Nextiva
Nextiva, Inc. is a provider of cloud-based business communication solutions, headquartered in Scottsdale, Arizona. Established in 2008, the company offers a comprehensive suite of services designed to enhance communication and customer experience for small businesses and enterprises. Its core offerings include a cloud-based VoIP phone system, call center solutions with features such as automatic call distribution and interactive voice response, as well as PBX SIP trunking that allows users to leverage existing phone systems. Additionally, Nextiva provides virtual faxing technology, a unified communication platform that integrates phone, email, chat, and SMS, and a cloud storage service for data management. Serving a diverse clientele across various industries, including finance, healthcare, and education, Nextiva emphasizes a customer-focused approach and has established itself as a leader in transforming business communications.
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Thrio
Acquisition in 2024
Thrio is a developer of an advanced Contact-Center-as-a-Service (CCaaS) platform that integrates Native Process Automation, Artificial Intelligence, and omnichannel capabilities. This innovative platform is designed to enhance customer interactions by supporting various communication channels, including SMS, chat, social media, email, and web, as well as incorporating bots and virtual agents. Thrio's focus on automation allows clients to implement effective workflows through powerful automation rules, facilitating seamless end-to-end journey orchestration. The company's commitment to delivering a smart, secure, and flexible solution positions it as a leader in the contact center industry, catering to both enterprise and telecommunications needs.
Simplify360
Acquisition in 2023
Simplify360 is an AI-powered platform designed to manage the entire digital ecosystem for brands, encompassing channels such as email, live chat, social media, reviews, and e-commerce. This comprehensive suite allows businesses to monitor and engage in conversations while assessing their digital presence and brand perception in relation to competitors. The platform's key features include an AI-driven conversation cloud, a digital media command center, and real-time analytics dashboards, which collectively enhance digital customer experience and brand reputation management. Serving a diverse clientele that ranges from large enterprises to smaller brands, Simplify360 operates across various industry verticals, including telecom, retail, media, banking, financial services, and insurance.
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