Battery Ventures

Kustomer, Inc. is a customer service software company that specializes in developing a customer relationship management (CRM) platform designed to enhance customer interactions and support. Founded in 2015 and headquartered in New York, with an additional office in Durham, North Carolina, Kustomer's platform consolidates data from various sources, allowing businesses to manage customer inquiries effectively. It provides agents with access to comprehensive customer information, including buying history and previous conversations, facilitating a seamless service experience. The platform is utilized by leading brands in customer service, enabling them to deliver personalized support through a unified timeline view. Kustomer's focus on proactive customer service solutions positions it as a key player in the evolving landscape of enterprise customer support.

Front is a communication hub that centralizes customer interactions across various digital channels to enhance relationship management. The platform focuses on streamlining conversations by integrating collaboration tools and contextual data from multiple systems, allowing teams to provide timely, accurate, and personalized communications. Over 7,500 businesses, including notable names like Shopify, Airbnb, and Hulu, utilize Front to improve their customer engagement. The company's multi-channel inbox platform specializes in consolidating communication, facilitating internal discussions, and incorporating social features, thus enabling users to chat effectively and save time. By placing customer conversations at the forefront, Front empowers organizations to build stronger relationships through each interaction.

HoneyBook, Inc. is a business software company that offers a comprehensive platform designed for independent business owners, particularly in the event planning sector. Founded in 2012 and based in San Francisco, the platform facilitates the management of client interactions by providing tools for communication, contract creation, invoicing, and payment processing. HoneyBook connects clients, vendors, and event planners, allowing users to streamline their workflows and improve client experiences. The platform has gained significant traction, with over 100,000 service-based businesses in the United States and Canada utilizing it to manage more than $9 billion in transactions. HoneyBook also has a presence in Tel Aviv and employs remote staff worldwide, signifying its commitment to supporting professionals in delivering their services effectively.

HoneyBook, Inc. is a business software company that offers a comprehensive platform designed for independent business owners, particularly in the event planning sector. Founded in 2012 and based in San Francisco, the platform facilitates the management of client interactions by providing tools for communication, contract creation, invoicing, and payment processing. HoneyBook connects clients, vendors, and event planners, allowing users to streamline their workflows and improve client experiences. The platform has gained significant traction, with over 100,000 service-based businesses in the United States and Canada utilizing it to manage more than $9 billion in transactions. HoneyBook also has a presence in Tel Aviv and employs remote staff worldwide, signifying its commitment to supporting professionals in delivering their services effectively.

Workato, Inc. is a provider of a cloud automation and integration platform tailored for enterprises, facilitating workflow automation across various applications. Founded in 2013 and based in Cupertino, California, the platform enables businesses to integrate their apps and automate complex workflows with a focus on security and governance. Workato offers features such as pre-built, configurable recipes for rapid deployment, reusable integrations, and iterative development capabilities. The platform enhances sales efficiency by automating customer intelligence, opportunity data management, and order fulfillment processes. Additionally, it supports customer service automation to improve the customer experience, manage account relationships, and predict churn risks. Workato also streamlines financial operations by automating billing and payment processes, while executing targeted marketing campaigns through real-time data integration and customer engagement strategies. By breaking down application silos, Workato empowers organizations to optimize their business operations and drive real-time outcomes from their activities.

StoneEagle Services, based in Richardson, Texas, has been operating since 1987 and initially focused on providing enterprise-wide insurance software. Over the years, the company expanded its offerings to include web-enabled applications, adapting to the growing use of the Internet. It specializes in finance and insurance product administration software tailored for the retail automotive industry. StoneEagle's data integration platform allows clients to access metrics reporting, menu sales tools, and product administration services, facilitating the visualization of essential performance and production metrics. This enables clients to enhance compliance, improve efficiency, reduce operational costs, and ultimately drive profitability. Notably, the company's "VPay" product, developed approximately a decade ago, is a key component of its service portfolio.

Kustomer, Inc. is a customer service software company that specializes in developing a customer relationship management (CRM) platform designed to enhance customer interactions and support. Founded in 2015 and headquartered in New York, with an additional office in Durham, North Carolina, Kustomer's platform consolidates data from various sources, allowing businesses to manage customer inquiries effectively. It provides agents with access to comprehensive customer information, including buying history and previous conversations, facilitating a seamless service experience. The platform is utilized by leading brands in customer service, enabling them to deliver personalized support through a unified timeline view. Kustomer's focus on proactive customer service solutions positions it as a key player in the evolving landscape of enterprise customer support.

Workato, Inc. is a provider of a cloud automation and integration platform tailored for enterprises, facilitating workflow automation across various applications. Founded in 2013 and based in Cupertino, California, the platform enables businesses to integrate their apps and automate complex workflows with a focus on security and governance. Workato offers features such as pre-built, configurable recipes for rapid deployment, reusable integrations, and iterative development capabilities. The platform enhances sales efficiency by automating customer intelligence, opportunity data management, and order fulfillment processes. Additionally, it supports customer service automation to improve the customer experience, manage account relationships, and predict churn risks. Workato also streamlines financial operations by automating billing and payment processes, while executing targeted marketing campaigns through real-time data integration and customer engagement strategies. By breaking down application silos, Workato empowers organizations to optimize their business operations and drive real-time outcomes from their activities.

Kustomer, Inc. is a customer service software company that specializes in developing a customer relationship management (CRM) platform designed to enhance customer interactions and support. Founded in 2015 and headquartered in New York, with an additional office in Durham, North Carolina, Kustomer's platform consolidates data from various sources, allowing businesses to manage customer inquiries effectively. It provides agents with access to comprehensive customer information, including buying history and previous conversations, facilitating a seamless service experience. The platform is utilized by leading brands in customer service, enabling them to deliver personalized support through a unified timeline view. Kustomer's focus on proactive customer service solutions positions it as a key player in the evolving landscape of enterprise customer support.

6Sense is a company that transforms how organizations manage and convert sales pipelines into revenue. It offers a predictive intelligence platform that leverages artificial intelligence, big data, and machine learning to capture anonymous buying signals and provide insights into customer behavior. By identifying the right accounts and suggesting optimal communication channels and messages, 6Sense helps sales, marketing, and customer success teams enhance pipeline quality and accelerate sales processes. This technology not only reduces guesswork and friction in the sales journey but also aims to increase conversion rates and facilitate predictable revenue growth. Through its omnichannel connectivity and visibility, 6Sense enables revenue teams to make informed decisions based on buyer intent data and other predictive analytics.

Kustomer, Inc. is a customer service software company that specializes in developing a customer relationship management (CRM) platform designed to enhance customer interactions and support. Founded in 2015 and headquartered in New York, with an additional office in Durham, North Carolina, Kustomer's platform consolidates data from various sources, allowing businesses to manage customer inquiries effectively. It provides agents with access to comprehensive customer information, including buying history and previous conversations, facilitating a seamless service experience. The platform is utilized by leading brands in customer service, enabling them to deliver personalized support through a unified timeline view. Kustomer's focus on proactive customer service solutions positions it as a key player in the evolving landscape of enterprise customer support.

Workato, Inc. is a provider of a cloud automation and integration platform tailored for enterprises, facilitating workflow automation across various applications. Founded in 2013 and based in Cupertino, California, the platform enables businesses to integrate their apps and automate complex workflows with a focus on security and governance. Workato offers features such as pre-built, configurable recipes for rapid deployment, reusable integrations, and iterative development capabilities. The platform enhances sales efficiency by automating customer intelligence, opportunity data management, and order fulfillment processes. Additionally, it supports customer service automation to improve the customer experience, manage account relationships, and predict churn risks. Workato also streamlines financial operations by automating billing and payment processes, while executing targeted marketing campaigns through real-time data integration and customer engagement strategies. By breaking down application silos, Workato empowers organizations to optimize their business operations and drive real-time outcomes from their activities.

Sigstr, Inc. is a cloud-based email signature marketing application headquartered in Indianapolis, Indiana. Founded in 2015, the company provides a platform that enables marketers to enhance their email communications by turning employee emails into an effective marketing channel. By integrating with popular customer relationship management (CRM) systems and marketing automation platforms, Sigstr allows organizations to deliver targeted advertisements to key contacts and accounts. This approach helps companies maximize the impact of each email sent by their employees, fostering stronger brand engagements. Notable clients include AT&T, Amazon, SendGrid, and Yext. Sigstr operates as a subsidiary of Terminus Software, LLC and has received funding from various venture capital firms.

Clubessential is a provider of comprehensive club management software designed to streamline operations for private clubs. The company's Unified Suite includes essential modules such as website management, mobile app development, accounting, point-of-sale systems, customer relationship management, and reservations software. Serving 1,400 private clubs, including a significant portion of the top-ranked clubs in the United States, Clubessential's solutions facilitate real-time data sharing between various operational components. This integration empowers clubs to enhance member engagement, attract new members, and improve overall operational efficiency. Through its innovative technology, Clubessential aims to foster stronger relationships between clubs and their members, ultimately supporting the growth and sustainability of club operations.

6Sense is a company that transforms how organizations manage and convert sales pipelines into revenue. It offers a predictive intelligence platform that leverages artificial intelligence, big data, and machine learning to capture anonymous buying signals and provide insights into customer behavior. By identifying the right accounts and suggesting optimal communication channels and messages, 6Sense helps sales, marketing, and customer success teams enhance pipeline quality and accelerate sales processes. This technology not only reduces guesswork and friction in the sales journey but also aims to increase conversion rates and facilitate predictable revenue growth. Through its omnichannel connectivity and visibility, 6Sense enables revenue teams to make informed decisions based on buyer intent data and other predictive analytics.

6Sense is a company that transforms how organizations manage and convert sales pipelines into revenue. It offers a predictive intelligence platform that leverages artificial intelligence, big data, and machine learning to capture anonymous buying signals and provide insights into customer behavior. By identifying the right accounts and suggesting optimal communication channels and messages, 6Sense helps sales, marketing, and customer success teams enhance pipeline quality and accelerate sales processes. This technology not only reduces guesswork and friction in the sales journey but also aims to increase conversion rates and facilitate predictable revenue growth. Through its omnichannel connectivity and visibility, 6Sense enables revenue teams to make informed decisions based on buyer intent data and other predictive analytics.

Sage Intacct, Inc. is a cloud accounting software company that specializes in financial management solutions for businesses and certified public accounting firms. The company's software suite includes applications for general ledger accounting, accounts payable, order management, accounts receivable, and cash management, among others. Sage Intacct also offers tools for financial reporting, contract and subscription billing, revenue management, and project accounting. Its services extend to professional support, training, and educational resources. The company serves a diverse range of sectors, including healthcare, nonprofits, hospitality, and wholesale distribution, primarily in the North American market. Headquartered in San Jose, California, with additional locations in India and Romania, Sage Intacct has established itself as a leader in customer satisfaction and innovation within the cloud ERP space. The company was founded in 1999 and rebranded from Intacct Corporation in 2017, operating as a subsidiary of The Sage Group plc.

RelateIQ, now known as SalesforceIQ, is a provider of a professional relationship management platform designed to enhance customer relationship management. The platform automatically captures communication data from various sources, including email, phone calls, calendars, and social networks, allowing users to manage and analyze their interactions with sales prospects effectively. By leveraging advanced data science capabilities, RelateIQ delivers valuable insights that help users close deals more efficiently. The platform is accessible across multiple devices, including mobile applications and browser extensions, facilitating collaboration among teams. Ultimately, RelateIQ aims to drive revenue growth while streamlining workflows, making the sales process more efficient and less burdensome for its users.

Streak is the only CRM integrated entirely within your Gmail inbox, and works alongside all your other G Suite applications. It can be used to track any business process including sales, partnerships, support, hiring, deal flow, and much more. Streak also includes a powerful set of email tools including email tracking, send later, snoozing, mail merge, and more.

Neolane, Inc. is a provider of conversational marketing technology that specializes in marketing automation and cross-channel campaign management software for both business-to-business and business-to-consumer marketers. The company enables organizations to create and maintain one-to-one lifetime dialogues with their customers, enhancing revenue generation and marketing efficiency. Neolane has demonstrated significant growth, recording $58 million in revenue in 2012, which represented a 40% increase from the previous year. The company has received recognition for its innovative approach, being named #64 on Forbes' list of America's Most Promising Companies in 2013. Neolane's technology is utilized by over 400 leading global companies, including Alcatel Lucent, Barnes & Noble, Orange, Sears Canada, Sephora Europe, and Sony Music, helping them navigate customer engagement challenges effectively.

MCA Solutions' software is based on an Application Service Provide (ASP) model. Their system develops stock provisioning strategies that require less inventory and deliver higher customer service (through higher levels of parts availability within specified response time windows). The software is designed to support service segmentation strategies and to provide customers with an effective mechanism for exploring cost/service tradeoffs. It also is designed to be a robust decision support system, fully compatible with existing execution (ERP, CRM and SCE) platforms, that enables a firm to be flexible in reacting to contingencies in their service support environment. Finally, their software supports integrated, collaborative planning and forecasting on an e-commerce platform, among customers and suppliers throughout the service parts supply chain.

MCA Solutions' software is based on an Application Service Provide (ASP) model. Their system develops stock provisioning strategies that require less inventory and deliver higher customer service (through higher levels of parts availability within specified response time windows). The software is designed to support service segmentation strategies and to provide customers with an effective mechanism for exploring cost/service tradeoffs. It also is designed to be a robust decision support system, fully compatible with existing execution (ERP, CRM and SCE) platforms, that enables a firm to be flexible in reacting to contingencies in their service support environment. Finally, their software supports integrated, collaborative planning and forecasting on an e-commerce platform, among customers and suppliers throughout the service parts supply chain.