Webhelp

OneLink is a business process outsourcing (BPO) company operating in North and Latin America, specializing in a range of services such as customer relationship management, sales, technical support, finance and accounting, logistics, and supply chain management. Founded in 2014 and headquartered in Ciudad de Guatemala, it has established operations in San Salvador, El Salvador; Managua, Nicaragua; and Bello, Colombia. Leveraging over two decades of experience from its partners in previous contact center initiatives, OneLink caters to clients across various sectors, including consumer goods, telecommunications, technology, travel, and leisure. The company is actively exploring opportunities for expansion into additional geographic markets.

Dynamicall is a prominent provider of contact center outsourcing services based in Peru, with two operational sites in Lima. The company specializes in various sectors, including sales, retention, technical support, back office services, and customer service. Dynamicall focuses on delivering tailored strategies that align with clients' processes, ensuring efficiency and high levels of customer satisfaction. With a commitment to stable and formal employment, the company stands out in the Latin American BPO industry.

Teknofix provide end-to-end services that can manage the installation, delivery, document collection and technical support needs of corporate companies serving in the B2C model with a new perspective.

At PitechPlus. engineered to evolve means to put human relationships before devices. teamwork above one sided guidelines. and viable adjustments over strict plans. You will discover this when you partner with us. They are a consulting group that offers a wide range of services that cover IT&C software development and business know-how. You can find our consultants in Paris. Lyon. Lausanne. Brussels and Berlin. Our teams in Cluj-Napoca and Targu-Mures. Romania. specialize in the development. design and the maintenance of web projects and mobile applications.

Sellbytel Group GmbH is a professional outsourcing company headquartered in Nuremberg, Germany, established in 1988. It specializes in delivering a wide range of services, including sales, customer service, IT support, human resources, training, and back-office solutions. The company caters to diverse sectors such as IT, consumer electronics, telecommunications, fast-moving consumer goods, energy, automotive, finance, and logistics. With operations in more than 45 languages, Sellbytel Group offers comprehensive solutions tailored to meet the needs of leading international brands, ensuring effective and modern customer management. As of September 2018, the company operates as a subsidiary of Webhelp SAS.

Runway BPO is a leading business process outsourcing service provider in the Baltic States. With over 600 employees in 9 offices across the Baltics, Spain, and Ukraine, Runway Group offers cost-effective nearshoring services to Nordic, Western European, and multinational businesses. Their services include inbound and outbound call center services, IT outsourcing, back office services, and customized BPO solutions tailored to meet the specific needs of clients. With a focus on multi-lingual support and a wide range of outsourcing capabilities, Runway BPO is dedicated to providing efficient and effective solutions for businesses looking to streamline their operations.

GreenPoint specialises in regtech, namely in digital and mobile management of know your customer (KYC), digital processing of customers’ records and customer on-boarding.

Direct Medica SA specializes in healthcare marketing and consulting services, focusing on direct sales strategies for the pharmaceutical industry. Founded in 2000 and headquartered in Boulogne-Billancourt, France, the company offers a range of solutions including marketing strategy, CRM support, telemarketing, and e-learning services. Direct Medica aims to enhance relationships between healthcare professionals, patients, and industry stakeholders by implementing innovative operational solutions. With a client base of over 90 customers, including laboratories, hospitals, and patient associations, the company has expanded its services across Europe since 2010. Its comprehensive approach helps pharmaceutical companies effectively promote their products and optimize their operations within the healthcare sector.

Telecats specializes in providing advanced communication technology solutions designed to enhance customer service through the integration of human interaction and automated systems. The company offers Interactive Voice Response (IVR), Automatic Speech Recognition, and Voice over IP (VoIP) products and services. These technologies enable businesses to recognize and route calls efficiently, analyze customer needs based on content and emotion, and search audio files. Additionally, Telecats provides a comprehensive contact center solution that includes priority queuing and routing, computer telephony integration (CTI), call recording, and optional speech analytics. This suite of tools helps enterprises improve customer satisfaction, increase employee efficiency, and reduce handling times and repeat traffic.

o|con Office Concept GmbH is a customer service center based in Stuttgart, Germany, established in 1998. The company specializes in providing comprehensive customer support and back-office services, focusing on customer service and acquisition across various interactive channels, including social media. As a subsidiary of Webhelp SAS since 2018, o|con emphasizes the importance of maintaining individual and professional customer relationships. It integrates its services into clients' IT structures, enhancing innovation in customer service. The company offers a range of business process outsourcing services, including technical support, complaint management, email and ticketing solutions, workshop scheduling, and trade services, ensuring consistent quality management and reliable data security for its clients.

MyStudioFactory is a digital services company based in Paris, France, founded in 2007. The company specializes in designing and developing mobile user experience solutions, app development, and providing strategic analysis. Its offerings also include technology auditing, project management, delivery, and reporting services. MyStudioFactory serves a diverse range of industries, including financial services, consumer products, distribution, transportation, luxury goods, and media. Since December 2016, it has operated as a subsidiary of Webhelp SAS, enhancing its capabilities in delivering comprehensive digital solutions.

Netino is a company that focuses on social content moderation and customer relationship management services. It offers an online platform designed to monitor social conversations and facilitate dialogue on websites. The company ensures timely and appropriate responses to interactions, operating around the clock to maintain a positive online presence for its clients. By providing technical implementation of forums, Netino supports organizations in managing their online communications effectively.

Contact2Value, founded in 2009, is a provider of customer contact center services based in the Netherlands. The company specializes in both inbound and outbound customer interactions, focusing on optimizing the efficiency of customer contacts. Led by Allard Tjon, who has extensive experience in customer service management, Contact2Value offers a range of services, including regular service retention, welcome calls, problem escalation sales, and customer lifecycle management. The organization is characterized by a dedicated team that emphasizes commitment and ambition within a streamlined operational structure. Contact2Value prides itself on high employee satisfaction, reflected in a recent survey where staff rated their experience an impressive 8.3. As the preferred business partner of Canal Digital, the company also provides back office activities, web care, quality control for field services, and consultancy services, ensuring comprehensive support for customer contact processes.

GoExcellent is the leading Nordic outsourcing supplier of call centre, telemarketing/telesales, back office & tech support services.

Callpex Cagri Merkezi Ve Musteri Hizmetleri is a privately held company that provides call center services.

CSM SA is a privately held company that offers consulting services in the communication sector.

OnLine srl is a privately held company that offers outsourced delivery of sales processes for the IT sector.

Perry & Knorr Communications is a privately held company specializing in business process outsourcing services. The firm focuses on enhancing customer retention and delivering technical support, order tracking, and account management services. It caters primarily to clients in the telecommunications, media, and mail order sectors, offering tailored solutions to improve operational efficiency and customer satisfaction. Through its comprehensive service offerings, Perry & Knorr aims to support businesses in managing customer interactions and streamlining their processes.

FDI Group is a payment institution focused on managing the financial relations of international clients, with a particular emphasis on the fashion and textile industries. The company specializes in providing payment solutions that facilitate seamless transactions, secure account receivables, and expedite cash collection for its clients. FDI offers online credit management services tailored to export sales, enabling clients to efficiently transfer invoices and credit notes in digital formats to its integrated IT platform. Through these services, FDI Group aims to enhance the financial operations of its clients, contributing to their overall business efficiency and success in global markets.

SNT is one of the largest service providers in the Netherlands and Belgium in the field of multi-channel customer contacts. We are also the country's longest serving Contact Center organisation. Our aim is to ensure that our clients can effectively build and maintain contact with their customers. Thanks to our years of experience, we know exactly how to optimise the contact value per customer segment based on the business objectives of our clients.

Telecom Service Centres is a privately held company that provides customer management solutions to blue-chip organizations.

Eos Contact Center is a privately held company that owns and operates call centers.