Asurion
Asurion is a global leader in connected life services, dedicated to helping consumers stay connected through a range of support and protection solutions. With a workforce of 17,000 employees, the company provides device insurance, warranty services, and technical support for over 290 million customers worldwide. Asurion specializes in offering warranty and protection plans that cover physical and water damage, as well as loss and theft for cell phones, consumer electronics, and home appliances. The company's services include round-the-clock online support and replacement options for aging devices, ensuring that customers can resolve their technology issues efficiently. By collaborating with major retailers, mobile carriers, and pay-TV providers, Asurion enhances the user experience, enabling clients to maximize the functionality of their devices.
uBreakiFix
Acquisition in 2019
uBreakiFix is a prominent electronics repair company headquartered in Orlando, Florida, founded in 2009. The company specializes in repairing a wide range of devices, including mobile phones, tablets, computers, and game consoles, addressing issues such as cracked screens, water damage, and software malfunctions. uBreakiFix prides itself on its commitment to quality service, offering free diagnostics and utilizing high-grade parts to ensure repairs meet manufacturer standards. With a network of locations across the United States and additional offices in Perrysburg, Ohio, the company also provides franchise opportunities. uBreakiFix aims to deliver timely repairs, often completing services while customers wait, and backs its work with a 90-day warranty, reinforcing customer satisfaction and loyalty.
Soluto
Acquisition in 2013
Soluto is a comprehensive support and digital protection service based in Tel Aviv, founded in 2008. The company offers an application designed to alleviate technology-related frustrations by helping users understand and optimize their devices and services. Through a combination of a mobile app, web portal, and proactive communication, Soluto enables users to contact expert technicians for assistance. The service includes features such as actionable email alerts to notify users of potential issues, offline cloud-based support that can address problems even when devices are shut down, and detailed insights on asset management and activity. This approach allows users to efficiently manage their technology, saving time and reducing stress.
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