Revinate

Revinate, Inc. is a technology company that specializes in customer relationship management (CRM) and email marketing software tailored for the hospitality industry. Established in 2009 and headquartered in San Francisco, California, with additional offices in Amsterdam, Singapore, and Dubai, Revinate empowers hotels to enhance guest experiences and drive direct revenue. Its platform enables hoteliers to engage with guests at various stages of their journey—from initial research and booking to check-in, stay, and post-checkout—utilizing preferred communication channels such as voice, text, email, and web chat. The software consolidates guest profiles and data-driven insights, facilitating personalized interactions through email marketing, upsells, and guest surveys, while also improving online reputation management and rankings.

Kyle Duffy

VP, Customer Success

3 past transactions

Go Moment

Acquisition in 2021
Go Moment is a technology company specializing in AI-enhanced communication solutions for the hospitality industry. Its flagship product, Ivy, serves as a digital personal assistant that facilitates proactive communication between hotels and their guests through text messaging. Ivy addresses common inquiries, such as providing wifi codes, while efficiently routing service issues and requests to the appropriate staff. Additionally, Ivy can assist with bookings for restaurants and spa appointments, enhancing the overall guest experience. Leveraging IBM Watson's artificial intelligence technology, Ivy continuously learns and improves its performance, resulting in higher guest engagement, better online reviews, and increased revenue for hotels, resorts, and casinos. Go Moment's innovative approach positions it as a leader in the digital concierge space.

NAVIS

Acquisition in 2021
NAVIS is a privately held company established in 1987, headquartered in Bend, Oregon, with additional offices across the United States. It specializes in providing a comprehensive platform designed to enhance direct booking revenue for hospitality professionals. The NAVIS Revenue Performance Platform™ integrates reservations, revenue management, and marketing functions, enabling teams to collaborate effectively and optimize their performance. By offering actionable insights into guest behavior, NAVIS empowers hospitality teams to drive and convert profitable direct bookings, leading to significant improvements in sales and profitability. The company is committed to ensuring that its technology delivers financial benefits to its clients.

Posmetrics

Acquisition in 2013
Posmetrics is a company that specializes in collecting customer feedback through innovative iPad-based survey solutions. By utilizing this technology, Posmetrics enables brick-and-mortar businesses to gather significantly more data than traditional methods, offering relevant and real-time results. The insights generated by their surveys lead to actionable recommendations that assist organizations in enhancing their services and overall customer experience.
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