva, Webmecanik ensures that all client data and automation instances are securely hosted within Europe, allowing clients to choose hosting options in France, Switzerland, or Germany.

Qemotion is a company that specializes in sentiment analysis, offering a platform designed to convert emotions into actionable feedback. By utilizing artificial intelligence and predictive emotional technology, Qemotion analyzes the emotions expressed in various customer interactions, such as reviews, surveys, and social media comments. This comprehensive approach allows businesses to gain valuable insights into customer sentiments and employee opinions, ultimately enhancing customer experience, loyalty, and engagement. The platform serves as a bridge between raw emotional data and practical insights, enabling organizations to make informed decisions based on the feelings and experiences of their customers and employees.

XiVo is a company specializing in IP telephony and unified communications, established in 2009 under the name Avencall. It offers a comprehensive software solution designed specifically for call centers, which seamlessly integrates with various information systems to enhance customer relationship management. XiVo's platform combines IP telephony with open-source telecommunication services, allowing businesses to reinvent their communication strategies within a controlled budget. The company is involved in all stages of the implementation process, including design, installation, support, and training, ensuring clients receive tailored solutions that adapt to their existing operations and foster development.

Kwaga is a startup focused on enhancing email functionality through semantic technology. Its primary product, Evercontact, serves as an email assistant that automatically updates and organizes address books by analyzing signature blocks in emails and extracting contact details from web browsing. Evercontact is compatible with various platforms, including Gmail, Google Apps, and Outlook, as well as CRM systems. By streamlining the management of contacts, Kwaga aims to improve the efficiency of email communication for its users.