Nuance Communications, Inc. specializes in conversational and cognitive artificial intelligence solutions that enhance everyday work and life by amplifying human intelligence. The company provides a range of technologies that understand, analyze, and respond to user inputs, thereby increasing productivity and security. Its Healthcare segment focuses on improving clinical documentation and patient record management through innovations like cloud-based speech solutions and voice-enabled applications. In the Enterprise segment, Nuance delivers automated customer engagement solutions utilizing speech and natural language understanding across various channels, including voice, mobile, web, and messaging. The company also offers services such as voicemail transcription. With a diverse clientele in sectors such as healthcare, financial services, telecommunications, government, and retail, Nuance Communications has established itself as a leader in the field, leveraging decades of expertise in AI and customer engagement. Founded in 1992 and headquartered in Burlington, Massachusetts, the company was formerly known as ScanSoft, Inc. before rebranding in 2005.
Chief Strategy Officer and Executive Vice President
Past deals in Speech Recognition
Saykara
Acquisition in 2021
Saykara, Inc. is a healthcare technology company based in Seattle, Washington, founded in 2015. The company focuses on addressing physician burnout and enhancing productivity through its voice-enabled mobile app, Kara, which serves as an ambient and autonomous AI assistant. Kara significantly reduces the time physicians spend on charting by 70% and completely eliminates after-hours charting, while also improving the quality and completeness of clinical notes by 25%. By liberating physicians from tedious data entry and computer screens, Saykara enables more personalized and less rushed patient interactions. The technology is specialty agnostic and scalable, offered through a software-as-a-service (SaaS) subscription model. Saykara's solutions leverage advancements in voice recognition and machine learning to streamline workflows and improve patient care.
Voicebox
Acquisition in 2018
Voicebox is a recognized leader in Conversational AI, specializing in voice recognition and natural language understanding. The company has developed a unique conversational voice technology that allows for an artificial intelligence interface to operate across various devices and support multiple users. By utilizing patented context management, Voicebox enhances human-like conversation capabilities, moving beyond traditional one-question, one-answer interactions. Founded in 2001 in Bellevue, Washington, Voicebox has expanded its presence internationally with offices in Europe and Asia. The company has been influential in pioneering the Connected Device trend, earning accolades for its innovative approach and expertise in embedded, server, and hybrid operations.
Ditech Networks
Acquisition in 2012
Ditech Networks specializes in advanced voice processing solutions that enhance communication for carriers, enterprises, and consumers. The company offers services such as high-accuracy voice-to-text recognition and speech enhancement, helping to improve the quality of spoken communication. With over 20 years of experience, Ditech's technology is utilized in wireline, mobile, and VoIP networks worldwide, allowing global communications providers to address challenges related to service differentiation, network expansion, and call capacity. Ditech Networks serves a diverse clientele, including major telecommunications companies. The firm is headquartered in San Jose, California.
Vlingo
Acquisition in 2011
Vlingo is a provider of speech recognition software that offers a virtual assistant capable of converting spoken words into actionable tasks. By integrating voice-to-text technology, natural language processing, and an Intent Engine, Vlingo understands user intent and performs relevant actions. Users can interact with their devices through voice commands, facilitating connections with people, businesses, and activities that matter to them. The company’s co-founders, Mike Phillips and John Nguyen, have significant experience in the speech recognition industry, having previously worked at SpeechWorks, which was acquired by Nuance Communications. Vlingo's software supports a variety of applications, including email, text messaging, web search, dialing, and launching mobile applications, enhancing the user experience by providing a seamless voice interface for mobile interactions.
Loquendo
Acquisition in 2011
Loquendo is a prominent developer of voice technologies, specializing in speech recognition, speech synthesis, and speaker verification and identification. Established in 2001, the company builds on over 25 years of research and development in voice processing inherited from Telecom Italia Lab. It operates as a private entity with a global presence, maintaining offices in Europe and North America, as well as a network of resellers and partners worldwide. Loquendo's innovative software is utilized in various applications, including portable and in-car navigation systems, assistive devices, and voice-controlled domestic technologies, demonstrating its commitment to advancing the field of speech technology.
SVOX
Acquisition in 2011
SVOX is a global provider of advanced text-to-speech and voice recognition solutions, primarily serving the automotive and mobile sectors. The company focuses on enhancing user experience by converting written text into natural-sounding speech, thereby making interactions with electronic devices more accessible and enjoyable. SVOX's offerings include a comprehensive application development framework and various components such as speech recognition, speech output, and complete speech dialog solutions. With a presence in over 30 countries, SVOX is dedicated to partnering with customers to support their success and improve the usability of their products through innovative voice technology.
PerSay
Acquisition in 2010
PerSay delivers the most advanced voice biometrics technology on the planet. Utilizing the biometric power of voice, PerSay products instantaneously authenticate identity with unsurpassed accuracy. PerSay’s technology enables a wide range of solutions for financial, telecommunications, healthcare, enterprise and law enforcement organizations. The company was founded in 2000 as a spin-off of Verint Systems Inc. (NASDAQ: VRNT), with offices in Tel Aviv and New York, and a network of partners and system integrators worldwide.
Information Technologies Australia
Acquisition in 2010
Information Technologies Australia is an Australian IVR and speech services company. Its solutions for voice self service, contact centre automation, outbound alerting, and caller authentication include voice self service solutions.
MacSpeech
Acquisition in 2010
MacSpeech is a company that specializes in developing speech recognition software exclusively for Macintosh computers. The company focuses on creating high-quality products that cater to various sectors, including medical, legal, and general use. By leveraging advanced speech recognition technology, MacSpeech aims to enhance the user experience for Apple users seeking efficient and accurate voice command capabilities.
SpinVox
Acquisition in 2009
Spinvox is a voice to text service. Spinvox started with their (now patented) Voice Message Conversion System in 2005, becoming one of the first companies to convert voicemails to text messages for both landlines and mobile telephones. Users subscribed to the service have incoming voicemail converted and sent as text messages to their mobile phone or emails in their inbox. In order to compete with other similar service providers, Spinvox has recently introduced some other features such as SpinVox Blog; it allows users speak a post to a blog from any phone. There is also the Memo service: users speak memos to themselves -- the messages subsequently get transcribed and sent as email reminders. Lastly, SpinVox users can speak a text message, update social networks, or send messages to groups of people at once using recepient lists. SpinVox is the only voicemail-to-text conversion service available in six languages: English, French, Spanish, German, Portuguese and Italian. Competitors include: [Jott](http://www.crunchbase.com/organization/jott), [Simulscribe](http://www.simulscribe.com) and [Pinger](http://www.crunchbase.com/organization/pinger).
Jott
Acquisition in 2009
Seattle based Jott offers a novel and convenient service that lets users speak messages; those can be sent to themselves or others as transcribed emails or voice messages. Jott has also begun to offer a new service called Jott links. Jott Links are Web pages that receive HTTP posts and write out a text response. They are called Jott Links because they are used to “link†Jott with other services, such as blogging and social networking sites. Jaiku, Blogger, Twitter, Zillow, tumblr, and Amazon.com are some of the Jott Links available. For example, you can call Jott, say the name of the link (“Twitter!â€), speak out loud your blog post, and have the message sent to Twitter. Jott can also read back any responses and send them to you via email or text message. Companies offering similar services include SpinVox and SimulScribe.
eScription
Acquisition in 2008
eScription, Inc. offers software to healthcare enterprises. The company's products comprise IntelliScript, which records clinicians' dictations and optimizes the audio for computer aided medical transcription; AutoScript that is a speech recognition engine, which creates draft documents from clinicians' audio dictations; The EditScript, which is a transcription tool for computer aided medical transcription streamline workflow and document editing; NetScript that offers electronic signature capabilities and allows clinicians to review, revise, and sign documents; and PrintScript, which distributes documents through a network printers and fax machines at health care facilities. The company was founded in 1999 and is based in Needham, Massachusetts. As of May 20, 2008, eScription, Inc. operates as a subsidiary of Nuance Communications, Inc.
Commissure
Acquisition in 2007
Commissure is a medical imaging software company that provides speech-enabled radiology workflow optimization and data analysis solutions.
VoiceSignal Technologies
Acquisition in 2007
VoiceSignal Technologies, Inc., founded in 1995 and based in Woburn, Massachusetts, specializes in speech solutions for consumer products and mobile devices. The company develops software that enhances user interaction with mobile technology by offering a variety of speech capabilities, such as speaker-independent name dialing, contact lookup, and dictation services. Its notable products include VSuite, which provides voice dialing and command control; VoiceMode, a speech-to-text application for mobile phones; and VSpeak, a text-to-speech application designed to operate within the limitations of mobile devices. The company's focus is on improving the ease of use for mobile device users through advanced speech recognition technology. VoiceSignal Technologies was acquired by Nuance Communications in 2007.
Bevocal
Acquisition in 2007
BeVocal, Inc. specializes in providing hosted customer automated self-service solutions tailored for communications service providers and enterprise call centers. Founded in 1999 and headquartered in Mountain View, California, the company focuses on the mobile communications market by offering a range of speech-based customer care solutions. Its services include an integrated suite of voice and data applications, such as speech-enabled call routing and destination applications, designed to enhance customer interactions and streamline service processes. The self-service system enables users to perform various tasks like service activation and purchases without the need for live agents, thereby reducing operational costs and improving customer satisfaction. BeVocal operates as a subsidiary of Nuance Communications, Inc. as of April 2007.
Dragon Systems
Acquisition in 2005
Dragon Systems, Inc. develops and markets speech recognition products for personal computers. The Company's products enable users to create text, issue commands, and enter and access data through speech. Dragon also licenses tech- nology worldwide through developers, distributors, resellers, original equipment manufacturers, and integrated software vendors
Phonetic Systems
Acquisition in 2005
Phonetic Systems is a provider of speech recognition solutions for telecommunications, enterprise and Internet companies.
Rhetorical Systems
Acquisition in 2004
Rhetorical Systems is a technology company, which provides text to speech software and voice synthesis.
Locus Dialogue
Acquisition in 2004
Locus Dialogue specializes in developing speech-recognition telephony software systems that enhance communication efficiency for organizations and call centers. The technology allows users to state requests such as names, places, services, or departments, facilitating seamless call transfers without the need for a live operator. This innovation streamlines internal communications and support services, making it easier for users to navigate their options and connect with the appropriate resources. Additionally, Locus Dialogue focuses on creating multilingual speech telephony solutions, catering to diverse organizational needs.
Speechworks
Acquisition in 2003
Speech recognition, text-to-speech (TTS) and speaker verification for network and embedded environments.
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