Alumni Ventures

Hark is a New York-based startup focused on enhancing customer experience through its innovative customer service platform. The platform enables customers to submit text, photo, or video messages detailing their issues. Utilizing artificial intelligence and machine learning, Hark transcribes these video submissions into tickets for the service team. This approach aims to streamline the authentication process and improve resolution rates, allowing organizations to address customer concerns more effectively and efficiently. By integrating video into the customer journey, Hark seeks to create a more engaging and productive interaction between customers and organizations.

Hark is a New York-based startup focused on enhancing customer experience through its innovative customer service platform. The platform enables customers to submit text, photo, or video messages detailing their issues. Utilizing artificial intelligence and machine learning, Hark transcribes these video submissions into tickets for the service team. This approach aims to streamline the authentication process and improve resolution rates, allowing organizations to address customer concerns more effectively and efficiently. By integrating video into the customer journey, Hark seeks to create a more engaging and productive interaction between customers and organizations.

iiNDY is the leading Conversational Marketing and Commerce platform. We use AI to create custom conversational experiences that engage, reward and convert customers within the messaging apps that your customers love. Unlike traditional email, sms and social media marketing tools, iiNDY is designed from the ground up to power conversational marketing and commerce. Enabling marketers from leading consumer Brands to shift from one-way broadcasting/yelling at customers, to deeply engaging them in conversational experiences on their customers' terms. We're backed by Outlier Ventures and Farfetch, and former leaders from PayPal, Nike, YouTube, Depop, Niatnic, Epic Games, and more.

Health Note is an AI chatbot platform that streamlines the process of collecting patient information and creating physician notes, thereby enhancing clinic workflows. Founded in 2018 and based in San Francisco, California, the platform allows patients to engage in their own care by providing pre-visit information through a simple SMS link, eliminating the need for app downloads or sign-ins. This frictionless, platform-agnostic solution integrates seamlessly with electronic medical record systems, facilitating the documentation of physician-patient interactions and improving overall healthcare efficiency.

Aklivity specializes in creating a universal API layer for streaming, focusing on enhancing the integration and management of event-driven services. Its flagship product, Zilla, is an open-source API Gateway that delivers a unified interface for various network and messaging protocols, including Kafka. This innovative approach allows applications that do not use Kafka to publish and subscribe to Kafka topics directly, eliminating the need for intermediary brokers or services. The platform is designed to support modern, cloud-native architectures, facilitating the development, deployment, and scaling of APIs to improve user experiences. Aklivity's solutions also include advanced features such as guaranteed delivery and message filtering, catering to the needs of businesses seeking robust event-driven architectures.

Serif is a digital community connecting LGBTQ+ people through virtual experiences. Serif supports real-time conversations and allows to share experiences, thereby enabling users to connect and converse with members one-on-one or in small groups and feel less isolated.

BACH LLC operates a platform and application that facilitates the planning and organization of bachelor and bachelorette parties. Based in King of Prussia, Pennsylvania, the company addresses the challenges of coordinating group travel by providing a comprehensive solution where users can discover, decide, and plan events in one location. The platform includes essential features such as group chat, expense tracking and splitting, polling for decision-making, and the creation of personalized itineraries that can be shared among participants. This streamlined approach enables groups to manage their travel experiences more efficiently and collaboratively.

AllHere is an attendance intervention management platform focused on chronic absenteeism in K12 school districts. It utilizes artificial intelligence and proactive messaging to engage with families. The platform accesses personal information from a school back-office system to facilitate communication. Parents can initiate conversations with a bot via text, receiving responses based on their child's attendance record.

Paloma is a direct message-commerce platform that empowers brands to enhance their e-commerce capabilities through messaging channels. By facilitating the management of inventory and the creation of tailored shopping experiences, Paloma enables businesses to drive higher conversion rates, significantly outperforming traditional websites. The platform supports direct-to-checkout functionalities and offers performance tracking, allowing brands to effectively link their catalogs with customer interactions. Additionally, Paloma gathers extensive customer data, providing valuable insights that help brands optimize their strategies and foster sustainable growth. Through its comprehensive suite of services, Paloma transforms customer engagement into meaningful conversions, making it a vital tool for businesses looking to thrive in the digital marketplace.

Holler is a Conversational Media company that specializes in enhancing peer-to-peer messaging through engaging content delivery. Utilizing its Suggestion AI Technology, Holler provides users with relevant content at optimal moments, making communications more effective. The company operates a full-service animation production studio and creative agency, focusing on the creation of original animations and relatable characters that resonate with audiences. By combining the expertise of technologists, digital animators, and media industry professionals, Holler successfully services over 1 billion messages daily, while also assisting clients with television commercials and brand campaigns.

Relay is a software platform designed for small businesses, enabling them to manage appointments, accept payments, and book customers efficiently. It offers a streamlined customer experience by facilitating easy messaging and providing essential business tools. Through Relay, service professionals can communicate effectively with their clients by sharing estimated arrival times, sending recorded videos, and providing status updates. The platform also allows for the seamless request of payments, reviews, and referrals, all with a single tap. By simplifying communication and enhancing customer interactions, Relay aims to support businesses in their growth, increase revenue, and improve customer lifetime value.

Conversa Health, Inc. specializes in patient relationship management solutions aimed at enhancing communication between patients and healthcare teams. The company's flagship offering, the Conversa Virtual Care and Communication Platform, streamlines patient engagement and improves health outcomes through automated, personalized messaging based on comprehensive patient profiles derived from electronic health records, biometric devices, and self-reported data. This platform enables health systems, pharmaceutical companies, and payers to shift from reactive communication to proactive engagement, facilitating better management of chronic conditions, acute discharges, and preventive care. Conversa also provides Digital Checkups, which generate tailored clinical questions and alerts based on individual patient data, and Conversa Connect, a patient profiling and health signals engine. Established in 2013 and headquartered in Portland, Oregon, with additional offices in New York, North Carolina, and California, Conversa Health serves a diverse clientele, including healthcare providers, health systems, and health technology companies.

Conversa Health, Inc. specializes in patient relationship management solutions aimed at enhancing communication between patients and healthcare teams. The company's flagship offering, the Conversa Virtual Care and Communication Platform, streamlines patient engagement and improves health outcomes through automated, personalized messaging based on comprehensive patient profiles derived from electronic health records, biometric devices, and self-reported data. This platform enables health systems, pharmaceutical companies, and payers to shift from reactive communication to proactive engagement, facilitating better management of chronic conditions, acute discharges, and preventive care. Conversa also provides Digital Checkups, which generate tailored clinical questions and alerts based on individual patient data, and Conversa Connect, a patient profiling and health signals engine. Established in 2013 and headquartered in Portland, Oregon, with additional offices in New York, North Carolina, and California, Conversa Health serves a diverse clientele, including healthcare providers, health systems, and health technology companies.

ChatLingual enables companies to radically simplify their support teams. Our multichannel service platform empowers each Advisor to be your Best Advisor by removing barriers around language, technical skill set and tribal knowledge. With ChatLingual, Global Fortune 500’s are simplifying staffing models, increasing NPS scores, accelerating entry into new markets and driving efficiency across their customer care, sales, IT and HR support teams.

User Interviews, Inc. operates a platform that facilitates the recruitment of participants for product testing and market research. The company offers a flexible recruiting tool called Recruit, which caters to a variety of research needs, and Research Hub, a centralized system for managing research participants. Additionally, User Interviews provides a UX Research field guide that serves as a resource for researchers, designers, and product managers, regardless of their experience level. Founded in 2013 and based in Brooklyn, New York, User Interviews, Inc. was previously known as MobileSuites, Inc. and rebranded in August 2015. The platform simplifies the recruitment process by providing access to diverse demographics and professions, incorporating features such as screener surveys, calendars, incentives, and messaging tools. Users can also create a Research CRM at no cost for up to 100 contacts, enhancing the efficiency of participant management.

TOP Network is a decentralized open communication network that leverages blockchain technology to provide a range of cloud communication services, including messaging, calling, video, VPN, CDN, and IoT data sharing. It aims to deliver secure and cost-effective communication solutions for businesses of all sizes. The platform is built on a high-performance public blockchain capable of processing several hundred thousand transactions per second, utilizing advanced technologies such as a three-layer network and two-layer sharding. TOP Network originated from the foundational network layer of popular communication apps Dingtone, CoverMe, and SkyVPN, which collectively have over 60 million users and are expected to transition to the TOP ecosystem, generating significant transaction volumes. Founded in late 2017 by Steve Wei, who has a history of developing communication technologies, the company has secured $15 million in early investments from notable institutional and individual investors, positioning itself for growth in the blockchain space.

Xaptum, Inc. is a Chicago-based company founded in 2013 that focuses on enhancing the security and management of Internet of Things (IoT) deployments. The company offers a messaging platform that facilitates the authentication, authorization, and auto-configuration of IoT devices over a single TCP connection. By providing a multi-tenant, network-as-a-service solution, Xaptum enables enterprises to connect their IoT devices to a secure, logical middle-mile network, effectively keeping them and their data shielded from the public Internet. This approach addresses key challenges in provisioning and managing IoT devices by implementing zero-touch identity and key management, thus allowing enterprises to scale their deployments securely. Xaptum's architecture is designed to simplify the complexities of IoT security, providing visibility, control, and flexibility for organizations looking to adopt and expand IoT technologies.

Paloma is a direct message-commerce platform that empowers brands to enhance their e-commerce capabilities through messaging channels. By facilitating the management of inventory and the creation of tailored shopping experiences, Paloma enables businesses to drive higher conversion rates, significantly outperforming traditional websites. The platform supports direct-to-checkout functionalities and offers performance tracking, allowing brands to effectively link their catalogs with customer interactions. Additionally, Paloma gathers extensive customer data, providing valuable insights that help brands optimize their strategies and foster sustainable growth. Through its comprehensive suite of services, Paloma transforms customer engagement into meaningful conversions, making it a vital tool for businesses looking to thrive in the digital marketplace.

ChatLingual enables companies to radically simplify their support teams. Our multichannel service platform empowers each Advisor to be your Best Advisor by removing barriers around language, technical skill set and tribal knowledge. With ChatLingual, Global Fortune 500’s are simplifying staffing models, increasing NPS scores, accelerating entry into new markets and driving efficiency across their customer care, sales, IT and HR support teams.

SuperPhone is an intelligent mobile messaging platform that helps enterprise retail brands acquire, and engage with mobile customers in an impactful way. It leverages the power of data and smart messaging to drive increased revenue, brand loyalty, and personalized customer relationships at any scale.

Copilot is a comprehensive platform designed to enhance the operational efficiency of service-oriented businesses. Founded in 2020 and headquartered in New York City, the company offers a client portal that integrates messaging, payments, file sharing, and help centers, along with an API for automation and custom applications. This all-in-one solution allows businesses, ranging from small agencies to large law firms, to create a virtual office environment for both their teams and clients. With a focus on providing a branded and user-friendly experience across mobile and web, Copilot supports thousands of tech-enabled service providers in various sectors, including technology, marketing, financial services, and legal. The company successfully raised a $10 million Series A funding round in 2022 to further develop its offerings.

Sapho, Inc., a subsidiary of Citrix Systems, Inc., is a company that specializes in enhancing employee productivity through a modern enterprise workforce portal. Founded in 2014 and headquartered in San Bruno, California, Sapho leverages micro-apps to deliver personalized and relevant information to employees. These micro-apps are developed by IT using pre-built templates and a user-friendly drag-and-drop builder, allowing for seamless integration with existing systems. Accessible on various devices, intranets, or messaging platforms, the micro-apps provide proactive notifications and surface essential tasks and data, enabling employees to work more efficiently and make informed decisions.