UserTesting

UserZoom, established in 2007, is a global leader specializing in online user experience (UX) research and remote usability testing for web and mobile applications. The company offers an all-in-one UX research platform that combines qualitative and quantitative insights, enabling businesses to test usability, measure user experience, and gain actionable insights to improve digital experiences. With offices in the United States, United Kingdom, and Spain, UserZoom empowers digital teams and businesses worldwide to make user research a standard practice in their design processes.

Handrail is an information technology company founded in 2015 and headquartered in Coralville, Iowa. It focuses on providing a research platform specifically designed by UX researchers for their peers, facilitating the planning, collection, and sharing of research findings. The platform serves as an intuitive qualitative user research tool, allowing for end-to-end collaborative research processes. It supports various applications such as customer discovery, concept testing, and usability assessments, thereby enhancing the rigor of research and deepening customer insights for UX researchers.

Teston is a developer of a remote, unmoderated user testing platform designed to facilitate the evaluation of digital products and services. The company enables businesses to gain insights into user experiences by providing test results in the form of two videos: one capturing the tester's screen and another featuring a webcam recording of the tester's face. This dual-format approach allows registered users to assess a wide range of items, including prototypes, landing pages, social media content, games, and business concepts, thereby supporting informed decision-making based on real user feedback.

Truthlab Technologies, Inc. is a developer of software solutions focused on enhancing product experience and customer satisfaction for B2B and higher education sectors. Founded in 2016 and based in San Mateo, California, the company offers a Product Experience (PX) platform that identifies deficiencies in product interactions and recommends improvements. Additionally, its Research & Feedback (UXR) platform captures product interactions and generates interactive audio-visual transcripts to refine customer experiences. Truthlab's Customer Experience Management (CXM) platform utilizes advanced technologies, including artificial intelligence, to collect, analyze, and synthesize both structured and unstructured customer data, transforming it into actionable insights. This enables businesses to strengthen customer relationships and thrive in the Experience Economy by delivering exceptional experiences throughout the customer journey. Truthlab Technologies operates as a subsidiary of User Testing, Inc.

UserMuse is a market research service that specializes in assisting B2B technology companies and UX agencies in recruiting user testers tailored to their specific target niches. The company facilitates the recruitment of panels for product usability testing and in-depth interviews based on various criteria, including industry, professional roles, and the tools utilized by potential testers. By allowing users to set their own hourly rates as experts-for-hire, UserMuse enables businesses to leverage specialized knowledge for their projects. This approach supports UX designers, product managers, and marketers in developing and continually enhancing their products to meet the needs of their corporate clients effectively.