Boldstart Ventures

Boldstart Ventures is a venture capital firm established in 2010 and based in Miami, Florida. It specializes in partnering with technical founders at the inception of their companies, often serving as the first investor before product development begins. The firm focuses on sectors such as enterprise infrastructure, software-as-a-service, cybersecurity, and developer technologies. Boldstart Ventures leverages its extensive network of early adopters to help founders achieve product-market fit and build category-defining companies. Notable investments include companies like Snyk, BigID, Kustomer, and Superhuman. The firm is led by founding partner Ed Sim, who has over 24 years of experience in the venture capital space.

Ernest Addison

Associate

Anna Debenham

Operating Partner

Shomik Ghosh

Partner

Eliot Durbin

General Partner

Past deals in CRM

Clay

Series B in 2025
Clay offers a platform that equips growth teams with innovative tools designed to enhance customer outreach and research. By integrating first-party, intent, and third-party data from over 100 sources, Clay enables teams to conduct in-depth customer analysis. This comprehensive approach allows businesses to identify and connect with their ideal customers more effectively, ultimately supporting their growth objectives.

Clay

Series B in 2024
Clay offers a platform that equips growth teams with innovative tools designed to enhance customer outreach and research. By integrating first-party, intent, and third-party data from over 100 sources, Clay enables teams to conduct in-depth customer analysis. This comprehensive approach allows businesses to identify and connect with their ideal customers more effectively, ultimately supporting their growth objectives.

Kustomer

Venture Round in 2023
Kustomer, Inc. is a customer service software company that specializes in developing a customer relationship management (CRM) platform designed to enhance customer interactions and support. Founded in 2015 and headquartered in New York, with an additional office in Durham, North Carolina, Kustomer's platform consolidates data from various sources, allowing businesses to manage customer inquiries effectively. It provides agents with access to comprehensive customer information, including buying history and previous conversations, facilitating a seamless service experience. The platform is utilized by leading brands in customer service, enabling them to deliver personalized support through a unified timeline view. Kustomer's focus on proactive customer service solutions positions it as a key player in the evolving landscape of enterprise customer support.

Front

Series D in 2022
Front is a communication hub that centralizes customer interactions across various digital channels to enhance relationship management. The platform focuses on streamlining conversations by integrating collaboration tools and contextual data from multiple systems, allowing teams to provide timely, accurate, and personalized communications. Over 7,500 businesses, including notable names like Shopify, Airbnb, and Hulu, utilize Front to improve their customer engagement. The company's multi-channel inbox platform specializes in consolidating communication, facilitating internal discussions, and incorporating social features, thus enabling users to chat effectively and save time. By placing customer conversations at the forefront, Front empowers organizations to build stronger relationships through each interaction.

Kustomer

Series C in 2019
Kustomer, Inc. is a customer service software company that specializes in developing a customer relationship management (CRM) platform designed to enhance customer interactions and support. Founded in 2015 and headquartered in New York, with an additional office in Durham, North Carolina, Kustomer's platform consolidates data from various sources, allowing businesses to manage customer inquiries effectively. It provides agents with access to comprehensive customer information, including buying history and previous conversations, facilitating a seamless service experience. The platform is utilized by leading brands in customer service, enabling them to deliver personalized support through a unified timeline view. Kustomer's focus on proactive customer service solutions positions it as a key player in the evolving landscape of enterprise customer support.

Kustomer

Series B in 2018
Kustomer, Inc. is a customer service software company that specializes in developing a customer relationship management (CRM) platform designed to enhance customer interactions and support. Founded in 2015 and headquartered in New York, with an additional office in Durham, North Carolina, Kustomer's platform consolidates data from various sources, allowing businesses to manage customer inquiries effectively. It provides agents with access to comprehensive customer information, including buying history and previous conversations, facilitating a seamless service experience. The platform is utilized by leading brands in customer service, enabling them to deliver personalized support through a unified timeline view. Kustomer's focus on proactive customer service solutions positions it as a key player in the evolving landscape of enterprise customer support.

Front

Series B in 2018
Front is a communication hub that centralizes customer interactions across various digital channels to enhance relationship management. The platform focuses on streamlining conversations by integrating collaboration tools and contextual data from multiple systems, allowing teams to provide timely, accurate, and personalized communications. Over 7,500 businesses, including notable names like Shopify, Airbnb, and Hulu, utilize Front to improve their customer engagement. The company's multi-channel inbox platform specializes in consolidating communication, facilitating internal discussions, and incorporating social features, thus enabling users to chat effectively and save time. By placing customer conversations at the forefront, Front empowers organizations to build stronger relationships through each interaction.

Clay

Seed Round in 2017
Clay offers a platform that equips growth teams with innovative tools designed to enhance customer outreach and research. By integrating first-party, intent, and third-party data from over 100 sources, Clay enables teams to conduct in-depth customer analysis. This comprehensive approach allows businesses to identify and connect with their ideal customers more effectively, ultimately supporting their growth objectives.

Kustomer

Series A in 2016
Kustomer, Inc. is a customer service software company that specializes in developing a customer relationship management (CRM) platform designed to enhance customer interactions and support. Founded in 2015 and headquartered in New York, with an additional office in Durham, North Carolina, Kustomer's platform consolidates data from various sources, allowing businesses to manage customer inquiries effectively. It provides agents with access to comprehensive customer information, including buying history and previous conversations, facilitating a seamless service experience. The platform is utilized by leading brands in customer service, enabling them to deliver personalized support through a unified timeline view. Kustomer's focus on proactive customer service solutions positions it as a key player in the evolving landscape of enterprise customer support.

Kustomer

Seed Round in 2015
Kustomer, Inc. is a customer service software company that specializes in developing a customer relationship management (CRM) platform designed to enhance customer interactions and support. Founded in 2015 and headquartered in New York, with an additional office in Durham, North Carolina, Kustomer's platform consolidates data from various sources, allowing businesses to manage customer inquiries effectively. It provides agents with access to comprehensive customer information, including buying history and previous conversations, facilitating a seamless service experience. The platform is utilized by leading brands in customer service, enabling them to deliver personalized support through a unified timeline view. Kustomer's focus on proactive customer service solutions positions it as a key player in the evolving landscape of enterprise customer support.

Preact

Venture Round in 2015
Preact is a cloud-based customer success service designed for subscription software companies, aiming to enhance customer lifetime value by minimizing churn and boosting user revenues. The platform offers tailored health metrics for users and accounts by analyzing detailed session-level usage of web and mobile applications. Utilizing big data analytics, behavioral science, and machine learning, Preact predicts customer behavior, identifying those likely to churn, renew, or upgrade. This predictive capability, combined with real-time insights into product usage, significantly improves customer support and product quality. Furthermore, Preact integrates with various leading applications, including Gmail, Salesforce, and Zendesk, facilitating seamless customer engagement and management.

Truly

Seed Round in 2014
Truly helps you build AI-Enabled bots that eliminate complex repetitive tasks for reps/managers, reduce manual errors and improve CRM data quality.

Preact

Seed Round in 2013
Preact is a cloud-based customer success service designed for subscription software companies, aiming to enhance customer lifetime value by minimizing churn and boosting user revenues. The platform offers tailored health metrics for users and accounts by analyzing detailed session-level usage of web and mobile applications. Utilizing big data analytics, behavioral science, and machine learning, Preact predicts customer behavior, identifying those likely to churn, renew, or upgrade. This predictive capability, combined with real-time insights into product usage, significantly improves customer support and product quality. Furthermore, Preact integrates with various leading applications, including Gmail, Salesforce, and Zendesk, facilitating seamless customer engagement and management.
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