Convergys Corporation is a global provider of customer management services, specializing in relationship management solutions across various sectors including communications, media, technology, financial services, retail, healthcare, and government. Founded in 1998 and headquartered in Cincinnati, Ohio, Convergys operates through three primary segments: Customer Management, Information Management, and Human Resources Management. The Customer Management segment focuses on agent-assisted and automated self-service solutions, offering customer service, technical support, and business-to-business services. The Information Management segment provides operational support systems, including revenue management and customer relationship solutions. Additionally, the Human Resources Management segment delivers comprehensive outsourcing services related to human resources, such as payroll administration and talent management. With a network of 140 contact centers, Convergys aims to enhance customer loyalty, reduce operational costs, and drive revenue growth for its clients. The company now operates as a subsidiary of Concentrix Corporation.
Buw provider of business process outsourcing services.
Stream Global Services
Acquisition in 2014
Stream Global Services, Inc. provides business process outsourcing services. The company specializes in customer relationship management, including sales, customer care, and technical support.
Datacom - Asian Contact Center Operations
Acquisition in 2013
Datacom - Asian Contact Center Operations provides contact software services.
Ceon
Acquisition in 2008
Ceon Corporation specializes in providing product management and fulfillment software tailored for the communication service provider (CSP) market. Its offerings include the Product Control Center, which helps service providers create and manage product catalogs, and the Intelligent Order Manager, designed for orchestrating order handling for broadband and IP-based services. The Intelligent Activation Server activates various services across different networks and technologies, while the Adapter Library facilitates the development of connectivity adapters for various devices. Additionally, Ceon offers service modules for High Speed Data, Voice over IP, and IP-TV. The company also provides a range of services such as business analysis, system design, program management, installation, configuration, testing, and post-deployment maintenance support. Founded in 1982 and headquartered in Redwood City, California, Ceon Corporation was previously known as FirstTel Systems Corporation and became a subsidiary of Convergys Corporation in 2008.
Intervoice
Acquisition in 2008
Intervoice specializes in developing software solutions for the voice response, contact center, and mobile messaging industries. Their interactive voice response (IVR) systems are designed to facilitate voice portals, IP contact centers, hosted mobile messaging, and self-service applications. The company offers a range of products including voice portals, contact portal applications, and VoIP contact center solutions, all aimed at enhancing communication and customer service efficiency.
Visage Mobile - Subscriber Management Business
Acquisition in 2008
Visage Mobile - Subscriber Management Business is an on-demand software solution for enterprises seeking a better way to monitor and manage their portfolio of mobility assets and related services.
Shanghai Hong Xun Software
Acquisition in 2008
Shanghai Hong Xun Software is the privately held company creates business management software focused on the specific and specialized needs of providers who seek to offer and manage services to their subscribers.
Deloitte - Finance & Accounting BPO Business
Acquisition in 2005
Deloitte Consulting Outsourcing's F&A BPO business was founded more than 10 years ago and provides finance and accounting outsourcing services to clients in multiple industries ranging from communications to retail to professional services. It provides business processing and technology services supporting clients' "order to cash," "procure to payment," financial reporting, reconciliations, budgeting, and treasury management functions. Deloitte Consulting Outsourcing provides these services from a shared service center in Tulsa and at client locations.
Finali
Acquisition in 2004
Finali provides integrated customer support and sales support management services for e-commerce sites. It provides companies with netSage Automated Agent, its proprietary patented automated-agent technology. It also offers suite of customer-relationship management outsourcing services including consulting, training, and dedicated live help. Finali was founded in 1999 and is based in Westminister, Colorado.
WhisperWire
Acquisition in 2004
WhisperWire specializes in developing industry-specific software aimed at improving the sales effectiveness of organizations, particularly within the telecommunications sector. The company's solutions are designed to enhance revenue, market share, and productivity by equipping sales teams with tools tailored for selling complex solutions. Through its innovative software, WhisperWire addresses the unique challenges faced by sales organizations, enabling them to operate more efficiently and effectively in a competitive marketplace.
i-Benefits
Acquisition in 2004
i-Benefits is a market leader in the Asia Pacific region providing a comprehensive range of flexible HR and benefits services.
Out-Smart.com Pte
Acquisition in 2004
Out-Smart is an independent provider of HR, payroll, and benefits administration outsourcing solutions to companies operating in the Asia Pacific region.
DigitalThink
Acquisition in 2004
DigitalThink was an electronic learning (eLearning) enterprise solutions company that strove to address the entire range of a corporation's training and education needs. Founded in 1996 by Umberto Milletti, Pete Goettner and Steve Zahm.
ALLTEL - Billing and Customer Care Assets
Acquisition in 2003
ALLTEL provides wireless, local telephone, long-distance, Internet, and high-speed data services to residential and business customers in 26 states.
Cygent
Acquisition in 2003
Cygent is an Internet software company that specializes in providing an integrated eBusiness Support System (eBSS) tailored for the communications industry. The company connects wholesalers and retailers of communication services with each other and their customers across various interaction points. By streamlining operations and aligning business processes around customer needs, Cygent's platform facilitates the timely and accurate ordering of communication services. This approach not only enhances the speed-to-market for service providers, enabling them to quickly deploy new products and services, but also helps increase revenue and reduce operational costs.
TelesensKSCL
Acquisition in 2002
TelesensKSCL, which was a developer and licenser of billing systems for voice and data services to 19 million telecommunications customers in 30 countries, counted three of Vodafone Group’s European operations, Hong Kong’s Smartone and Finland’s Radiolinja Oy among its clients.
Wiztec Solutions
Acquisition in 2001
Wiztec Solutions Ltd. develops, markets, and supports computer software which provides multi-channel subscription television system operators with a customer care and billing system.
Geneva Technology
Acquisition in 2001
Geneva Technology is a flexible, convergent billing system for the telecommunications, e-commerce and utilities marketplaces.
Taima Corporation
Acquisition in 2000
Taima Corporation is an Ontario-based help-desk service provider.
VideoGate.com
Venture Round in 2000
VideoGate has created the new industry standard in Web-based customer interaction software. They provide software and a hosting service that enables an interactive Internet sales and customer service call with voice, video, text chat, and collaborative application sharing between a call center agent and a Web customer. They are dedicated to providing the most effective Web-centric personal interaction software possible, and to continually improving Their leading edge solutions.
MaxWorldwide
Acquisition in 2000
MaxWorldwide specializes in designing and operating customer loyalty programs for Fortune 500 companies across various sectors, including insurance, telecommunications, and healthcare. The company provides a range of services aimed at enhancing client value, such as program development, systems implementation, recruitment, staffing, training, marketplace communication, execution, customer feedback, and program evaluation. Additionally, MaxWorldwide employs contact center experts, including mechanics, home maintenance specialists, and healthcare professionals, to deliver expert assistance tailored to client needs. The company also creates customized web pages that combine visually appealing designs with immediate access to expert helpdesk services via telephone.
Native Minds
Series B in 1999
NativeMinds specializes in integrated self-service solutions known as virtual representatives, or vReps. These vReps enhance online customer interactions by serving as a single, interactive interface for addressing inquiries through natural language dialogue. By consolidating various support channels—such as search functions, contact options, and FAQs—into one platform, NativeMinds enables organizations to improve customer satisfaction while reducing maintenance and support costs. Their software and services are designed to efficiently handle product and service inquiries, streamlining the customer experience in a digital environment.
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