Accel

Accel, established in 1983, is a prominent venture capital firm headquartered in Palo Alto, California, with additional offices in San Francisco, London, and Bangalore. The firm specializes in investing in early and growth-stage technology startups, focusing on sectors such as software, cloud technologies, consumer services, enterprise, healthcare, fintech, and security. Accel's portfolio includes notable companies like Atlassian, Facebook, Slack, and Spotify, reflecting its ability to identify and support entrepreneurs building businesses that drive next-generation industries.

Casey Aylward

Partner

Nir Blumberger

Venture Partner

Luca Bocchio

Partner

Katie Brown

Investor

Miles Clements

Partner

Adrian Colyer

Venture Partner

Ben Dooley

CFO

Peter Doyle

Investor

Christine Esserman

Partner

Ben Fletcher

Partner

Sameer Gandhi

Partner

Martin Gibson

Technology Investor

Graham Hutson

Investor

Sara Ittelson

Partner

Myrel Iturrey

Investor

Dinesh Katiyar

Partner

Richard Kotite

Vice President

Gagan Kumar

General Partner

John Locke

Partner

Zhenya Loginov

Partner

Steve Loughlin

Partner

Arun Mathew

Partner

Jonathan Mendelson

Investor

Gonzalo Mocorrea

Investor

Vasant Natarajan

Partner

Vas Natarajan

Partner

Nate Niparko

Partner

Maya Noeth

Partner

Rachit Parekh

Principal

Vijaysai Patnaik

Associate

Varun Purandare

Principal and Investor

Ben Quazzo

Investor, Venture and Growth

Rafael Quintanilla Loeillet

Early-Stage Investor

Tim Rawlinson

Investor - Growth

Matthew Robinson

Investor

Sagar Sanghvi

Partner

Tracy Sedlock

Chief Operating Partner

Jess Segal

Partner, Investor Relation

Ajay Sethi

Venture Partner

Manasi Shah

Vice President and Investment Team Member

Karan Shah

Investor

Sarthak Singh

Investor

Robert Sternberg

Investor

Diksha Sundarka

Investor

Prayank Swaroop

Partner

Charles Tananbaum

Investor

Humza Tariq

Investor

Jonathan Turner

Partner

Cecilia Wang

Vice President

Ivan Zhou

Partner

Past deals in Technical Support

Doctor Droid

Seed Round in 2024
Doctor Droid is an on-call intelligence platform to accelerate production issue & incident investigations.

Salto

Series B in 2021
Salto Labs Inc. specializes in business application configuration, providing a comprehensive dashboard for companies to manage their applications and services. Founded in 2019 and based in Tel Aviv-Yafo, Israel, Salto offers a unique solution that employs an Open Source and an Enterprise SaaS product to facilitate multi-application configuration. At the core of its technology is NaCl (Not Another Configuration Language), which allows for the automatic extraction and declarative representation of configurations from various business applications, including Salesforce, NetSuite, and HubSpot. This innovative approach enables collaborative editing and deployment of configurations, with capabilities for testing, tracking, and rolling back changes as needed. Salto's structured language enhances usability by allowing text searches, re-use of configurations, inline documentation, and easy auditing of changes, ultimately streamlining business operations and reducing errors. The company is backed by notable investors and has expanded its presence with offices in both Tel Aviv and San Francisco.

Upaway

Pre Seed Round in 2021
Upaway is a travel agency app that offers on-demand trip support, combining travel organization tools with personalized assistance. The platform enables users to securely store and collaborate on travel-related documents, ensuring easy access across various trips and travel plans. It provides human trip support, assisting customers in finding suitable accommodations, making eco-friendly travel choices, and addressing issues such as lost luggage or flight delays. Additionally, Upaway delivers personalized safety updates for every destination, enhancing the overall travel experience and ensuring that customers can navigate their journeys with confidence and ease.

OnsiteGo

Series B in 2020
OnsiteGo is a prominent device-care provider in India, specializing in extended warranty, damage protection, annual maintenance contracts, and on-demand repair services for electronic devices and home appliances. The company offers a range of plans that are accessible through retail stores and online marketplaces, facilitating a seamless experience for customers seeking repair and maintenance solutions. By collaborating with online retail platforms and partnering with brand-authorized service centers, OnsiteGo ensures that customers receive convenient services, including pick-up, servicing, and delivery of their damaged products at no additional cost. The company's commitment to customer satisfaction is reflected in its high Net Promoter Score, which positions it as a leader in after-sales services. With a focus on enhancing the post-purchase ownership experience, OnsiteGo aims to provide reliable and efficient care for devices and appliances.

HelloTech

Series A in 2015
HelloTech, Inc. is a Los Angeles-based company that offers in-home and online information technology support services. Founded in 2014, it provides a range of solutions including computer setup, virus removal, data backup, smart TV installation, iOS training, and technology consultation. With a focus on enhancing the consumer experience, HelloTech utilizes a vetted and background-checked on-demand workforce to assist individuals in managing and upgrading their home technology. The company aims to simplify technology adoption and troubleshooting for consumers, ensuring they can fully enjoy the benefits of modern technology.

Ansrsource

Venture Round in 2015
Ansrsource is a provider of multidisciplinary academic project development and content services tailored for the higher education and professional training sectors. The company specializes in learning consulting, design, and delivery, utilizing a unique academic editorial vendor model that emphasizes flexibility, predictability, and cost-effectiveness. Ansrsource's offerings include the design and creation of assessment, instructional, and interactive content, enabling institutions to enhance online learning experiences that are effective, affordable, accessible, and personalized. As a pioneer in its field, Ansrsource is committed to advancing innovative strategies that facilitate better ways to learn.

HelloTech

Seed Round in 2015
HelloTech, Inc. is a Los Angeles-based company that offers in-home and online information technology support services. Founded in 2014, it provides a range of solutions including computer setup, virus removal, data backup, smart TV installation, iOS training, and technology consultation. With a focus on enhancing the consumer experience, HelloTech utilizes a vetted and background-checked on-demand workforce to assist individuals in managing and upgrading their home technology. The company aims to simplify technology adoption and troubleshooting for consumers, ensuring they can fully enjoy the benefits of modern technology.

Raptr

Series C in 2015
Raptr is an online gaming platform founded in 2007, designed to enhance the gaming experience for users. With a community of over 21 million gamers across more than 100 countries, Raptr provides features such as one-click optimizations for popular games, automated driver updates, and efficient gameplay recording and streaming capabilities. These tools enable gamers to improve their software and hardware performance, effortlessly save game replays, and share their gaming experiences with others. The company is led by CEO and founder Dennis Fong, who has a background in gaming through co-founding Xfire, Lithium, and Gamers.com.

OnsiteGo

Seed Round in 2015
OnsiteGo is a prominent device-care provider in India, specializing in extended warranty, damage protection, annual maintenance contracts, and on-demand repair services for electronic devices and home appliances. The company offers a range of plans that are accessible through retail stores and online marketplaces, facilitating a seamless experience for customers seeking repair and maintenance solutions. By collaborating with online retail platforms and partnering with brand-authorized service centers, OnsiteGo ensures that customers receive convenient services, including pick-up, servicing, and delivery of their damaged products at no additional cost. The company's commitment to customer satisfaction is reflected in its high Net Promoter Score, which positions it as a leader in after-sales services. With a focus on enhancing the post-purchase ownership experience, OnsiteGo aims to provide reliable and efficient care for devices and appliances.

HelloTech

Seed Round in 2015
HelloTech, Inc. is a Los Angeles-based company that offers in-home and online information technology support services. Founded in 2014, it provides a range of solutions including computer setup, virus removal, data backup, smart TV installation, iOS training, and technology consultation. With a focus on enhancing the consumer experience, HelloTech utilizes a vetted and background-checked on-demand workforce to assist individuals in managing and upgrading their home technology. The company aims to simplify technology adoption and troubleshooting for consumers, ensuring they can fully enjoy the benefits of modern technology.

OnsiteGo

Series A in 2015
OnsiteGo is a prominent device-care provider in India, specializing in extended warranty, damage protection, annual maintenance contracts, and on-demand repair services for electronic devices and home appliances. The company offers a range of plans that are accessible through retail stores and online marketplaces, facilitating a seamless experience for customers seeking repair and maintenance solutions. By collaborating with online retail platforms and partnering with brand-authorized service centers, OnsiteGo ensures that customers receive convenient services, including pick-up, servicing, and delivery of their damaged products at no additional cost. The company's commitment to customer satisfaction is reflected in its high Net Promoter Score, which positions it as a leader in after-sales services. With a focus on enhancing the post-purchase ownership experience, OnsiteGo aims to provide reliable and efficient care for devices and appliances.

Raptr

Series B in 2011
Raptr is an online gaming platform founded in 2007, designed to enhance the gaming experience for users. With a community of over 21 million gamers across more than 100 countries, Raptr provides features such as one-click optimizations for popular games, automated driver updates, and efficient gameplay recording and streaming capabilities. These tools enable gamers to improve their software and hardware performance, effortlessly save game replays, and share their gaming experiences with others. The company is led by CEO and founder Dennis Fong, who has a background in gaming through co-founding Xfire, Lithium, and Gamers.com.

Parallocity

Series A in 2010
Parallocity provides advanced automated defect detection tools for mission critical software development. Parallocity's customers include leaders in industries from networking to storage, security, web and cloud infrastructure, telecommunications, consumer electronics, and more. These companies cannot afford the time, cost, and potential damage to their brands that result from elusive software defects that go undetected even with rigorous testing. Once such errors ship in production code they can cause anomalous program behavior, security breaches, system crashes, and even catastrophic failure. That's why these firms have licensed tools based on Parallocity's Zeus Virtual MachineĀ® (ZVM) Dynamic Analysis Framework with automated runtime defect detection and integrated code analytics. ZVM's patent pending technology represents a breakthrough in dynamic runtime analysis by virtue of its performance, memory-efficiency, and scalability. When integrated into the software development workflow and regression test environment, Parallocity's ZVM-based tools represent the best chance of catching critical errors prior to production release. With funding from Accel Partners, Parallocity is enabling the rapid paradigm shift in software development to highly concurrent, multi-threaded applications that will allow companies to leverage the performance benefits of parallel processing on current and next generation multi-core processors.

Telepo

Series B in 2010
Telepo is a Swedish company based in Stockholm, founded in 2003, that specializes in enterprise mobility and converged communication solutions for businesses and service providers. It offers a range of business communication services, including single number reach, presence, personal call routing, unified messaging, and integration with third-party applications. Telepo's solutions integrate mobile, fixed, and IP-based communications networks, providing features such as over-the-air deployment, configuration, and remote diagnostics of devices and services. The company also offers professional services like technical pre-studies, customization, training, consulting, project management, and implementation. Additionally, Telepo provides cloud communications software, including unified communications-as-a-service (UCaaS) and fixed-mobile convergence (FMC) platforms to service providers, mobile operators, and carriers across Europe, Asia, and Africa.

Telepo

Venture Round in 2008
Telepo is a Swedish company based in Stockholm, founded in 2003, that specializes in enterprise mobility and converged communication solutions for businesses and service providers. It offers a range of business communication services, including single number reach, presence, personal call routing, unified messaging, and integration with third-party applications. Telepo's solutions integrate mobile, fixed, and IP-based communications networks, providing features such as over-the-air deployment, configuration, and remote diagnostics of devices and services. The company also offers professional services like technical pre-studies, customization, training, consulting, project management, and implementation. Additionally, Telepo provides cloud communications software, including unified communications-as-a-service (UCaaS) and fixed-mobile convergence (FMC) platforms to service providers, mobile operators, and carriers across Europe, Asia, and Africa.

Raptr

Series A in 2008
Raptr is an online gaming platform founded in 2007, designed to enhance the gaming experience for users. With a community of over 21 million gamers across more than 100 countries, Raptr provides features such as one-click optimizations for popular games, automated driver updates, and efficient gameplay recording and streaming capabilities. These tools enable gamers to improve their software and hardware performance, effortlessly save game replays, and share their gaming experiences with others. The company is led by CEO and founder Dennis Fong, who has a background in gaming through co-founding Xfire, Lithium, and Gamers.com.

Telepo

Series A in 2006
Telepo is a Swedish company based in Stockholm, founded in 2003, that specializes in enterprise mobility and converged communication solutions for businesses and service providers. It offers a range of business communication services, including single number reach, presence, personal call routing, unified messaging, and integration with third-party applications. Telepo's solutions integrate mobile, fixed, and IP-based communications networks, providing features such as over-the-air deployment, configuration, and remote diagnostics of devices and services. The company also offers professional services like technical pre-studies, customization, training, consulting, project management, and implementation. Additionally, Telepo provides cloud communications software, including unified communications-as-a-service (UCaaS) and fixed-mobile convergence (FMC) platforms to service providers, mobile operators, and carriers across Europe, Asia, and Africa.

Topspin Communications

Series C in 2003
Topspin Communications is a technology company based in Mountain View, California, specializing in server networking equipment. Founded in 2000, it focuses on providing server fabric switches, a type of networking device that facilitates the connection of servers into a grid architecture. This technology supports grid and utility computing, clustered enterprise applications, and server virtualization. Additionally, Topspin offers solutions for virtualizing enterprise data centers, enabling dynamic matching of CPU, I/O, and storage resources to evolving business requirements. Their innovative approach allows for faster integration and deployment of data center resources compared to competitors.

Topspin Communications

Series B in 2002
Topspin Communications is a technology company based in Mountain View, California, specializing in server networking equipment. Founded in 2000, it focuses on providing server fabric switches, a type of networking device that facilitates the connection of servers into a grid architecture. This technology supports grid and utility computing, clustered enterprise applications, and server virtualization. Additionally, Topspin offers solutions for virtualizing enterprise data centers, enabling dynamic matching of CPU, I/O, and storage resources to evolving business requirements. Their innovative approach allows for faster integration and deployment of data center resources compared to competitors.

Support.com

Series B in 1999
Support.com provides customer support services and cloud-based software primarily in the United States, focusing on both consumer and small to medium business markets. The company offers outsourced support solutions tailored for various clients, including service providers, retailers, and technology companies. Their services encompass device set-up, troubleshooting, virus and malware removal, and support for wireless networks and home automation systems. Additionally, Support.com Cloud, their software-as-a-service solution, optimizes customer interactions and enhances user experience by facilitating self-service and resolving complex technical issues. The company also offers end-user software products, such as SUPERAntiSpyware, which provides malware protection. Founded in 1997 and headquartered in Wilmington, Delaware, Support.com aims to keep clients productive and secure through its comprehensive technology support services.

Support.com

Series A in 1997
Support.com provides customer support services and cloud-based software primarily in the United States, focusing on both consumer and small to medium business markets. The company offers outsourced support solutions tailored for various clients, including service providers, retailers, and technology companies. Their services encompass device set-up, troubleshooting, virus and malware removal, and support for wireless networks and home automation systems. Additionally, Support.com Cloud, their software-as-a-service solution, optimizes customer interactions and enhances user experience by facilitating self-service and resolving complex technical issues. The company also offers end-user software products, such as SUPERAntiSpyware, which provides malware protection. Founded in 1997 and headquartered in Wilmington, Delaware, Support.com aims to keep clients productive and secure through its comprehensive technology support services.
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