Accel

Accel, established in 1983, is a prominent venture capital firm headquartered in Palo Alto, California, with additional offices in San Francisco, London, and Bangalore. The firm specializes in investing in early and growth-stage technology startups, focusing on sectors such as software, cloud technologies, consumer services, enterprise, healthcare, fintech, and security. Accel's portfolio includes notable companies like Atlassian, Facebook, Slack, and Spotify, reflecting its ability to identify and support entrepreneurs building businesses that drive next-generation industries.

Casey Aylward

Partner

Nir Blumberger

Venture Partner

Luca Bocchio

Partner

Katie Brown

Investor

Miles Clements

Partner

Adrian Colyer

Venture Partner

Ben Dooley

CFO

Peter Doyle

Investor

Christine Esserman

Partner

Ben Fletcher

Partner

Sameer Gandhi

Partner

Graham Hutson

Investor

Sara Ittelson

Partner

Myrel Iturrey

Investor

Dinesh Katiyar

Partner

Richard Kotite

Vice President

Gagan Kumar

General Partner

John Locke

Partner

Zhenya Loginov

Partner

Steve Loughlin

Partner

Arun Mathew

Partner

Jonathan Mendelson

Investor

Subrata Mitra

Partner

Gonzalo Mocorrea

Investor

Vasant Natarajan

Partner

Vas Natarajan

Partner

Harry Nelis

Partner

Nate Niparko

Partner

Maya Noeth

Partner

Rachit Parekh

Principal

Vijaysai Patnaik

Associate

Varun Purandare

Principal and Investor

Ben Quazzo

Investor, Venture and Growth

Rafael Quintanilla Loeillet

Early-Stage Investor

Tim Rawlinson

Investor - Growth

Matthew Robinson

Investor

Sagar Sanghvi

Partner

Tracy Sedlock

Chief Operating Partner

Jess Segal

Partner, Investor Relation

Ajay Sethi

Venture Partner

Karan Shah

Investor

Manasi Shah

Vice President and Investment Team Member

Sarthak Singh

Investor

Robert Sternberg

Investor

Charles Tananbaum

Investor

Humza Tariq

Investor

Jonathan Turner

Partner

Cecilia Wang

Vice President and Investor

Ivan Zhou

Partner

Past deals in Sales Automation

Solda.AI

Seed Round in 2025
Fully automated sales departments for B2C‑companies

Mihup

Venture Round in 2024
Mihup specializes in developing a real-time AI platform aimed at transforming contact centers. The company's offerings include Mihup Agent Assist, Mihup Interaction Analytics, and Mihup Automated Virtual Agent, which provide contact center agents with real-time cues, coaching, and automation during customer interactions. Mihup Interaction Analytics delivers an omnichannel solution that analyzes customer interactions across various platforms, enhancing customer experience and operational efficiency. Additionally, Mihup focuses on creating a personal mobile assistant platform that enables businesses to establish customized voice interfaces while maintaining control over brand identity and privacy. Utilizing artificial intelligence and speech recognition, Mihup's technology generates insights and guidance, ultimately assisting businesses in improving sales, collections, and customer service. The company aims to enhance customer experience by automating quality audits and decoding customer interactions.

Solda.AI

Seed Round in 2024
Fully automated sales departments for B2C‑companies

Provus

Series A in 2022
Provus is a software-as-a-service (SaaS) platform that specializes in automating Configure Price Quote (CPQ) processes, designed specifically for enterprise customers. Utilizing advanced AI-powered technology, Provus enhances operational efficiency by accelerating turnaround times, increasing deal sizes, and improving win probabilities. The platform not only helps businesses achieve better gross margins but also assists in mitigating compliance risks. As an approved partner on the Salesforce AppExchange, Provus integrates seamlessly with the Salesforce ecosystem, further solidifying its commitment to delivering innovative solutions for its clients.

Invoca

Series F in 2022
Invoca, Inc. is a company that specializes in AI-powered call tracking and analytics, providing marketers with tools for campaign attribution and actionable insights from inbound phone calls. Its platform offers capabilities for measuring, automating, and optimizing inbound calls, allowing users to gain real-time intelligence about callers and analyze conversation content. The suite includes features such as call and voice analytics to optimize the customer journey, a real-time engagement engine for automating customer experiences, and an integration hub that connects call intelligence with various marketing and sales applications. Invoca's product offerings include a voice marketing cloud, a machine learning algorithm for analyzing caller intent, and tailored solutions for platforms like AdWords and Salesforce. Founded in 2007 and previously known as RingRevenue, Invoca is headquartered in Santa Barbara, California, with additional offices in San Francisco and Denver. The company serves a wide range of sectors, including consumer, business-to-business, and performance marketing, and is recognized for enabling brands to enhance customer interactions and drive revenue growth through actionable conversation insights.

Vivun

Series C in 2022
Vivun Inc. is a company based in Oakland, California, that specializes in presales pipeline management through its innovative platform. Established in 2018, Vivun provides tools designed to enhance technical sales processes, including opportunity management, competitive intelligence, and battle cards. The platform integrates seamlessly with existing customer relationship management systems, allowing organizations to improve forecast accuracy and identify new revenue opportunities. Notably, Vivun offers the world’s first AI Sales Engineer, which helps businesses scale technical expertise and optimize their operations. Prominent clients such as ADP, Coupa, and Docusign utilize Vivun's solutions to accelerate deal closures while reducing sales costs.

Rubycontech

Series B in 2022
Rubycontech is a software company that develops workflow consulting, sales, and training support platforms.

Scratchpad

Series B in 2022
Scratchpad, Inc. is a Sacramento-based company that develops a workspace application designed specifically for sales professionals. Founded in 2019 by Pouyan Salehi and Cyrus Karbassiyoon, Scratchpad allows users to manage their Salesforce accounts efficiently by integrating tools for note-taking, task management, and workflow processing. The application can be utilized as a Google Chrome plugin or a web platform, providing sales teams with a centralized interface to organize notes, track deals, and access customer context, including emails and calendar events. This comprehensive approach aims to enhance productivity and streamline sales performance. Scratchpad is supported by notable investors, including Accel, Craft Ventures, Sound Ventures, and Shrug Capital.

Cogsy

Seed Round in 2021
Cogsy is an Austin-based startup that offers inventory optimization technology specifically designed for direct-to-consumer (DTC) brands. The platform aims to streamline operations by eliminating the need for manual spreadsheets and guesswork in inventory management. It automatically forecasts sales and predicts optimal stock levels, ensuring that brands maintain the right inventory on hand at all times. By keeping inventory updated in real-time and generating recommended purchase orders, Cogsy enables e-commerce businesses to enhance cash flow and operational efficiency. Additionally, Cogsy provides tools for building custom websites, allowing users to create a tailored online presence easily. Users can utilize simple design tools or request assistance from the support team, while advanced features include a transparent platform for developers to write their own code and create additional functionality for their sites. This comprehensive approach positions Cogsy as a valuable partner for brands looking to optimize their inventory management and online presence.

Folk

Seed Round in 2021
Folk is a comprehensive customer relationship management (CRM) platform that centralizes critical organizational relationships and adapts to various workflows. Its software offers advanced contact management capabilities, allowing users to track interaction history across multiple channels and collaborate effectively within teams. By integrating essential tools into a single hub, Folk enables clients to efficiently manage sales pipelines, recruiting processes, and deal flow, while facilitating prospection management. This next-generation CRM is designed to streamline operations and enhance networking opportunities for organizations.

Slintel

Series A in 2021
Slintel Inc. is a data insights company founded in 2016 and headquartered in Mountain View, California. It offers a platform designed to enhance conversion rates by capturing technographic-powered buying intent and uncovering active buyers within target markets. By evaluating over 100 billion data points, Slintel analyzes buyer journeys, technology adoption patterns, and digital footprints to provide valuable market and sales intelligence. Users of the platform can track customer movements, identify buying preferences, and access company descriptions and contact information for more than 17 million companies and 70 million decision-makers globally. The platform's predictive algorithms help clients discover high-intent buyers, enabling them to make informed decisions and connect effectively with prospects.

Klaviyo

Series D in 2021
Klaviyo, Inc. is a technology company headquartered in Boston, Massachusetts, with an additional office in London, United Kingdom. Founded in 2012, Klaviyo specializes in providing an email marketing software platform designed to help businesses grow through effective marketing automation. Its features include a library of best practice emails, segmentation tools, analytics, customer profiles, and support for various campaigns such as abandoned cart reminders and personalized follow-ups. Klaviyo's platform integrates with customer data sources to deliver tailored messaging across email, SMS, and push notifications, enabling businesses to engage with customers at the right time. The company utilizes machine learning and artificial intelligence to enhance its services and measures performance to optimize marketing efforts. Klaviyo generates revenue through subscription sales for its software-as-a-service platform, focusing primarily on the eCommerce sector.

CaptivateIQ

Series B in 2021
CaptivateIQ, Inc. is a software company that specializes in managing and optimizing financial incentives, particularly through its sales commission platform. Founded in 2017 and headquartered in San Francisco, California, CaptivateIQ's software automates commission tracking by collecting and organizing data from various sources. It facilitates the creation of incentive plans, calculates payouts, and generates insightful reports to enhance sales performance, payroll, and accounting processes. The platform aims to reduce manual work, eliminate errors associated with traditional spreadsheets and legacy tools, and ultimately improve team morale and company performance by ensuring accurate and timely processing of commissions.

Vivun

Series B in 2021
Vivun Inc. is a company based in Oakland, California, that specializes in presales pipeline management through its innovative platform. Established in 2018, Vivun provides tools designed to enhance technical sales processes, including opportunity management, competitive intelligence, and battle cards. The platform integrates seamlessly with existing customer relationship management systems, allowing organizations to improve forecast accuracy and identify new revenue opportunities. Notably, Vivun offers the world’s first AI Sales Engineer, which helps businesses scale technical expertise and optimize their operations. Prominent clients such as ADP, Coupa, and Docusign utilize Vivun's solutions to accelerate deal closures while reducing sales costs.

Scratchpad

Series A in 2021
Scratchpad, Inc. is a Sacramento-based company that develops a workspace application designed specifically for sales professionals. Founded in 2019 by Pouyan Salehi and Cyrus Karbassiyoon, Scratchpad allows users to manage their Salesforce accounts efficiently by integrating tools for note-taking, task management, and workflow processing. The application can be utilized as a Google Chrome plugin or a web platform, providing sales teams with a centralized interface to organize notes, track deals, and access customer context, including emails and calendar events. This comprehensive approach aims to enhance productivity and streamline sales performance. Scratchpad is supported by notable investors, including Accel, Craft Ventures, Sound Ventures, and Shrug Capital.

DecisionLink

Series A in 2021
DecisionLink Corporation, based in Atlanta, Georgia, provides a cloud-based platform known as ValueCloud, designed to automate customer value management. This platform enables analysts, sales representatives, and customer success teams to create tailored business cases and value propositions, facilitating more strategic conversations throughout the sales process, from initial contact to contract renewal. By leveraging AI technology, ValueCloud transforms customer value insights into actionable assets, allowing organizations to shift discussions from product features to business outcomes. This approach not only enhances the effectiveness of sales and marketing efforts but also aids in reducing customer churn and increasing cross-selling opportunities. DecisionLink's solutions cater to a diverse range of clients, including small, medium, and large business-to-business software companies, and are trusted by prominent enterprises such as Adobe and VMware.

Mihup

Series A in 2020
Mihup specializes in developing a real-time AI platform aimed at transforming contact centers. The company's offerings include Mihup Agent Assist, Mihup Interaction Analytics, and Mihup Automated Virtual Agent, which provide contact center agents with real-time cues, coaching, and automation during customer interactions. Mihup Interaction Analytics delivers an omnichannel solution that analyzes customer interactions across various platforms, enhancing customer experience and operational efficiency. Additionally, Mihup focuses on creating a personal mobile assistant platform that enables businesses to establish customized voice interfaces while maintaining control over brand identity and privacy. Utilizing artificial intelligence and speech recognition, Mihup's technology generates insights and guidance, ultimately assisting businesses in improving sales, collections, and customer service. The company aims to enhance customer experience by automating quality audits and decoding customer interactions.

Klaviyo

Series C in 2020
Klaviyo, Inc. is a technology company headquartered in Boston, Massachusetts, with an additional office in London, United Kingdom. Founded in 2012, Klaviyo specializes in providing an email marketing software platform designed to help businesses grow through effective marketing automation. Its features include a library of best practice emails, segmentation tools, analytics, customer profiles, and support for various campaigns such as abandoned cart reminders and personalized follow-ups. Klaviyo's platform integrates with customer data sources to deliver tailored messaging across email, SMS, and push notifications, enabling businesses to engage with customers at the right time. The company utilizes machine learning and artificial intelligence to enhance its services and measures performance to optimize marketing efforts. Klaviyo generates revenue through subscription sales for its software-as-a-service platform, focusing primarily on the eCommerce sector.

MindTickle

Series D in 2020
MindTickle is a global, privately-held company that specializes in providing a data-driven sales readiness platform aimed at enhancing the effectiveness of customer-facing teams. Headquartered in San Francisco, California, and Pune, India, MindTickle's platform is utilized by sales teams across various industries to bridge knowledge and skill gaps through automated training paths, adaptive learning, and virtual coaching tools. The company's solution incorporates on-demand online training, bite-sized mobile updates, gamification, and role-play, enabling enterprises to track onboarding progress and certify readiness. By leveraging MindTickle, organizations can improve sales performance, achieve larger deal sizes, increase win rates, and shorten sales cycles, ultimately driving growth and maximizing business impact.

Slintel

Series A in 2020
Slintel Inc. is a data insights company founded in 2016 and headquartered in Mountain View, California. It offers a platform designed to enhance conversion rates by capturing technographic-powered buying intent and uncovering active buyers within target markets. By evaluating over 100 billion data points, Slintel analyzes buyer journeys, technology adoption patterns, and digital footprints to provide valuable market and sales intelligence. Users of the platform can track customer movements, identify buying preferences, and access company descriptions and contact information for more than 17 million companies and 70 million decision-makers globally. The platform's predictive algorithms help clients discover high-intent buyers, enabling them to make informed decisions and connect effectively with prospects.

Vivun

Series A in 2020
Vivun Inc. is a company based in Oakland, California, that specializes in presales pipeline management through its innovative platform. Established in 2018, Vivun provides tools designed to enhance technical sales processes, including opportunity management, competitive intelligence, and battle cards. The platform integrates seamlessly with existing customer relationship management systems, allowing organizations to improve forecast accuracy and identify new revenue opportunities. Notably, Vivun offers the world’s first AI Sales Engineer, which helps businesses scale technical expertise and optimize their operations. Prominent clients such as ADP, Coupa, and Docusign utilize Vivun's solutions to accelerate deal closures while reducing sales costs.

Scratchpad

Seed Round in 2020
Scratchpad, Inc. is a Sacramento-based company that develops a workspace application designed specifically for sales professionals. Founded in 2019 by Pouyan Salehi and Cyrus Karbassiyoon, Scratchpad allows users to manage their Salesforce accounts efficiently by integrating tools for note-taking, task management, and workflow processing. The application can be utilized as a Google Chrome plugin or a web platform, providing sales teams with a centralized interface to organize notes, track deals, and access customer context, including emails and calendar events. This comprehensive approach aims to enhance productivity and streamline sales performance. Scratchpad is supported by notable investors, including Accel, Craft Ventures, Sound Ventures, and Shrug Capital.

Slintel

Seed Round in 2019
Slintel Inc. is a data insights company founded in 2016 and headquartered in Mountain View, California. It offers a platform designed to enhance conversion rates by capturing technographic-powered buying intent and uncovering active buyers within target markets. By evaluating over 100 billion data points, Slintel analyzes buyer journeys, technology adoption patterns, and digital footprints to provide valuable market and sales intelligence. Users of the platform can track customer movements, identify buying preferences, and access company descriptions and contact information for more than 17 million companies and 70 million decision-makers globally. The platform's predictive algorithms help clients discover high-intent buyers, enabling them to make informed decisions and connect effectively with prospects.

DecisionLink

Venture Round in 2019
DecisionLink Corporation, based in Atlanta, Georgia, provides a cloud-based platform known as ValueCloud, designed to automate customer value management. This platform enables analysts, sales representatives, and customer success teams to create tailored business cases and value propositions, facilitating more strategic conversations throughout the sales process, from initial contact to contract renewal. By leveraging AI technology, ValueCloud transforms customer value insights into actionable assets, allowing organizations to shift discussions from product features to business outcomes. This approach not only enhances the effectiveness of sales and marketing efforts but also aids in reducing customer churn and increasing cross-selling opportunities. DecisionLink's solutions cater to a diverse range of clients, including small, medium, and large business-to-business software companies, and are trusted by prominent enterprises such as Adobe and VMware.

Freshworks

Series H in 2019
Freshworks Inc. develops innovative software solutions designed to enhance customer engagement for businesses of all sizes. Founded in 2010 and headquartered in San Mateo, California, the company provides a suite of software-as-a-service products that cater to various business functions. Its offerings include Freshdesk for customer support, Freshsales CRM for sales management, Freshservice for IT service management, and Freshteam for recruitment and employee management. Additionally, Freshworks provides tools like Freshchat for customer interaction, Freshmarketer for marketing automation, and Freshcaller for cloud-based telephony. The company's solutions enable organizations to acquire, engage, and retain customers while offering a comprehensive view of customer interactions. Freshworks has a global presence with offices in multiple countries, including India, the UK, Australia, Germany, France, Singapore, and the Netherlands. Its commitment to delivering user-friendly software ensures a quick return on investment for its clients.

Invoca

Series E in 2019
Invoca, Inc. is a company that specializes in AI-powered call tracking and analytics, providing marketers with tools for campaign attribution and actionable insights from inbound phone calls. Its platform offers capabilities for measuring, automating, and optimizing inbound calls, allowing users to gain real-time intelligence about callers and analyze conversation content. The suite includes features such as call and voice analytics to optimize the customer journey, a real-time engagement engine for automating customer experiences, and an integration hub that connects call intelligence with various marketing and sales applications. Invoca's product offerings include a voice marketing cloud, a machine learning algorithm for analyzing caller intent, and tailored solutions for platforms like AdWords and Salesforce. Founded in 2007 and previously known as RingRevenue, Invoca is headquartered in Santa Barbara, California, with additional offices in San Francisco and Denver. The company serves a wide range of sectors, including consumer, business-to-business, and performance marketing, and is recognized for enabling brands to enhance customer interactions and drive revenue growth through actionable conversation insights.

VoiceOps

Series A in 2019
VoiceOps is a pioneering coaching enablement solution designed specifically for call centers, focusing on enhancing the effectiveness of coaches to achieve higher return on investment. Established in 2016, the company provides a platform that drives significant behavior change among sales representatives, resulting in improved conversion rates, decreased attrition, and reduced ramp-up time. VoiceOps integrates artificial intelligence tools to analyze high-volume calls, identify successful behaviors, and implement necessary improvements, thereby facilitating a more consultative customer experience. Its impact is notable, with clients experiencing substantial increases in close rates and significant reductions in compliance violations and post-call work. VoiceOps serves a diverse clientele across industries such as financial services, education, and insurance, and continues to grow rapidly, positioning itself as a leader in call center efficiency and performance enhancement.

MindTickle

Series C in 2019
MindTickle is a global, privately-held company that specializes in providing a data-driven sales readiness platform aimed at enhancing the effectiveness of customer-facing teams. Headquartered in San Francisco, California, and Pune, India, MindTickle's platform is utilized by sales teams across various industries to bridge knowledge and skill gaps through automated training paths, adaptive learning, and virtual coaching tools. The company's solution incorporates on-demand online training, bite-sized mobile updates, gamification, and role-play, enabling enterprises to track onboarding progress and certify readiness. By leveraging MindTickle, organizations can improve sales performance, achieve larger deal sizes, increase win rates, and shorten sales cycles, ultimately driving growth and maximizing business impact.

Mihup

Series A in 2019
Mihup specializes in developing a real-time AI platform aimed at transforming contact centers. The company's offerings include Mihup Agent Assist, Mihup Interaction Analytics, and Mihup Automated Virtual Agent, which provide contact center agents with real-time cues, coaching, and automation during customer interactions. Mihup Interaction Analytics delivers an omnichannel solution that analyzes customer interactions across various platforms, enhancing customer experience and operational efficiency. Additionally, Mihup focuses on creating a personal mobile assistant platform that enables businesses to establish customized voice interfaces while maintaining control over brand identity and privacy. Utilizing artificial intelligence and speech recognition, Mihup's technology generates insights and guidance, ultimately assisting businesses in improving sales, collections, and customer service. The company aims to enhance customer experience by automating quality audits and decoding customer interactions.

CleverTap

Series B in 2019
CleverTap is an all-in-one engagement platform designed to assist brands in maximizing customer lifetime value by creating personalized experiences that foster customer retention. The platform enables businesses to orchestrate tailored experiences for individuals throughout their lifecycle, allowing for the design of personalized journeys that can last a lifetime. CleverTap provides comprehensive analytics that cover every aspect of the customer lifecycle, empowering businesses to measure and optimize each experience in real-time. Additionally, its advanced AI capabilities offer insightful, empathetic, and prescriptive recommendations, facilitating smarter and faster decision-making for brands seeking to enhance customer engagement and loyalty.

Freshworks

Series G in 2018
Freshworks Inc. develops innovative software solutions designed to enhance customer engagement for businesses of all sizes. Founded in 2010 and headquartered in San Mateo, California, the company provides a suite of software-as-a-service products that cater to various business functions. Its offerings include Freshdesk for customer support, Freshsales CRM for sales management, Freshservice for IT service management, and Freshteam for recruitment and employee management. Additionally, Freshworks provides tools like Freshchat for customer interaction, Freshmarketer for marketing automation, and Freshcaller for cloud-based telephony. The company's solutions enable organizations to acquire, engage, and retain customers while offering a comprehensive view of customer interactions. Freshworks has a global presence with offices in multiple countries, including India, the UK, Australia, Germany, France, Singapore, and the Netherlands. Its commitment to delivering user-friendly software ensures a quick return on investment for its clients.

Tact.ai

Series C in 2018
Tact.ai, established in 2011 and based in Redwood City, California, specializes in a conversational AI platform designed for enterprise sales teams. The platform, Tact.ai, automates administrative tasks through AI Sales Assistance, which uses chat and voice, and facilitates collaboration with Intelligent Workspace, creating deal rooms controlled by sellers. Tact.ai serves a diverse range of industries, including technology, sales, and Fortune 500 companies, across the United States, Europe, and India.

MindTickle

Series B in 2017
MindTickle is a global, privately-held company that specializes in providing a data-driven sales readiness platform aimed at enhancing the effectiveness of customer-facing teams. Headquartered in San Francisco, California, and Pune, India, MindTickle's platform is utilized by sales teams across various industries to bridge knowledge and skill gaps through automated training paths, adaptive learning, and virtual coaching tools. The company's solution incorporates on-demand online training, bite-sized mobile updates, gamification, and role-play, enabling enterprises to track onboarding progress and certify readiness. By leveraging MindTickle, organizations can improve sales performance, achieve larger deal sizes, increase win rates, and shorten sales cycles, ultimately driving growth and maximizing business impact.

CleverTap

Venture Round in 2017
CleverTap is an all-in-one engagement platform designed to assist brands in maximizing customer lifetime value by creating personalized experiences that foster customer retention. The platform enables businesses to orchestrate tailored experiences for individuals throughout their lifecycle, allowing for the design of personalized journeys that can last a lifetime. CleverTap provides comprehensive analytics that cover every aspect of the customer lifecycle, empowering businesses to measure and optimize each experience in real-time. Additionally, its advanced AI capabilities offer insightful, empathetic, and prescriptive recommendations, facilitating smarter and faster decision-making for brands seeking to enhance customer engagement and loyalty.

Entytle

Series A in 2017
Entytle offers an Installed Base platform specifically designed for industrial original equipment manufacturers (OEMs) to enhance value from their existing customer installations. The platform utilizes artificial intelligence to integrate data from various isolated systems, providing visibility and connectivity. By applying predictive analytics, it identifies usage patterns and customer segments, allowing businesses to uncover high-probability sales opportunities for spare parts, consumables, and services. This approach enables companies to increase revenue while minimizing costs associated with identifying and pursuing these opportunities.

VoiceOps

Seed Round in 2017
VoiceOps is a pioneering coaching enablement solution designed specifically for call centers, focusing on enhancing the effectiveness of coaches to achieve higher return on investment. Established in 2016, the company provides a platform that drives significant behavior change among sales representatives, resulting in improved conversion rates, decreased attrition, and reduced ramp-up time. VoiceOps integrates artificial intelligence tools to analyze high-volume calls, identify successful behaviors, and implement necessary improvements, thereby facilitating a more consultative customer experience. Its impact is notable, with clients experiencing substantial increases in close rates and significant reductions in compliance violations and post-call work. VoiceOps serves a diverse clientele across industries such as financial services, education, and insurance, and continues to grow rapidly, positioning itself as a leader in call center efficiency and performance enhancement.

Jifflenow

Venture Round in 2017
Jifflenow is a Meeting Automation Platform that enhances sales cycles by facilitating more strategic meetings at various events and settings, such as briefing centers and roadshows. The platform automates the scheduling, management, and analysis of these meetings, thereby enabling enterprises to accelerate business growth. Jifflenow features robust capabilities for tracking meetings, sending alerts, updating information, and viewing detailed meeting data. It is designed for integration with leading sales and marketing software, ensuring compliance with security and GDPR standards. Jifflenow has established itself as a trusted solution, serving hundreds of enterprise customers, including a significant number of Fortune 1000 companies.

Tact.ai

Series B in 2016
Tact.ai, established in 2011 and based in Redwood City, California, specializes in a conversational AI platform designed for enterprise sales teams. The platform, Tact.ai, automates administrative tasks through AI Sales Assistance, which uses chat and voice, and facilitates collaboration with Intelligent Workspace, creating deal rooms controlled by sellers. Tact.ai serves a diverse range of industries, including technology, sales, and Fortune 500 companies, across the United States, Europe, and India.

Freshworks

Series F in 2016
Freshworks Inc. develops innovative software solutions designed to enhance customer engagement for businesses of all sizes. Founded in 2010 and headquartered in San Mateo, California, the company provides a suite of software-as-a-service products that cater to various business functions. Its offerings include Freshdesk for customer support, Freshsales CRM for sales management, Freshservice for IT service management, and Freshteam for recruitment and employee management. Additionally, Freshworks provides tools like Freshchat for customer interaction, Freshmarketer for marketing automation, and Freshcaller for cloud-based telephony. The company's solutions enable organizations to acquire, engage, and retain customers while offering a comprehensive view of customer interactions. Freshworks has a global presence with offices in multiple countries, including India, the UK, Australia, Germany, France, Singapore, and the Netherlands. Its commitment to delivering user-friendly software ensures a quick return on investment for its clients.

Mihup

Venture Round in 2016
Mihup specializes in developing a real-time AI platform aimed at transforming contact centers. The company's offerings include Mihup Agent Assist, Mihup Interaction Analytics, and Mihup Automated Virtual Agent, which provide contact center agents with real-time cues, coaching, and automation during customer interactions. Mihup Interaction Analytics delivers an omnichannel solution that analyzes customer interactions across various platforms, enhancing customer experience and operational efficiency. Additionally, Mihup focuses on creating a personal mobile assistant platform that enables businesses to establish customized voice interfaces while maintaining control over brand identity and privacy. Utilizing artificial intelligence and speech recognition, Mihup's technology generates insights and guidance, ultimately assisting businesses in improving sales, collections, and customer service. The company aims to enhance customer experience by automating quality audits and decoding customer interactions.

Invoca

Series D in 2016
Invoca, Inc. is a company that specializes in AI-powered call tracking and analytics, providing marketers with tools for campaign attribution and actionable insights from inbound phone calls. Its platform offers capabilities for measuring, automating, and optimizing inbound calls, allowing users to gain real-time intelligence about callers and analyze conversation content. The suite includes features such as call and voice analytics to optimize the customer journey, a real-time engagement engine for automating customer experiences, and an integration hub that connects call intelligence with various marketing and sales applications. Invoca's product offerings include a voice marketing cloud, a machine learning algorithm for analyzing caller intent, and tailored solutions for platforms like AdWords and Salesforce. Founded in 2007 and previously known as RingRevenue, Invoca is headquartered in Santa Barbara, California, with additional offices in San Francisco and Denver. The company serves a wide range of sectors, including consumer, business-to-business, and performance marketing, and is recognized for enabling brands to enhance customer interactions and drive revenue growth through actionable conversation insights.

MindTickle

Series A in 2015
MindTickle is a global, privately-held company that specializes in providing a data-driven sales readiness platform aimed at enhancing the effectiveness of customer-facing teams. Headquartered in San Francisco, California, and Pune, India, MindTickle's platform is utilized by sales teams across various industries to bridge knowledge and skill gaps through automated training paths, adaptive learning, and virtual coaching tools. The company's solution incorporates on-demand online training, bite-sized mobile updates, gamification, and role-play, enabling enterprises to track onboarding progress and certify readiness. By leveraging MindTickle, organizations can improve sales performance, achieve larger deal sizes, increase win rates, and shorten sales cycles, ultimately driving growth and maximizing business impact.

Jifflenow

Venture Round in 2015
Jifflenow is a Meeting Automation Platform that enhances sales cycles by facilitating more strategic meetings at various events and settings, such as briefing centers and roadshows. The platform automates the scheduling, management, and analysis of these meetings, thereby enabling enterprises to accelerate business growth. Jifflenow features robust capabilities for tracking meetings, sending alerts, updating information, and viewing detailed meeting data. It is designed for integration with leading sales and marketing software, ensuring compliance with security and GDPR standards. Jifflenow has established itself as a trusted solution, serving hundreds of enterprise customers, including a significant number of Fortune 1000 companies.

CleverTap

Series A in 2015
CleverTap is an all-in-one engagement platform designed to assist brands in maximizing customer lifetime value by creating personalized experiences that foster customer retention. The platform enables businesses to orchestrate tailored experiences for individuals throughout their lifecycle, allowing for the design of personalized journeys that can last a lifetime. CleverTap provides comprehensive analytics that cover every aspect of the customer lifecycle, empowering businesses to measure and optimize each experience in real-time. Additionally, its advanced AI capabilities offer insightful, empathetic, and prescriptive recommendations, facilitating smarter and faster decision-making for brands seeking to enhance customer engagement and loyalty.

Freshworks

Series E in 2015
Freshworks Inc. develops innovative software solutions designed to enhance customer engagement for businesses of all sizes. Founded in 2010 and headquartered in San Mateo, California, the company provides a suite of software-as-a-service products that cater to various business functions. Its offerings include Freshdesk for customer support, Freshsales CRM for sales management, Freshservice for IT service management, and Freshteam for recruitment and employee management. Additionally, Freshworks provides tools like Freshchat for customer interaction, Freshmarketer for marketing automation, and Freshcaller for cloud-based telephony. The company's solutions enable organizations to acquire, engage, and retain customers while offering a comprehensive view of customer interactions. Freshworks has a global presence with offices in multiple countries, including India, the UK, Australia, Germany, France, Singapore, and the Netherlands. Its commitment to delivering user-friendly software ensures a quick return on investment for its clients.

MindTickle

Seed Round in 2014
MindTickle is a global, privately-held company that specializes in providing a data-driven sales readiness platform aimed at enhancing the effectiveness of customer-facing teams. Headquartered in San Francisco, California, and Pune, India, MindTickle's platform is utilized by sales teams across various industries to bridge knowledge and skill gaps through automated training paths, adaptive learning, and virtual coaching tools. The company's solution incorporates on-demand online training, bite-sized mobile updates, gamification, and role-play, enabling enterprises to track onboarding progress and certify readiness. By leveraging MindTickle, organizations can improve sales performance, achieve larger deal sizes, increase win rates, and shorten sales cycles, ultimately driving growth and maximizing business impact.

CleverTap

Seed Round in 2014
CleverTap is an all-in-one engagement platform designed to assist brands in maximizing customer lifetime value by creating personalized experiences that foster customer retention. The platform enables businesses to orchestrate tailored experiences for individuals throughout their lifecycle, allowing for the design of personalized journeys that can last a lifetime. CleverTap provides comprehensive analytics that cover every aspect of the customer lifecycle, empowering businesses to measure and optimize each experience in real-time. Additionally, its advanced AI capabilities offer insightful, empathetic, and prescriptive recommendations, facilitating smarter and faster decision-making for brands seeking to enhance customer engagement and loyalty.

Freshworks

Series D in 2014
Freshworks Inc. develops innovative software solutions designed to enhance customer engagement for businesses of all sizes. Founded in 2010 and headquartered in San Mateo, California, the company provides a suite of software-as-a-service products that cater to various business functions. Its offerings include Freshdesk for customer support, Freshsales CRM for sales management, Freshservice for IT service management, and Freshteam for recruitment and employee management. Additionally, Freshworks provides tools like Freshchat for customer interaction, Freshmarketer for marketing automation, and Freshcaller for cloud-based telephony. The company's solutions enable organizations to acquire, engage, and retain customers while offering a comprehensive view of customer interactions. Freshworks has a global presence with offices in multiple countries, including India, the UK, Australia, Germany, France, Singapore, and the Netherlands. Its commitment to delivering user-friendly software ensures a quick return on investment for its clients.

Tact.ai

Series A in 2014
Tact.ai, established in 2011 and based in Redwood City, California, specializes in a conversational AI platform designed for enterprise sales teams. The platform, Tact.ai, automates administrative tasks through AI Sales Assistance, which uses chat and voice, and facilitates collaboration with Intelligent Workspace, creating deal rooms controlled by sellers. Tact.ai serves a diverse range of industries, including technology, sales, and Fortune 500 companies, across the United States, Europe, and India.

Invoca

Series C in 2014
Invoca, Inc. is a company that specializes in AI-powered call tracking and analytics, providing marketers with tools for campaign attribution and actionable insights from inbound phone calls. Its platform offers capabilities for measuring, automating, and optimizing inbound calls, allowing users to gain real-time intelligence about callers and analyze conversation content. The suite includes features such as call and voice analytics to optimize the customer journey, a real-time engagement engine for automating customer experiences, and an integration hub that connects call intelligence with various marketing and sales applications. Invoca's product offerings include a voice marketing cloud, a machine learning algorithm for analyzing caller intent, and tailored solutions for platforms like AdWords and Salesforce. Founded in 2007 and previously known as RingRevenue, Invoca is headquartered in Santa Barbara, California, with additional offices in San Francisco and Denver. The company serves a wide range of sectors, including consumer, business-to-business, and performance marketing, and is recognized for enabling brands to enhance customer interactions and drive revenue growth through actionable conversation insights.

Freshworks

Series C in 2013
Freshworks Inc. develops innovative software solutions designed to enhance customer engagement for businesses of all sizes. Founded in 2010 and headquartered in San Mateo, California, the company provides a suite of software-as-a-service products that cater to various business functions. Its offerings include Freshdesk for customer support, Freshsales CRM for sales management, Freshservice for IT service management, and Freshteam for recruitment and employee management. Additionally, Freshworks provides tools like Freshchat for customer interaction, Freshmarketer for marketing automation, and Freshcaller for cloud-based telephony. The company's solutions enable organizations to acquire, engage, and retain customers while offering a comprehensive view of customer interactions. Freshworks has a global presence with offices in multiple countries, including India, the UK, Australia, Germany, France, Singapore, and the Netherlands. Its commitment to delivering user-friendly software ensures a quick return on investment for its clients.

RelateIQ

Series B in 2013
RelateIQ, now known as SalesforceIQ, is a provider of a professional relationship management platform designed to enhance customer relationship management. The platform automatically captures communication data from various sources, including email, phone calls, calendars, and social networks, allowing users to manage and analyze their interactions with sales prospects effectively. By leveraging advanced data science capabilities, RelateIQ delivers valuable insights that help users close deals more efficiently. The platform is accessible across multiple devices, including mobile applications and browser extensions, facilitating collaboration among teams. Ultimately, RelateIQ aims to drive revenue growth while streamlining workflows, making the sales process more efficient and less burdensome for its users.

RelateIQ

Series A in 2013
RelateIQ, now known as SalesforceIQ, is a provider of a professional relationship management platform designed to enhance customer relationship management. The platform automatically captures communication data from various sources, including email, phone calls, calendars, and social networks, allowing users to manage and analyze their interactions with sales prospects effectively. By leveraging advanced data science capabilities, RelateIQ delivers valuable insights that help users close deals more efficiently. The platform is accessible across multiple devices, including mobile applications and browser extensions, facilitating collaboration among teams. Ultimately, RelateIQ aims to drive revenue growth while streamlining workflows, making the sales process more efficient and less burdensome for its users.

Jifflenow

Venture Round in 2012
Jifflenow is a Meeting Automation Platform that enhances sales cycles by facilitating more strategic meetings at various events and settings, such as briefing centers and roadshows. The platform automates the scheduling, management, and analysis of these meetings, thereby enabling enterprises to accelerate business growth. Jifflenow features robust capabilities for tracking meetings, sending alerts, updating information, and viewing detailed meeting data. It is designed for integration with leading sales and marketing software, ensuring compliance with security and GDPR standards. Jifflenow has established itself as a trusted solution, serving hundreds of enterprise customers, including a significant number of Fortune 1000 companies.

Freshworks

Series B in 2012
Freshworks Inc. develops innovative software solutions designed to enhance customer engagement for businesses of all sizes. Founded in 2010 and headquartered in San Mateo, California, the company provides a suite of software-as-a-service products that cater to various business functions. Its offerings include Freshdesk for customer support, Freshsales CRM for sales management, Freshservice for IT service management, and Freshteam for recruitment and employee management. Additionally, Freshworks provides tools like Freshchat for customer interaction, Freshmarketer for marketing automation, and Freshcaller for cloud-based telephony. The company's solutions enable organizations to acquire, engage, and retain customers while offering a comprehensive view of customer interactions. Freshworks has a global presence with offices in multiple countries, including India, the UK, Australia, Germany, France, Singapore, and the Netherlands. Its commitment to delivering user-friendly software ensures a quick return on investment for its clients.

Freshworks

Series A in 2011
Freshworks Inc. develops innovative software solutions designed to enhance customer engagement for businesses of all sizes. Founded in 2010 and headquartered in San Mateo, California, the company provides a suite of software-as-a-service products that cater to various business functions. Its offerings include Freshdesk for customer support, Freshsales CRM for sales management, Freshservice for IT service management, and Freshteam for recruitment and employee management. Additionally, Freshworks provides tools like Freshchat for customer interaction, Freshmarketer for marketing automation, and Freshcaller for cloud-based telephony. The company's solutions enable organizations to acquire, engage, and retain customers while offering a comprehensive view of customer interactions. Freshworks has a global presence with offices in multiple countries, including India, the UK, Australia, Germany, France, Singapore, and the Netherlands. Its commitment to delivering user-friendly software ensures a quick return on investment for its clients.

Crunched

Seed Round in 2011
Crunched is an online platform designed for presentations and analytics, primarily aimed at helping business professionals enhance their sales efforts. The platform offers insights into customer behavior, enabling users to identify their most valuable customers and prioritize engagement effectively. Crunched facilitates connections between sales professionals and clients, allowing for real-time monitoring of engagement during meetings. Additionally, it supports collaboration within organizations and streamlines the sales process by reducing the need for data entry. Through these features, Crunched empowers users to close deals more efficiently by providing the necessary tools to understand and respond to customer needs.

Andale

Venture Round in 2006
Andale, Inc. is a provider of auction management and research services focused on enhancing the performance of online sellers, particularly those operating on platforms like eBay. Founded in 1999 and headquartered in Sunnyvale, California, with an additional office in Bangalore, India, the company offers a range of tools that assist online merchants. These include research tools that deliver pricing insights, sales analysis, and product supplier information, as well as auction automation and management services. Andale's solutions are designed to support auction sellers, casual sellers, and small to medium-sized businesses in the United States, Germany, the United Kingdom, and Australia. In 2006, Andale was acquired by Vendio Services, Inc., further expanding its capabilities in the e-commerce sector.

Andale

Venture Round in 2000
Andale, Inc. is a provider of auction management and research services focused on enhancing the performance of online sellers, particularly those operating on platforms like eBay. Founded in 1999 and headquartered in Sunnyvale, California, with an additional office in Bangalore, India, the company offers a range of tools that assist online merchants. These include research tools that deliver pricing insights, sales analysis, and product supplier information, as well as auction automation and management services. Andale's solutions are designed to support auction sellers, casual sellers, and small to medium-sized businesses in the United States, Germany, the United Kingdom, and Australia. In 2006, Andale was acquired by Vendio Services, Inc., further expanding its capabilities in the e-commerce sector.
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