Citigroup is a global financial services holding company that offers a wide range of financial products and services through two primary segments: Global Consumer Banking (GCB) and Institutional Clients Group (ICG). The GCB segment provides traditional banking services to retail customers, including retail and commercial banking, as well as Citi-branded cards and retail services. The ICG segment caters to corporate, institutional, public sector, and high-net-worth clients, offering services such as corporate lending, investment banking, advisory services, and various wholesale banking products. With a commitment to sustainability and social responsibility, Citigroup invests in initiatives that foster economic progress. The company has a global presence, with offices in major financial centers worldwide, enabling it to support clients through innovative solutions and expertise.
Quantix Technology provides technical services and computer system design.
UJET
Series C in 2020
UJET, Inc. specializes in developing customer support software and platform solutions that enhance customer communications. Founded in 2015 and headquartered in San Francisco, with additional offices in New York and Seoul, the company offers a cloud contact center platform that integrates seamlessly with major customer relationship management systems like Salesforce, Zendesk, and Kustomer. UJET's platform is designed for the smartphone era, modernizing digital and in-app customer experiences while eliminating the need for customers to switch between different communication channels. By utilizing multiple voices, online messaging, and mobile features, UJET assists customer service agents in managing incoming calls and resolving issues efficiently. The incorporation of artificial intelligence across its services further automates processes and improves interaction quality. Additionally, UJET provides a wait time messaging tool that offers live updates to customers while they are on hold, enhancing overall service satisfaction.
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