Alumni Ventures Group

Hark is a New York-based startup focused on enhancing customer experience through its innovative customer service platform. The platform enables customers to submit text, photo, or video messages detailing their issues. Utilizing artificial intelligence and machine learning, Hark transcribes these video submissions into tickets for the service team. This approach aims to streamline the authentication process and improve resolution rates, allowing organizations to address customer concerns more effectively and efficiently. By integrating video into the customer journey, Hark seeks to create a more engaging and productive interaction between customers and organizations.

Hark is a New York-based startup focused on enhancing customer experience through its innovative customer service platform. The platform enables customers to submit text, photo, or video messages detailing their issues. Utilizing artificial intelligence and machine learning, Hark transcribes these video submissions into tickets for the service team. This approach aims to streamline the authentication process and improve resolution rates, allowing organizations to address customer concerns more effectively and efficiently. By integrating video into the customer journey, Hark seeks to create a more engaging and productive interaction between customers and organizations.

iiNDY is the leading Conversational Marketing and Commerce platform. We use AI to create custom conversational experiences that engage, reward and convert customers within the messaging apps that your customers love. Unlike traditional email, sms and social media marketing tools, iiNDY is designed from the ground up to power conversational marketing and commerce. Enabling marketers from leading consumer Brands to shift from one-way broadcasting/yelling at customers, to deeply engaging them in conversational experiences on their customers' terms. We're backed by Outlier Ventures and Farfetch, and former leaders from PayPal, Nike, YouTube, Depop, Niatnic, Epic Games, and more.

iiNDY is the leading Conversational Marketing and Commerce platform. We use AI to create custom conversational experiences that engage, reward and convert customers within the messaging apps that your customers love. Unlike traditional email, sms and social media marketing tools, iiNDY is designed from the ground up to power conversational marketing and commerce. Enabling marketers from leading consumer Brands to shift from one-way broadcasting/yelling at customers, to deeply engaging them in conversational experiences on their customers' terms. We're backed by Outlier Ventures and Farfetch, and former leaders from PayPal, Nike, YouTube, Depop, Niatnic, Epic Games, and more.

Health Note is an AI-powered health data management platform that collects patient information through voice and digital intake tools, automatically formats it into clinical notes, and integrates with electronic medical records to streamline documentation and pre-visit workflows. The platform is frictionless and platform-agnostic, enabling patients to participate in their care without apps or portals and reducing administrative burden for clinicians while improving care team efficiency. Founded in 2018 and based in San Francisco, Health Note aims to simplify clinical documentation and EMR integration.

Makelog offers a product-communication platform that helps teams create, centralize, and share product updates with customers and internal stakeholders. The tool integrates with data sources to pull updates from the work origin and can auto-generate release notes, enabling product owners to publish changes to users and colleagues. By facilitating timely, consistent updates, Makelog supports transparency around shipped features, bug fixes, and upcoming changes.

Aklivity develops an event-native API infrastructure that connects applications and services to streaming data. The company offers a multi-protocol edge proxy and an open source API gateway that expose event streams through unified external interfaces, enabling seamless interaction across web apps, IoT clients, and microservices. By supporting multiple network and messaging protocols, including Kafka, the platform lets non-Kafka applications publish and subscribe to Kafka topics without intermediary brokers or Kafka Connect, simplifying real-time data access. This approach aims to streamline real-time data integration, reduce complexity for developers, and improve operational efficiency across technology-driven sectors.

Bach streamlines group travel coordination with its platform that enables users to discover, decide, and plan trips together. Key features include group chat, expense splitting, polling, and itinerary creation.

Serif is a digital community dedicated to connecting LGBTQ+ individuals through virtual experiences. The company has developed a social communication platform that facilitates real-time conversations and the sharing of personal experiences. By enabling users to engage in one-on-one interactions or small group discussions, Serif aims to reduce feelings of isolation within the LGBTQ+ community and foster meaningful connections among its members. The platform serves as a supportive space for individuals to meet new people and converse, promoting a sense of belonging and community.

Bach streamlines group travel coordination with its platform that enables users to discover, decide, and plan trips together. Key features include group chat, expense splitting, polling, and itinerary creation.

AllHere, Inc. is a Boston-based company that focuses on reducing chronic absenteeism in K-12 schools through its intervention management platform. The platform offers various tools, including referral management to analyze chronic absence data at multiple levels, intervention tracking applications for monitoring attendance interventions such as home visits and mentoring, and automated analytics reports to assess the effectiveness of intervention programs. Additionally, AllHere employs artificial intelligence and supervised machine learning to enhance its chatbot software, facilitating real-time, one-on-one communication between schools and families. This approach aims to create engaging experiences that support student recruitment, retention, and success by providing timely assistance and information to families.

Paloma is a direct message commerce platform that enables brands to sell through social media DMs and other messaging channels. As a full-suite commerce SaaS, it helps brands manage inventory, design consumer shopping experiences, and route customers directly to checkout while linking catalogs to checkout experiences. The platform supports messaging-driven shopping with data analytics, collecting millions of customer data points to generate actionable insights for growth. By enabling shopping in messaging channels, Paloma aims to increase conversion rates and create a scalable, reliable growth funnel for its clients.

Office Otter is a software company that provides a centralized task management platform designed to streamline communication and action items across channels. The platform integrates with Slack, email, text, and other messaging tools to centralize actions, turning conversations into tasks with one click. It offers features such as a priority dashboard, project organization templates, and performance reports to help users manage work from mobile or desktop. By turning everyday conversations into actionable to-dos, the solution aims to save time and boost productivity for busy professionals.

Holler is a conversational media company focused on creating and delivering content that makes peer-to-peer messages more engaging and effective. Powered by Suggestion AI Technology, Holler surfaces relevant content to users at the right moment to enhance communication. The company combines technologists, digital animators, and media veterans to support the creation and delivery of content across messaging platforms, handling large-scale messaging volumes. Holler Studios operates as a full-service animation production studio and creative agency that develops original animation and characters for brand campaigns and television advertising.

Conversa Health, Inc. is a company that specializes in patient relationship management solutions aimed at enhancing communication between patients and healthcare providers. Founded in 2013 and headquartered in Portland, Oregon, with additional offices in New York, Research Triangle Park, and San Francisco, Conversa offers a Virtual Care and Communication Platform designed to improve efficiency, patient engagement, and clinical outcomes. Its Digital Checkup platform automates personalized messaging based on comprehensive patient profiles developed from electronic health records, biometric devices, and self-reported data. The company serves a diverse clientele, including health systems, pharmaceutical companies, payers, and health tech firms, facilitating proactive communication and management of patients in various contexts, such as chronic care, oncology, and wellness. Conversa’s automated care platform effectively engages patients, triaging them to appropriate care settings when necessary, and has been adopted by notable organizations for its COVID-19 Virtual Care Programs, which include symptom checking, patient check-ins, and lab result delivery.

Relay is a software platform designed to assist small businesses in managing appointments, accepting payments, and booking customers efficiently with just one tap. The platform enhances the customer experience by providing easy messaging tools and essential business functionalities. Service professionals can use Relay to share their estimated time of arrival, record and send videos, update statuses, and request payments, reviews, and referrals—all through a single tap. By simplifying communication and improving overall customer interactions, Relay helps businesses grow, generate revenue, and increase customer lifetime value.

Conversa Health, Inc. is a company that specializes in patient relationship management solutions aimed at enhancing communication between patients and healthcare providers. Founded in 2013 and headquartered in Portland, Oregon, with additional offices in New York, Research Triangle Park, and San Francisco, Conversa offers a Virtual Care and Communication Platform designed to improve efficiency, patient engagement, and clinical outcomes. Its Digital Checkup platform automates personalized messaging based on comprehensive patient profiles developed from electronic health records, biometric devices, and self-reported data. The company serves a diverse clientele, including health systems, pharmaceutical companies, payers, and health tech firms, facilitating proactive communication and management of patients in various contexts, such as chronic care, oncology, and wellness. Conversa’s automated care platform effectively engages patients, triaging them to appropriate care settings when necessary, and has been adopted by notable organizations for its COVID-19 Virtual Care Programs, which include symptom checking, patient check-ins, and lab result delivery.

Conversa Health, Inc. is a company that specializes in patient relationship management solutions aimed at enhancing communication between patients and healthcare providers. Founded in 2013 and headquartered in Portland, Oregon, with additional offices in New York, Research Triangle Park, and San Francisco, Conversa offers a Virtual Care and Communication Platform designed to improve efficiency, patient engagement, and clinical outcomes. Its Digital Checkup platform automates personalized messaging based on comprehensive patient profiles developed from electronic health records, biometric devices, and self-reported data. The company serves a diverse clientele, including health systems, pharmaceutical companies, payers, and health tech firms, facilitating proactive communication and management of patients in various contexts, such as chronic care, oncology, and wellness. Conversa’s automated care platform effectively engages patients, triaging them to appropriate care settings when necessary, and has been adopted by notable organizations for its COVID-19 Virtual Care Programs, which include symptom checking, patient check-ins, and lab result delivery.

ChatLingual, Inc. offers a web-based instant messaging application that facilitates real-time translation of text, allowing users to communicate seamlessly across different languages. The platform features chat with subtitles, multilingual group chats, and offline messaging capabilities, catering to both business and personal users. By enabling effective communication, ChatLingual helps organizations streamline their support teams, enhance customer interactions, and improve overall efficiency. The company is headquartered in Germany and serves a diverse clientele, including Global Fortune 500 companies, which utilize the service to simplify staffing models, boost customer satisfaction, and accelerate market entry.

User Interviews, Inc. is a company that specializes in providing a platform for recruiting participants for product tests and market research. Founded in 2013 and based in Brooklyn, New York, it offers tools such as Recruit, which facilitates flexible participant recruitment across various research types, and Research Hub, a centralized system for managing research participants. Additionally, User Interviews provides resources like the UX Research field guide to assist researchers, designers, and product managers at all levels of experience. The platform enables users to easily access a diverse panel of participants through features like screener surveys, calendars, incentives, and messaging, and it allows for the creation of a Research CRM that can accommodate up to 100 contacts free of charge. The company was previously known as MobileSuites, Inc. before rebranding in 2015.

Founded in 2013, Xaptum specializes in IoT security and messaging platforms. Its core offering is a multi-tenant network-as-a-service solution that enables enterprises to securely scale and manage IoT deployments. The platform simplifies IoT device authentication, authorization, auto-configuration, and data exchange over a single TCP connection.

TOP Network is a decentralized open communication network that delivers cloud communication services on the blockchain. It provides secure, low-cost messaging, voice and video calls, virtual private network, content delivery network, and IoT data sharing, all powered by a high-performance public blockchain designed to support real-world business at scale. The platform employs a multi-layer architecture and PBFT-DPoS-style consensus to enable several hundred thousand transactions per second. Originating from the underlying network layer of popular communications apps Dingtone, CoverMe and SkyVPN, TOP Network leverages a user base drawn from those apps to drive activity within its ecosystem. Founded in 2017 by Steve Wei and colleagues, TOP Network aims to build public blockchain infrastructure for all decentralized applications.

Conversica is a company based in Foster City, California, specializing in artificial intelligence-driven lead engagement software. Its flagship product, the Conversica AI Sales Assistant, automates routine business conversations to augment the workforce by engaging prospects through natural, multi-channel, two-way conversations. This software contacts, engages, qualifies, and follows up with leads until they convert into opportunities or opt out. The solution is designed to personalize interactions at scale, supporting multiple languages and communication channels. Conversica serves various industries, including automotive, education, finance, insurance, real estate, and technology, helping businesses secure customers more efficiently.

Conversica is a company based in Foster City, California, specializing in artificial intelligence-driven lead engagement software. Its flagship product, the Conversica AI Sales Assistant, automates routine business conversations to augment the workforce by engaging prospects through natural, multi-channel, two-way conversations. This software contacts, engages, qualifies, and follows up with leads until they convert into opportunities or opt out. The solution is designed to personalize interactions at scale, supporting multiple languages and communication channels. Conversica serves various industries, including automotive, education, finance, insurance, real estate, and technology, helping businesses secure customers more efficiently.

Paloma is a direct message commerce platform that enables brands to sell through social media DMs and other messaging channels. As a full-suite commerce SaaS, it helps brands manage inventory, design consumer shopping experiences, and route customers directly to checkout while linking catalogs to checkout experiences. The platform supports messaging-driven shopping with data analytics, collecting millions of customer data points to generate actionable insights for growth. By enabling shopping in messaging channels, Paloma aims to increase conversion rates and create a scalable, reliable growth funnel for its clients.

ChatLingual, Inc. offers a web-based instant messaging application that facilitates real-time translation of text, allowing users to communicate seamlessly across different languages. The platform features chat with subtitles, multilingual group chats, and offline messaging capabilities, catering to both business and personal users. By enabling effective communication, ChatLingual helps organizations streamline their support teams, enhance customer interactions, and improve overall efficiency. The company is headquartered in Germany and serves a diverse clientele, including Global Fortune 500 companies, which utilize the service to simplify staffing models, boost customer satisfaction, and accelerate market entry.

SuperPhone is an innovative mobile messaging platform that enables enterprise retail brands to effectively acquire and engage mobile customers. By harnessing data-driven insights and intelligent messaging, SuperPhone enhances customer relationships and drives revenue growth. The platform supports high-volume marketing text broadcasts through various phone numbers, including shortcode and toll-free options, allowing businesses to reach a global audience. Additionally, it provides advanced analytics to monitor conversation performance and revenue, empowering companies to improve engagement and customer retention. Through its technology, SuperPhone aims to transform the way brands interact with their customers, fostering brand loyalty and personalized experiences.

Copilot is a platform for service businesses that provides a branded client portal with messaging, payments, file sharing, and help centers, plus an API for automations, custom apps, and white-labeling, enabling teams from small agencies to large law firms to create a unified virtual office for staff and clients and improve collaboration and client engagement on mobile and web.

Conversica is a company based in Foster City, California, specializing in artificial intelligence-driven lead engagement software. Its flagship product, the Conversica AI Sales Assistant, automates routine business conversations to augment the workforce by engaging prospects through natural, multi-channel, two-way conversations. This software contacts, engages, qualifies, and follows up with leads until they convert into opportunities or opt out. The solution is designed to personalize interactions at scale, supporting multiple languages and communication channels. Conversica serves various industries, including automotive, education, finance, insurance, real estate, and technology, helping businesses secure customers more efficiently.

Sapho, Inc., a subsidiary of Citrix Systems, Inc., is headquartered in San Bruno, California, and specializes in enhancing employee productivity through its enterprise workforce portal. Founded in 2014, the company leverages micro-apps to deliver personalized and relevant tasks and data to employees across various platforms, including devices, intranets, and messaging systems. These micro-apps, which are developed by IT using pre-built templates and a user-friendly drag-and-drop builder, facilitate proactive notifications about critical system data, necessary actions, and important changes that require attention. By streamlining access to actionable information, Sapho enables employees to work more efficiently and make informed decisions.