Benchmark
Benchmark is a San Francisco-based venture capital firm founded in 1995 that backs technology companies from seed through growth stages. The firm focuses on software and services, mobile and social platforms, marketplaces, infrastructure, and artificial intelligence, with investments in the United States (notably the West Coast and New York), Europe, and Israel. Benchmark takes a hands-on, founder-friendly approach, often taking board seats to help portfolio companies scale and secure follow-on financing. It has a track record of backing industry leaders and notable exits, reflecting its emphasis on transformational technology companies.
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Past deals in Costa Rica
PeopleSupport
Series C in 1999
PeopleSupport is a global business process outsourcing provider that delivers customer management, transcription and captioning, and related BPO services through centers in the Philippines, Costa Rica, and the United States. It handles inbound customer service and support inquiries across industries such as travel, financial services, telecommunications, technology, healthcare, insurance, and media, addressing account billing changes, service modifications, reservations, orders, complaints, and general inquiries, and it processes transactions and collects receivables. The company offers real-time and offline transcription and captioning for healthcare, insurance, entertainment, education, and law enforcement sectors, alongside additional capabilities including credit and mortgage processing, title searches, data verification, product and fraud detection, refunds and warranties administration, and preparations for serving legal papers. Clients are primarily U.S.-based. Founded in 1998 and headquartered in Los Angeles, PeopleSupport provides outsourcing services to support customer-facing and back-office operations.
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